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[General] Salesforce Health-Cloud-Accredited-Professional Exam Questions [2026]-Achieve Hi

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【General】 Salesforce Health-Cloud-Accredited-Professional Exam Questions [2026]-Achieve Hi

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Salesforce Health Cloud Accredited Professional certification exam is designed to test the expertise of professionals in the healthcare industry who use Salesforce Health Cloud. Salesforce Health Cloud Accredited Professional certification is for individuals who want to demonstrate their knowledge and skills in configuring, implementing, and using Salesforce Health Cloud to improve patient care and outcomes.
Salesforce Health Cloud Accredited Professional (HCAP) Certification Exam is a credential that validates the skills and knowledge of professionals in the healthcare industry. Health-Cloud-Accredited-Professional Exam is designed to test the expertise of individuals in using Health Cloud, a healthcare-focused CRM platform, to improve patient care and outcomes. Salesforce Health Cloud Accredited Professional certification is aimed at individuals who work in healthcare organizations, including providers, payers, and life sciences companies.
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Salesforce Health Cloud Accredited Professional Sample Questions (Q28-Q33):NEW QUESTION # 28
Which three activities does "The Social Determinants" feature in Health cloud help providers perform? (choose three.
  • A. Integrate service such as transportation and meal delivery into their patient care plans and programs.
  • B. Automatically import credit scores and income information into the patient record in Health cloud
  • C. Track determinants and barriers to care across their patient populations
  • D. Track the influence of the social network of the patient on the patients' health outcomes
  • E. Plan interventions to help address the barriers to care within their patient populations
Answer: A,C,E
Explanation:
According to the Salesforce website, The Social Determinants feature in Health Cloud helps providers perform the following activities:
Integrate services such as transportation and meal delivery into their patient care plans and programs. The Social Determinants feature allows providers to connect patients with community resources that can help them overcome nonclinical barriers to care, such as lack of transportation, food insecurity, or social isolation.
Track determinants and barriers to care across their patient populations. The Social Determinants feature allows providers to collect and analyze data on various social factors that affect patients' health outcomes, such as income, education, housing, or environment.
Plan interventions to help address the barriers to care within their patient populations. The Social Determinants feature allows providers to create and manage action plans that target specific social needs of patients and measure their impact on health indicators.

NEW QUESTION # 29
A Salesforce Admin wants to create tasks within a Care Plan that is related to a specific problem or goal. Which three different locations in the Health Cloud console can be used to create tasks related to a specific problem or goal within a Care Plan? (Choose three.)
  • A. Care Team
  • B. Household Tab
  • C. Care Plan page
  • D. Timeline Tab
  • E. Patient List
Answer: C,D,E
Explanation:
n administrator can create tasks within a Care Plan that is related to a specific problem or goal from the Timeline Tab, the Care Plan page, or the Household Tab in the Health Cloud console. The Timeline Tab shows a chronological view of all the tasks, events, and notes related to a patient or member. The Care Plan page shows the details of a specific care plan, including the tasks, problems, goals, and interventions. The Household Tab shows a list of household members and their relationships with the patient or member3. The Care Team and the Patient List are not used to create tasks within a Care Plan.

NEW QUESTION # 30
A provider has moved an existing office to a new location and wants to ensure that whenever a patient books an appointment on the existing portal, the patient receives an email with the new address.
How should a developer modify the existing Create Appointment Integration Procedure to solve the request?
  • A. Remove the Try-Catch.
  • B. Update the Test Condition.
  • C. Build If-Elself logic.
  • D. Add a Conditional Block.
Answer: D
Explanation:
A Conditional Block in an Integration Procedure allows you to execute a group of actions based on specific conditions. This means that certain steps within the procedure will only run when predefined criteria are met, enabling dynamic and context-sensitive processing.
Implementation Steps:
Identify the Condition:
Determine the specific condition under which the email with the new address should be sent. For instance, if the appointment is booked at the new location, the condition could be based on the location ID or name.
Configure the Conditional Block:
Add a Conditional Block: Within your Integration Procedure, insert a Conditional Block where you want the conditional logic to apply.
Set the Execution Conditional Formula: Define the condition that evaluates to true when the email should be sent. For example, if the new location has an ID of 'New_Location_ID', the formula might be:
shell
Copy code
%AppointmentLocationId% == 'New_Location_ID'
Add Actions Within the Conditional Block: Inside this block, include the necessary actions to send the email. This could involve:
Set Values Action: To define the email content, including the new address.
Email Action: To send the email to the patient.
Test the Integration Procedure:
Ensure that when an appointment is booked at the new location, the condition evaluates to true, triggering the email. Conversely, verify that appointments at other locations do not trigger this email.
Benefits of Using Conditional Blocks:
Dynamic Processing: Executes specific actions only when certain conditions are met, enhancing efficiency.
Simplified Logic Management: Organizes conditional logic within the Integration Procedure, making it easier to manage and maintain.
Improved Performance: By executing only necessary actions, it reduces processing time and resource consumption.
Reference:
Create a Conditional Block Example with If-Elseif-Else Logic: This Salesforce Help article provides a detailed example of configuring a Conditional Block within an Integration Procedure, demonstrating how to execute actions based on specific conditions.
Salesforce
Group Integration Procedure Steps Using Blocks: This resource explains how to group related steps in an Integration Procedure using blocks, including Conditional Blocks, to execute them based on defined conditions.
Salesforce
By adding a Conditional Block to the Create Appointment Integration Procedure, you can ensure that patients receive an email with the new office address only when they book an appointment at the new location, thereby enhancing communication and patient experience.

