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[General] AP-212 Practice Test Fee, AP-212 Pass4sure Study Materials

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【General】 AP-212 Practice Test Fee, AP-212 Pass4sure Study Materials

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Salesforce Loyalty Management Accredited Professional Sample Questions (Q74-Q79):NEW QUESTION # 74
When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?
  • A. Analytics Studio
  • B. Benefits types
  • C. Transaction Journals
  • D. Qualifying Currency
Answer: C
Explanation:
One of the ways a company can measure member engagement with the Loyalty Program is through Analytics Studio. Analytics Studio is a powerful tool within Salesforce that allows organizations to create custom dashboards and reports based on their data. By leveraging Analytics Studio, a company can analyze various aspects of the Loyalty Program, such as member activity, redemption rates, point accumulation, and more.
This insight can help identify trends, areas for improvement, and opportunities to enhance member engagement and loyalty.

NEW QUESTION # 75
A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.
How should the Member Services Agent restore the expired points and also set them to expire in the next two months?
  • A. Edit the 'Credit' ledgers corresponding to the points that expired and extend the expiration date to two months from the current date
  • B. Use 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date
  • C. Edit the Loyalty Member Currency record to restore the Points Balance and set the 'NextExpirationDate' field to two months from the current date
  • D. Delete the transaction journal that expired the points and re-run the expiration Data Processing Engine job after two months
Answer: B
Explanation:
To restore expired points for a member in a Loyalty program with a fixed model expiration for non-qualifying points and set them to expire in the next two months, the Member Services Agent should:
* Use 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date (B): This action allows for the direct adjustment of the member's points balance, including the ability to specify a new expiration date for the credited points. It's a straightforward and effective way to restore expired points and set a new expiration date, aligning with the member's request.
Deleting the transaction journal that expired the points (option A), editing the 'Credit' ledgers (option C), or editing the Loyalty Member Currency record (option D) are not standard practices for restoring expired points and setting a new expiration date in Salesforce Loyalty Management.
Salesforce documentation on Loyalty Management would detail the process for adjusting points, including how to handle requests for restoring expired points and setting new expiration dates, ensuring member satisfaction and program integrity.

NEW QUESTION # 76
A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?
  • A. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
  • B. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
  • C. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
  • D. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
    500 points.
Answer: A,B
Explanation:
To award customers 500 points upon joining the Loyalty Program, two key configuration tasks are required.
Firstly, a Transaction Journal with an Activity type of 'Enrollment' should be created to record the act of a customer signing up for the Loyalty Program. This transaction journal serves as a record of enrollment activities and is essential for tracking new members.
Secondly, a Process Rule needs to be created that awards 500 points when the Activity Type equals
'Enrollment'. This process rule automates the awarding of points to new members, ensuring that each new enrollment triggers the addition of 500 points to the member's account. This setup ensures a standardized and automated approach to rewarding new members, enhancing the member experience from the outset.

NEW QUESTION # 77
Cloud Kicks has been using Loyalty Management, Sales Cloud, and Service Cloud as part of its tech stack to manage its Loyalty Program. The marketing team is interested in implementing Salesforce Marketing Cloud, so Loyalty program members can be informed and engaged with personalized emails sent using Salesforce Marketing Cloud.
Using the least development effort, how can the Loyalty Management Consultant accomplish the necessary integration between Salesforce Marketing Cloud and Loyalty Management platforms?
  • A. Install and configure Marketing Cloud Connect to integrate with Loyalty Management
  • B. Install and configure Salesforce Marketing Cloud Contacts Connection
  • C. Create a connected app to integrate Salesforce Loyalty Management and Marketing Cloud via APIs
  • D. Design Datasets with Dataflows and the Dataset Builder
Answer: A

NEW QUESTION # 78
The Loyalty Administrator for Northern Trail Outfitters (NTO) defines Basic and Premium as the two Tiers for its Insider program. They want to define a free product sample for all members in Premium Tier.
How does NTO configure tiers within the Loyalty Program to give vouchers for members in the Premium Tier?
  • A. Voucher Management; Benefits Setup (in Program console); Benefit Action to define downstream actions and FLOW - Benefit action for orchestration
  • B. Voucher Management and Benefits Setup
  • C. Voucher Management; Benefits Setup (in Program console); Benefit Action to process benefits
  • D. Voucher Management and Benefit Action
Answer: A
Explanation:
To configure tiers within the Loyalty Program at Northern Trail Outfitters (NTO) for giving vouchers to members in the Premium Tier, the configuration involves Voucher Management; Benefits Setup (in Program console); Benefit Action to define downstream actions and FLOW - Benefit action for orchestration (C). This comprehensive approach allows for the creation and management of vouchers as benefits associated with the Premium Tier, the setup of these benefits within the Loyalty Program console to specify the conditions and entitlements, and the use of Salesforce Flow for orchestrating the process of issuing vouchers to qualifying members.
This method ensures that vouchers are systematically managed, associated with the correct tier and member eligibility criteria, and efficiently distributed to members through automated processes, enhancing the value and appeal of the Premium Tier.
Salesforce documentation on Loyalty Management would detail the steps for setting up and managing tier-based benefits, including the use of Voucher Management and Flow for effective benefit administration and member engagement.

NEW QUESTION # 79
......
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