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[General] Reliable Genesys GCX-GCD Dumps Pdf | Latest Study GCX-GCD Questions

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【General】 Reliable Genesys GCX-GCD Dumps Pdf | Latest Study GCX-GCD Questions

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Genesys GCX-GCD Exam Syllabus Topics:
TopicDetails
Topic 1
  • Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
Topic 2
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 3
  • Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
Topic 4
  • Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 5
  • Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 6
  • Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.

Genesys Cloud CX: Developer Certification Sample Questions (Q55-Q60):NEW QUESTION # 55
Which type of request is sent to update all the participants' state to disconnected
  • A. PUT
  • B. POST
  • C. GET
  • D. PATCH
Answer: D
Explanation:
In Genesys Cloud CX, a PATCH request is used to update the state of all participants in a conversation to disconnected, allowing partial updates to the resource without replacing the entire object.

NEW QUESTION # 56
Real-time user applications doing batch processing will likely tolerate delays and can choose to retry over several minutes.
  • A. False
  • B. True
Answer: A
Explanation:
Real-time user applications, particularly those requiring immediate data processing (like voice interactions or real-time analytics), cannot tolerate delays. They typically require low-latency and high-availability connections, and any delay may affect user experience. Batch processing, on the other hand, may tolerate delays and retries over a longer time.

NEW QUESTION # 57
Which of the following statements is NOT true regarding Management Units?
  • A. Management Units partition agents and interactions into logical groups.
  • B. A maximum of 100 agents can be added lo a single Management Unit.
  • C. They help you create, manage, and view schedules for a group.
  • D. Agents that handle the same set of interactions should belong to the same management unit.
Answer: B
Explanation:
Cloud CX supports more than 100 agents per Management Unit. Management Units are used to logically group agents for scheduling and forecasting, and there is no such hard limit of 100 agents per unit.

NEW QUESTION # 58
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.
  • A. False
  • B. True
Answer: B
Explanation:
Routing in Genesys Cloud CX directs customer interactions to the most suitable automated system or human agent based on defined rules, skills, or availability, ensuring efficient and effective communication handling.

NEW QUESTION # 59
John Smith developed a Genesys Cloud CX web application that is currently being used successfully by thousands of agents in North America at Global Software Company Recently, Global Software Company decided to deploy the solution for its agents in Europe However, agents are not able to log in.
What is likely to be the cause?
  • A. The Client ID has expired.
  • B. The web app does not have an OAuth client created for that region.
  • C. There is no client Secret associated to the OAuth client.
  • D. The OAuth client does not have the required scope.
Answer: B
Explanation:
Genesys Cloud CX operates in separate regional environments (e.g., North America, EMEA, APAC). OAuth clients are region-specific, meaning an OAuth client created for North America won't authenticate users in Europe. To resolve this, a new OAuth client must be created in the European region's environment.

NEW QUESTION # 60
......
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