NEW QUESTION # 31
A hospital system wants to track patient relationships to its cardiologist, primary care physician, and oncologist. Which object should a consultant recommend to implement?
  • A. Healthcare Practitioner Facility
  • B. Contact-Contact Relationship
  • C. Patient Provider Relationship
  • D. Affiliation Relationship
Answer: C
Explanation:
In Salesforce Health Cloud, to track a patient's relationships with multiple healthcare providers such as a cardiologist, primary care physician, and oncologist, the Patient Provider Relationship object is the appropriate choice.
Understanding the Patient Provider Relationship Object:
Purpose:
The Patient Provider Relationship object is designed to represent and manage the associations between patients (contacts) and their healthcare providers (practitioners).
It facilitates the documentation of various roles that providers play in a patient's care, enabling a comprehensive view of the patient's healthcare network.
Functionality:
This object allows healthcare organizations to record and monitor the specific relationships between patients and providers, including details such as the type of care provided, duration of the relationship, and any relevant notes.
By utilizing this object, organizations can ensure accurate and up-to-date records of all healthcare professionals involved in a patient's care, supporting coordinated and efficient care delivery.
Implementing Patient Provider Relationships:
Configuration Steps:
Define Relationship Types:
Customize the relationship types to reflect various provider roles, such as cardiologist, primary care physician, and oncologist.
Establish Relationships:
For each patient, create records in the Patient Provider Relationship object to link them with their respective providers, specifying the role and any pertinent details.
Maintain and Update Records:
Regularly update these relationships to reflect any changes in the patient's care team, ensuring that the information remains current and accurate.
By leveraging the Patient Provider Relationship object, healthcare organizations can effectively manage and visualize the network of providers associated with each patient, enhancing care coordination and patient outcomes.
Reference:
Provider Relationship Management | Salesforce Health Cloud Developer Guide Track Complex Household Roles and Relationships in Health Cloud

NEW QUESTION # 32
A health plan provider would like to manage prior authorizations with predefined approval criteria.
Which three features in Health Cloud should a consultant recommend in this case?
Choose 3 answers
  • A. Business Rules Engine
  • B. Utilization Management data model
  • C. claims data model
  • D. Out-of-the-box Process libraries
  • E. Intelligent Appointment Management
Answer: A,B,D
Explanation:
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with References
* Business Rules Engine (BRE):
* Enables you to define, automate, and manage approval criteria for prior authorizations.
* Extract:
"Use Business Rules Engine to automate decisions and apply approval criteria for utilization management and prior authorizations."
-OmniStudio: Business Rules Engine
* Utilization Management Data Model:
* Provides standard Health Cloud objects to manage prior authorizations, including requests, approvals, and denials.
* Extract:
"Health Cloud Utilization Management provides a complete data model for tracking prior authorization requests and decisions."
-Health Cloud: Utilization Management Data Model
* Out-of-the-box Process Libraries:
* Prebuilt processes for common healthcare workflows, including prior authorizations.
* Extract:
"Out-of-the-box process libraries provide reusable flows for utilization management, including authorizations, appeals, and notifications."
-Administer Health Cloud: Process Libraries
* Incorrect Options:
* A. Claims data model:Related to claims, not prior authorizations.
* B. Intelligent Appointment Management:Focused on scheduling, not utilization management or prior authorization.
References:
OmniStudio: Business Rules Engine
Health Cloud: Utilization Management Data Model
Administer Health Cloud: Process Libraries

NEW QUESTION # 33
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