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Peoplecert ITIL-4-BRM Latest Dump, Preparation ITIL-4-BRM Store
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Peoplecert ITIL-4-BRM Exam Syllabus Topics:| Topic | Details | | Topic 1 | - Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.
| | Topic 2 | - Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.
| | Topic 3 | - Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.
| | Topic 4 | - Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.
| | Topic 5 | - Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.
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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q34-Q39):NEW QUESTION # 34
Which activity is the responsibility of the 'sponsor' role?
- A. Authorizes the budget for service consumption
- B. Uses the service
- C. Defines the requirements for a service
- D. Takes responsibility for the outcomes of service consumption
Answer: A
Explanation:
The sponsor is the individual who secures and authorizes funding for service consumption, ensuring that the necessary budget is allocated.
NEW QUESTION # 35
Which business relationship activity is MOST LIKELY to need leadership competency?
- A. Following a business relationship model
- B. Reviewing and adjusting business relationship models
- C. Identifying stakeholders and relationship model
- D. Embedding business relationship models into service value streams
Answer: D
Explanation:
Embedding business relationship models into service value streams requires leadership competency to influence organizational change, secure buy-in, and guide teams through adoption.
NEW QUESTION # 36
Which BEST describes the service relationship journey?
- A. The actions that service consumers undertake to be able to use a provider's services
- B. The actions that a service provider undertakes to build a relationship with service consumers
- C. The steps a service consumer and a service provider undertake together to co-create value
- D. The experience consumers have as a result of service interactions with a service provider
Answer: C
Explanation:
The service relationship journey encompasses the collaborative steps taken by both the service consumer and provider to co-create value through their interactions.
NEW QUESTION # 37
In the context of the "business relationship management" practice, which statement is CORRECT?
- A. Aims to manage agreements with consumers
- B. Focuses on relationships between individuals
- C. Nurtures relationships at strategic levels
- D. Focuses primarily on the needs of service users
Answer: C
Explanation:
The Business Relationship Management practice is designed to nurture and maintain relationships with stakeholders at strategic and organizational levels, ensuring alignment between the organization's strategy and stakeholder needs.
NEW QUESTION # 38
What technique is MOST appropriate to help a business relationship manager understand how a customer affects the business relationship journey?
- A. Stakeholder analysis and mapping
- B. Voice of customer
- C. Business relationship models
- D. Gemba walk
Answer: A
Explanation:
Stakeholder analysis and mapping helps the BRM identify and understand a customer's influence, interests, and impact on each stage of the relationship journey.
NEW QUESTION # 39
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