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[General] FS-Con-101 Pass Dumps & PassGuide FS-Con-101 Prüfung & FS-Con-101 Guide

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【General】 FS-Con-101 Pass Dumps & PassGuide FS-Con-101 Prüfung & FS-Con-101 Guide

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Salesforce Certified Field Service Consultant FS-Con-101 Prüfungsfragen mit Lösungen (Q151-Q156):151. Frage
Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is incharge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?
  • A. Set the individual Technicians as Capacity-Based Service Resources.
  • B. Create the individual Technicians as Service Crew Members.
  • C. Create the Contractor Manager as a Crew Service Resource.
  • D. Set the Contractor Manager as a Capacity-Based Service Resource.
Antwort: D
Begründung:
Capacity-Based Service Resources are service resources that have a limited number of hours available for work per day or week[150]. Setting the Contractor Manager as a Capacity-BasedService Resource would allow Universal Containers to outsource 100 hours of weekly maintenance to an external Contractor by setting up criteria such as capacity hours per week equals 100 and capacity type equals weekly[151]. Creating the individual Technicians as Service Crew Members would not work because Service Crew Members are service resources that belong to a crew and share the same service appointments[152]. Setting the individual Technicians as Capacity-Based Service Resources would not work because Universal Containers does not have visibility into the individual external technicians. Creating the Contractor Manager as a Crew Service Resource would not work because Crew Service Resources are service resources that act as leaders or managers of a crew and can assign crew members to service appointments[153]. References: https://help.
salesforce.com/s/articleView?id=sf.fs_service_resources_capacity_based.htm&type=5 https://help.salesforce.
com/s/articleView?id=sf.fs_service_resources_capacity_based_create_edit.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_service_crews_overview.htm&type=5https://help.salesforce.com/s
/articleView?id=sf.fs_service_crews_create_edit_delete.htm&type=5

152. Frage
AW Computing technicians use the field service mobile application exclusively since theyare always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.
How should the field service administrator ensure this requirement is met?
  • A. Set up auto dispatch to dispatch one work order for each technician at a time
  • B. Instruct the dispatcher to only dispatch one work order toeach technician at a time.
  • C. Set Send Appointment Notifications on Dispatch in the mobile settings to one.
  • D. Enable drip feed to dispatch one service appointment per technician at a time.
Antwort: D
Begründung:
Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By enabling drip feed, the system can dispatch one service appointment per technician at a time, and adjust their schedule accordingly.
References: https://help.salesforce.com/s/ar ... feed.htm&type=5

153. Frage
One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?
  • A. Assign the Technician to a new Service Territory.
  • B. Create an ExcludedResource for the Account.
  • C. Create a new Work Order Validation Rule.
  • D. Remove the Technician as a Preferred Resource.
Antwort: B
Begründung:
Excluded Resources are used to prevent certain service resources from being assigned to specific accounts or locations based on customer feedback or preferences. Assigning theTechnician to a new Service Territory would affect all their service appointments, not just those for that Customer. Removing the Technician as a Preferred Resource would not prevent them from being assigned to that Customer, but would lower their priority. Creating a new Work Order Validation Rule would not affect the scheduling or optimization of service appointments, but would only validate data entry on work orders. References: https://help.salesforce.
com/s/articleView?id=sf.fs_excluded_resources.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_territories.htm&type=5https://help.salesforce.com/s/ar ... rces.htm&type=5

154. Frage
Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on servicecharges.
How should a Consultant configure Salesforce Field
Service to track the work performed?
  • A. Create aWork Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
  • B. Create a Work Order and Work Order Line Item for each Asset being serviced.
  • C. Create a Work Type and Work Order for each Asset being serviced.
  • D. Create a Work Type to automatically create relevant line items for each Asset.
Antwort: B
Begründung:
This option allows tracking the work performed for each asset separately and associating it with a work order and a service appointment. References:https://help.salesforce.com/s/articleView?id=sf.
fs_work_order_line_items.htm&type=5

155. Frage
A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, theTechnician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the Consultant verify to ensure these requirements are met and simultaneous scheduling will occur?
Choose 3 answers
  • A. The checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected.
  • B. The Same Resource and Same Day fields appear on the Service Appointments page layout.
  • C. The Dependency Type is set to Start After Finish and Same Day on the first service appointment in thedependency.
  • D. A dependency has been created between the two appointments and the start times are the same.
  • E. The Complex Work Visualforce page is added to the Service Appointments page
Antwort: A,B,C
Begründung:
Use all-or-none scheduling for related appointments is a setting in Field Service Settings that enables or disables the simultaneous scheduling of service appointments that have dependencies[232]. Dependency Type is a field on the Service Appointment object that defines the relationship between two service appointments such as Start After Finish, Start Before Finish, or Finish Before Start[233]. Same Resource and Same Day are fields on the Service Appointment object thatindicate whether two service appointments with dependencies should be assigned to the same resource and scheduled on the same day[234]. Selecting the checkbox Use all- or-none scheduling for related appointments in Field Service Settings, setting the Dependency Type to Start After Finish and Same Day on the first service appointment in the dependency, and making sure the Same Resource and Same Day fields appear on the Service Appointments page layout would allow Universal Containers to ensure that a customer makes one appointment for the sales department, and another appointment for the service department, that should be handled on the same day, but should be created as separate appointments, where the Technician must complete one appointment before startingthe next, and that these two appointments are scheduled together and in sequence by enabling simultaneous scheduling of dependent service appointments, defining the order and timing of the service appointments, and ensuring that the service appointments are assigned to the same resource and scheduled on the same day[235]. Creating a dependency between the two appointments and setting the start times to be the same would not work because it would not ensure that one appointment is completed before startingthe next. Adding the Complex Work Visualforcepage to the Service Appointments page would not work because it is not a feature of Salesforce Field Service. References: https://help.salesforce.com/s/ar ... view.htm&type=5
https://help.salesforce.com/s/ar ... endencies_overview.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_service_appointment_dependencies_create_edit_delete.htm&type=5

156. Frage
......
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