L5M9試題：最新的CIPS認證L5M9考試資料

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最新的 CIPS Level 5 Advanced Diploma in Procurement and Supply L5M9 免費考試真題 (Q105-Q110):問題 #105
An 'Order Qualifying' Objective contributes to the success of a business in that it is a criteria that will guarantee a customer will purchase an item. Is this sentence TRUE?

• A. yes- these objectives always guarantee a sale
• B. no- this means a customer will buy from the organisation, but not this particular product
• C. no- order qualifying is the process of accepting an order from a client, which may be rejected by the organisation
• D. yes- this means the product is superior to that of competitors
  

答案：B
解題說明：
3 is correct- the sentence is false. 'Order Qualifying' is 'not a major factor in determining business success but plays a role in determining whether a customer will consider buying from the business or not'. This is a direct quote from p.43. 'Order Winners' is something that will guarantee a customer buys that product.

問題 #106
Elderberry Ltd is an established organisation in the agricultural industry but has recently expanded into manufacturing its own juice range. The company is at the 'Introduction' stage of the product lifecycle and is attempting to bring new products to market. Which of the following performance objectives would be the most dominant at this stage of the lifecycle?

• A. cost
• B. flexibility
• C. speed
• D. dependability
  

答案：B
解題說明：
This is flexibility. P.40 details the stages of product lifecycle and the dominant performance objective. It states: introduction stage = flexibility, growth stage = speed, maturity = quality and costs, decline stage= cost. Now whether or not you agree with this completely, this is what the study guide says and is worth remembering. (I personally think cost is very important at the introductory stage, because if you don't recoup your costs and break even, you won't ever get to the maturity stage- but CIPS says flexibility is most important at this stage, so that's the correct answer for the exam).

問題 #107
Total Productive Maintenance and Just in Time are examples of Total Quality Management (TQM). Is this correct?

• A. yes- other examples include statistical process control
• B. no- TQM includes quality circles and quality function deployment
• C. yes- other examples include business process re-engineering
• D. no- TQM includes Kansai engineering
  

答案：A
解題說明：
The correct answer is 2. Firstly the statement is true TPM and JIT are examples of TQM- so discount options 3 and 4. Between 1 and 2 - 1 is incorrect as BPR is not a form of TQM but statistical process control is. This is from p.107. There are 6 types of TQM- do learn these all for the exam- it's known to come up frequently in the exam.

問題 #108
Khaled has recently been hired as an Operations Manager at a company providing consultancy services. This is his first role in the service industry, previously he has worked at companies providing goods. He understands that services are intangible and therefore there is a difference in how Operations may be managed. Which of the following sentences about services are true? Select THREE

• A. services cannot be stored, unlike goods
• B. production and consumption occur simultaneously
• C. there is a transfer of ownership when purchasing a service
• D. it is not possible to return a service
• E. there is no variability in services
  

答案：A,B,D
解題說明：
The correct sentences are 2, 3 and 5. This is from the table comparing services and goods on p.47. Note that you can ask for a refund if you're unhappy with a service, but you can't physically return the service you've received. Option 1 is incorrect- there is no transfer of ownership with services (there is with goods). Option 4 is incorrect as every service is different- there is a high level of variability in delivery.

問題 #109
The Public Sector only provides Services not Goods. Is this TRUE?

• A. yes- the private sector is responsible for the production of goods, whereas services can be provided either by the public or private sector
• B. yes- the public sector provides services such as education and health care
• C. no- the public sector may provide goods as well as services
• D. no- the public sector provides goods rather than services
  

答案：C
解題說明：
The statement is not true. The Public Sector can provide both goods and services. The study guide gives the example of Uganda, where the government produces bread and sugar and provides this at a subsidised rate to citizens. Most countries' Public Sector also provides services such as education and transport. Therefore option 3 is correct. P.65

問題 #110
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