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[General] C-C4H56-2411 Test Vce & C-C4H56-2411 Certification Sample Questions

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【General】 C-C4H56-2411 Test Vce & C-C4H56-2411 Certification Sample Questions

Posted at 1/22/2026 13:43:46      View：65 | Replies：2        Print      Only Author   [Copy Link] 1#
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SAP C-C4H56-2411 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.
Topic 2
  • Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.
Topic 3
  • Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 4
  • Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.
Topic 5
  • Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Topic 6
  • Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q76-Q81):NEW QUESTION # 76
For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.
  • A. Registered products
  • B. Cases
  • C. Phone calls
  • D. Tasks
Answer: B,D
Explanation:
In SAP Service Cloud V2, categories in service catalogs are used to organize and manage service-related objects. Tasks and Cases can utilize service catalog categories to classify and streamline service processes, such as assigning SLAs or routing cases. According to SAP documentation, "Service catalog categories can be applied to Tasks and Cases to support service level determination and case management." Phone calls (B) are interactions, not categorized via service catalogs. Registered products (D) are managed under installed bases, not service catalogs.
Reference:
SAP Help Portal: Service Catalog Configuration in SAP Service Cloud V2
SAP Community: Service Catalog Usage

NEW QUESTION # 77
Which tool can you use to rename the Accounts facet?
  • A. Workflow with action type field update
  • B. Page layout
  • C. Adaptation tool
  • D. Language adaptation tool
Answer: D
Explanation:
To rename the Accounts facet in SAP Service Cloud V2, the Language adaptation tool is used. This tool allows administrators to modify labels and texts, including facet names, to align with business terminology or language requirements. According to SAP documentation, "The Language adaptation tool enables renaming of UI elements, such as facets, to customize the user interface." Page layout (A) controls the arrangement of fields, not renaming. Workflow with action type field update (B) updates field values, not facet names. Adaptation tool (C) is used for field and UI changes but not specifically for renaming facets.
Reference:
SAP Help Portal: Language Adaptation in SAP Service Cloud V2
SAP Learning: UI Customization Tools

NEW QUESTION # 78
When using autoflow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.
  • A. Optimization from the back end is done automatically when too many autoflow rules exist.
  • B. Too many rules affect system performance.
  • C. Conditions can be based on extension fields.
  • D. Autoflow rules must be assigned to the business role.
  • E. Conditions can be based on standard fields.
Answer: B,C,E
Explanation:
When using autoflow rules in SAP Service Cloud V2, administrators must consider that conditions can be based on standard fields (e.g., case type, priority) to trigger automated actions. Too many rules can affect system performance, as excessive rules increase processing time. Additionally, conditions can be based on extension fields, allowing customization to meet specific business needs. According to SAP documentation, "Autoflow rules support conditions based on standard and extension fields, but administrators should monitor rule volume to avoid performance issues." Optimization from the back end (C) is not automatic for autoflow rules. Assigning autoflow rules to business roles (E) is not required, as rules are system-wide.
Reference:
SAP Help Portal: Autoflow Configuration in SAP Service Cloud V2
SAP Community: Best Practices for Autoflow Rules

NEW QUESTION # 79
Which of the following API types does SAP recommend to achieve clean core integrations? Note: There are 2 correct answers to this question.
  • A. OData
  • B. IDoc
  • C. SOAP
  • D. RFC
Answer: A,C
Explanation:
For clean core integrations, SAP recommends using modern, standards-based APIs like SOAP and OData. These API types ensure interoperability, scalability, and alignment with SAP's clean core strategy, which emphasizes minimal customizations and standardized integrations. According to SAP documentation, "SAP recommends using OData and SOAP APIs for clean core integrations to maintain system extensibility and future-proofing." RFC (A) and IDoc (B) are legacy integration methods that do not align with the clean core approach due to their complexity and lack of flexibility.
Reference:
SAP Help Portal: Clean Core Integration Strategy
SAP Community: API Integration in SAP Cloud Solutions

NEW QUESTION # 80
Which tool can you use to automatically replicate data from S/4HANA to SAP Service Cloud Version 2?
  • A. Data Workbench
  • B. SAP BTP
  • C. SAP WorkZone
  • D. SAP Build
Answer: B
Explanation:
SAP BTP (Business Technology Platform) is the tool used to automatically replicate data from SAP S/4HANA to SAP Service Cloud V2. SAP BTP provides integration services, such as SAP Integration Suite, to enable seamless data replication and synchronization between the two systems. According to SAP documentation, "SAP BTP facilitates automatic data replication between SAP S/4HANA and SAP Service Cloud V2 using standard integration flows." Data Workbench (A) is used for manual data imports/exports. SAP Build (B) is for app development, not data replication. SAP WorkZone (C) is a collaboration tool, not for data integration.
Reference:
SAP Help Portal: Integration with SAP S/4HANA via SAP BTP
SAP Community: Data Replication in SAP Service Cloud

NEW QUESTION # 81
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Posted at 1/24/2026 20:52:29        Only Author  2#
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