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[General] {Offline Fast} Genesys GCP-GCX Practice Exam Software

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【General】 {Offline Fast} Genesys GCP-GCX Practice Exam Software

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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q124-Q129):NEW QUESTION # 124
Policies automate repetitive quality management tasks.
Which of the following items could be defined as policies? (Choose three.)
  • A. Update the Do Not Call list with records that have the appropriate wrap-up code.
  • B. Determine how long to retain recordings and whether to archive or delete them.
  • C. Specify time sets as a matching criteria.
  • D. Set up a schedule to run a daily report.
  • E. Automatically assign an evaluation for all calls over 5 minutes.
Answer: A,B,E
Explanation:
Explanation
Update the Do Not Call list with records that have the appropriate wrap-up code, automatically assign an evaluation for all calls over 5 minutes, and determine how long to retain recordings and whether to archive or delete them are three items that could be defined as policies in Genesys Cloud CX Quality Management.
Policies are rules that automate repetitive quality management tasks based on various criteria and conditions.
Policies can help contact center managers and supervisors streamline their quality management processes and ensure compliance with best practices and regulations. References:
https://help.mypurecloud.com/articles/about-policies/ https://help.mypurecloud.com/articles/create-a-policy/

NEW QUESTION # 125
Unused reports need to be disabled manually to prevent unnecessary load on the system.
  • A. True
  • B. False
Answer: A

NEW QUESTION # 126
Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?
  • A. Core Services
  • B. Communication Services
  • C. Application Services
  • D. Public Interface Services
Answer: A

NEW QUESTION # 127
Genesys Cloud CX Voice is __________.
  • A. A help bot that is available within Genesys Cloud CX chat.
  • B. An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.
  • C. A third-party service that provides external Phone Trunks.
  • D. Another name for Genesys Cloud CX.
Answer: B

NEW QUESTION # 128
Under which container is Queue available?
  • A. Telephony
  • B. Contact Center
  • C. Integration
  • D. Routing
Answer: B

NEW QUESTION # 129
......
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