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[General] C-OCM-2503 Flexible Learning Mode, C-OCM-2503 Practice Test Online

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【General】 C-OCM-2503 Flexible Learning Mode, C-OCM-2503 Practice Test Online

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SAP C-OCM-2503 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Organizational Change Management Set-up: This section of the exam measures the skills of a Transformation Consultant and addresses the initial planning and structuring of change management activities. It focuses on preparing the organization, setting up governance structures, and identifying roles and responsibilities to drive change successfully.
Topic 2
  • Change Effectiveness: This section of the exam measures the skills of a Transformation Consultant and evaluates how well the change has been adopted and integrated into the organization. It involves tracking metrics, gathering feedback, and assessing outcomes to continuously improve the change approach.
Topic 3
  • Change Leadership: This section of the exam measures the skills of a Transformation Consultant and emphasizes the leadership skills required to champion change. It involves fostering commitment among stakeholders, guiding teams through transformation, and maintaining momentum throughout the change journey.
Topic 4
  • Change Enablement: This section of the exam measures the skills of a Change Manager and deals with the tools, training, and support systems that empower employees to adopt and sustain the change. It ensures that people are equipped with the right capabilities to thrive in the new environment.

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SAP Certified Associate - Organizational Change Management Sample Questions (Q74-Q79):NEW QUESTION # 74
The results of a business readiness test reveal relatively low ratings across all survey topics for one business unit compared to other units. What is the recommended next step for the change manager to mitigate the risk of low readiness for this unit?
  • A. Arrange a meeting with the project sponsor, local management, and selected users to discuss the results and develop mitigation activities.
  • B. Schedule a short workshop with project management to develop mitigation activities to improve the business readiness for this unit.
  • C. Set up a call with the assigned change agents to discuss the results and develop mitigation activities to enhance the business readiness.
  • D. Organize a workshop with project management, local management, and assigned change agents to discuss results and better understand the specific needs.
Answer: D

NEW QUESTION # 75
The results of a business readiness test reveal relatively low ratings across all survey topics for one business unit compared to other units. What is the recommended next step for the change manager to mitigate the risk of low readiness for this unit?
  • A. Arrange a meeting with the project sponsor, local management, and selected users to discuss the results and develop mitigation activities.
  • B. Schedule a short workshop with project management to develop mitigation activities to improve the business readiness for this unit.
  • C. Set up a call with the assigned change agents to discuss the results and develop mitigation activities to enhance the business readiness.
  • D. Organize a workshop with project management, local management, and assigned change agents to discuss results and better understand the specific needs.
Answer: D
Explanation:
Low readiness in a business unit (assessed pre-go-live, likely in Deploy) requires targeted intervention.
Option B is correct because a workshop with project management (for alignment), local management (for context), and change agents (for execution) enables a deep dive into root causes and collaborative mitigation planning (e.g., extra training). This multi-stakeholder approach ensures comprehensive understanding and action. Option A is too narrow-change agents alone lack the authority or full perspective. Option C excludes local input, limiting effectiveness. Option D involves the sponsor, which is overkill for an operational issue, and users may not strategize solutions. SAP OCM favors inclusive, practical responses.
"Address low readiness through workshops with project management, local leaders, and change agents to analyze results and plan targeted mitigation" (SAP Activate, Business Readiness Assessment Follow-Up).

NEW QUESTION # 76
What is the added value of a high-level change impact analysis? Note: There are 3 correct answers to this question.
  • A. It enables the project manager to identify opponents in highly impacted units and adjust the stakeholder analysis accordingly.
  • B. It reveals key project risks that can be integrated into the project's risk management at an early stage.
  • C. It provides an initial systematic overview of the amount and the nature of the upcoming changes.
  • D. It delivers input for communication activities, making the implications of the project more tangible.
  • E. It allows the change manager to derive appropriate activities, focusing the resources on key action areas.
Answer: B,D,E

NEW QUESTION # 77
Why is it beneficial to collect both quantitative and qualitative data in a change assessment?
  • A. Quantitative data provides explanations for the ratings, and qualitative data provides contextual information.
  • B. Quantitative data is easy to interpret, and qualitative data is easy to aggregate.
  • C. Quantitative data makes it easy to contrast different business units, and qualitative data makes it easy to ensure anonymity.
  • D. Quantitative data allows for compelling visualization, and qualitative data allows you to gain unexpected insights.
Answer: D
Explanation:
In SAP OCM, a change assessment benefits from both data types. Option D is correct because quantitative data (e.g., survey scores) can be visualized (charts, graphs) for impact, while qualitative data (e.g., interviews) reveals nuanced insights (e.g., resistance reasons). Option A is incorrect-anonymity isn't a primary qualitative benefit. Option B is flawed; qualitative data is harder to aggregate. Option C reverses roles- qualitative explains, quantitative rates. SAP OCM uses this dual approach for a fuller picture.
"Quantitative data supports visualization, while qualitative data uncovers deeper insights in change assessments" (SAP Activate, Change Assessment Guidelines).

NEW QUESTION # 78
What are the key target groups of the learning needs analysis of an SAP project?
  • A. IT team and software providers
  • B. Project team and business users
  • C. Managers and employees
  • D. Business users and suppliers
Answer: B
Explanation:
The learning needs analysis (LNA) in an SAP project identifies training requirements for those directly involved or impacted. Option D is correct because the project team (e.g., implementers) and business users (e.
g., end-users) are the primary groups needing enablement to execute and adopt the solution. Option A is too broad-managers and employees include non-users. Option B is incorrect; software providers are external and not typically trained. Option C is incorrect-suppliers are not primary targets for internal system training.
Extract from SAP OCM Concepts: The LNA targets project team and business users to ensure effective enablement (SAP Activate, Enablement Workstream).

NEW QUESTION # 79
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