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[Hardware] Free PDF 2026 High-quality Peoplecert ITIL-4-BRM New Exam Bootcamp

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【Hardware】 Free PDF 2026 High-quality Peoplecert ITIL-4-BRM New Exam Bootcamp

Posted at yesterday 11:23      View：7 | Replies：0        Print      Only Author   [Copy Link] 1#
P.S. Free 2026 Peoplecert ITIL-4-BRM dumps are available on Google Drive shared by PrepAwayETE: https://drive.google.com/open?id=1r1YVGA0xCilzasS3aoU-AVhlTzQMhBHZ
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Peoplecert ITIL-4-BRM Exam Syllabus Topics:
TopicDetails
Topic 1
  • Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.
Topic 2
  • Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.
Topic 3
  • Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.
Topic 4
  • Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.
Topic 5
  • Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.

Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q14-Q19):NEW QUESTION # 14
Which activity in the 'managing business relationship journeys' process executes the activities for the business relationship journey?
  • A. Review the relationship
  • B. Manage exceptions
  • C. Follow the business relationship model
  • D. Analyze the organization's culture, strategy, and stakeholders
Answer: C
Explanation:
"Follow the business relationship model" is the activity that carries out the defined sequence of journey steps, executing the business relationship journey in practice.

NEW QUESTION # 15
In the context of the capability model, what are the capability criteria for each practice success factor mapped to?
  • A. One of the four dimensions of service management
  • B. The organization's strategy
  • C. The service value system
  • D. Key metrics
Answer: D
Explanation:
Capability criteria are specific, measurable attributes of success factors and are directly mapped to key metrics used to assess practice performance.

NEW QUESTION # 16
The service relationship between an internal service provider and the business involves many business stakeholders who may have different, interests and priorities.
Which TWO factors additionally increase the complexity of the service relationships and should be considered by the service provider?
1. Dependencies on partner and suppliers
2. Dependencies on other internal service providers
3. Dependencies on the service consumer
4. Dependencies on internal users
  • A. 1 and 2
  • B. 1 and 4
  • C. 3 and 4
  • D. 2 and 3
Answer: A
Explanation:
Dependencies on partner and suppliers (1) and on other internal service providers (2) introduce additional complexity in coordinating and managing the end-to-end service relationship.

NEW QUESTION # 17
In the context of a cooperative relationship, which would NOT be a role of business relationship management?
  • A. Identifying tailored services that meet service outcome and experience expectations
  • B. Using information to look for new ways to add value for the service consumers
  • C. Achieving strategic alignment and setting common goals and priorities
  • D. Balancing becoming a trusted partner with investing too much in high-value services
Answer: D
Explanation:
In a cooperative relationship, Business Relationship Management focuses on adding value, achieving strategic alignment, and identifying tailored services; balancing the risk of over-investing in high-value services is not one of its defined roles.

NEW QUESTION # 18
Which TWO means of automation should an organization use to check whether its business relationship models can be applied to a particular situation?
1. Workflow management tools
2. Mind mapping
3. Analysis and reporting tools
4. Knowledge management and sharing tools
  • A. 3 and 4
  • B. 1 and 4
  • C. 1 and 2
  • D. 2 and 3
Answer: A
Explanation:
Analysis and reporting tools can automatically evaluate data and metrics to determine if a given relationship model is suitable.
Knowledge management and sharing tools provide accessible repositories of models and contextual information to support automated decision-making on applicability.

NEW QUESTION # 19
......
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