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[General] SAP C-C4H56-2411 Exams Training & C-C4H56-2411 Exam Outline

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【General】 SAP C-C4H56-2411 Exams Training & C-C4H56-2411 Exam Outline

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q21-Q26):NEW QUESTION # 21
Which model can be used for ABAP cloud-native development?
  • A. The SAP S/4HANA Cloud Extensibility Model
  • B. The ABAP Cloud Development Model
  • C. ABAP RESTful Application Programming Model
Answer: C
Explanation:
For ABAP cloud-native development, SAP recommends the ABAP RESTful Application Programming Model (RAP). RAP is designed for building cloud-ready, RESTful applications and extensions in the SAP BTP ABAP environment, supporting clean core principles. According to SAP documentation, "The ABAP RESTful Application Programming Model (RAP) is the standard model for cloud-native development in ABAP." The ABAP Cloud Development Model (A) is not a specific model. The SAP S/4HANA Cloud Extensibility Model (B) refers to extensibility approaches but is not specific to ABAP cloud-native development.
Reference:
SAP Help Portal: ABAP RESTful Application Programming Model
SAP Community: ABAP Cloud Development

NEW QUESTION # 22
Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.

  • A. Send event e-mail template
  • B. Send e-mails
  • C. Send object update
  • D. Send info notifications
  • E. Send event notifications
Answer: B,D,E

NEW QUESTION # 23
Which actions are prerequisites for using registered products? Note: There are 2 correct answers to this question.
  • A. Create an installed base
  • B. Use existing customer records
  • C. Activate the service in the business role
  • D. Create numeric ranges for customers
Answer: A,B
Explanation:
To use registered products in SAP Service Cloud V2, using existing customer records is a prerequisite, as registered products must be associated with a customer (account or contact) to track ownership. Additionally, creating an installed base is required, as registered products are typically grouped within an installed base to manage customer assets. According to SAP documentation, "Registered products are linked to customer records and installed bases to enable service processes like case management." Creating numeric ranges for customers (C) is not relevant to registered products. Activating the service in the business role (D) is necessary for accessing features but is not a direct prerequisite for using registered products.
Reference:
SAP Help Portal: Registered Products in SAP Service Cloud V2
SAP Learning: Product and Installed Base Setup

NEW QUESTION # 24
Which objects are determined when you are using case routing in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
  • A. Service team
  • B. Employee
  • C. Service category
  • D. Account
Answer: A,B
Explanation:
In SAP Service Cloud V2, case routing determines the Employee or Service team responsible for handling a case based on conditions like case type or priority. According to SAP documentation, "Case routing rules are used to assign cases to specific employees or service teams based on predefined criteria." Service category (B) is an input condition, not a determined object. Account (C) is a case attribute but not typically determined by routing rules.
Reference:
SAP Help Portal: Case Routing Configuration in SAP Service Cloud V2
SAP Learning: Case Routing Rules

NEW QUESTION # 25
You cannot access cases in SAP Service Cloud Version 2. What could be the reason?
  • A. Access rights for cases are limited to read access.
  • B. Access to the Case app is NOT enabled for the business user.
  • C. Access rights are directly assigned to the business user.
  • D. The employee is not assigned to the correct business role.
Answer: B

NEW QUESTION # 26
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