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[General] CSA Reliable Exam Answers | Interactive CSA Questions

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【General】 CSA Reliable Exam Answers | Interactive CSA Questions

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ServiceNow Certified System Administrator Sample Questions (Q372-Q377):NEW QUESTION # 372
Which action can be selected to apply pre-defined or custom conditions to filter and generate specified data in the Visualization Designer?
  • A. Preview
  • B. Run
  • C. Try It
  • D. Execute
Answer: A
Explanation:
InVisualization Designer, used in thePerformance Analytics and Reportingspace of ServiceNow, the
"Preview"button is used to execute the current visualization setup and show how the filters and conditions apply to your data. This allows the report builder to validate the design without finalizing or publishing it.
* Try: Not an available action in Visualization Designer.
* Execute: More related to scripting or automation contexts.
* Run: Used in reports or scripts but not the specific action in Visualization Designer.
Reference:ServiceNow Docs: Visualization DesignerAvailable fromRomeand enhanced inSan Diego and later

NEW QUESTION # 373
The Report Designer contains different section for configuring your report. Which section is used to specify the name of the report, and the table or data source for the report.
  • A. Sources
  • B. Configure
  • C. Type
  • D. Data
  • E. Properties
Answer: D

NEW QUESTION # 374
Which role(s) are required to impersonate a user?
Choose 2 answers
  • A. sys_user
  • B. sys_admin
  • C. admin
  • D. impersonator
  • E. security_admin
Answer: C,D
Explanation:
In ServiceNow,impersonating a userallows administrators or authorized users to temporarily assume another user's identity. This is useful fortroubleshooting, testing permissions, and verifying user experiences.
admin (A)
Users with theadminroleautomaticallyhave impersonation privileges.
Admin userscan impersonate any user in the system.
Example: A system admin impersonates aService Desk Agentto test access restrictions.
impersonator (E)
Theimpersonatorrole allows a user to impersonate otherswithout full admin privileges.
This role is useful forsupport teams or testerswho need to verify user permissions.
Example: A QA tester is given theimpersonatorrole to test different roles in the system.
B: sys_admin
No such role assys_adminin ServiceNow-this is likely amistyped version of "admin".
C: security_admin
security_adminis used forelevating privilegesto modify high-security settings, not for impersonation.
D: sys_user
Thesys_usertablestores user recordsbut isnot a role.
Regular userscannotimpersonate others unless they have theimpersonatororadminrole.
References:ServiceNow Documentation:Impersonating Users
ServiceNow Security Best Practices:Understanding User Roles

NEW QUESTION # 375
Which action enables a user to view and specify date and time formats in their instance?
  • A. Ask the user to adjust the time zone on their personal computer
  • B. Select the User menu > Preferences > Time Settings > Toggle display time zone
  • C. Select the User menu > Preferences > Language & Region > Set date and time format and time zone
  • D. Create a UI Script to set the default timezone
  • E. Use the system properties to correct the instance's time zone
Answer: C
Explanation:
Users in ServiceNow canset their personal date and time formatvia:
#User menu > Preferences > Language & Region > Set date and time format and time zone Option A (Create a UI Script)is incorrect because UI Scripts do not modify user preferences.
Option B (Adjust the time zone on their PC)is incorrect because ServiceNow instances have their own time zone settings.
Option D (Toggle display time zone)is incorrect because there is no "Time Settings" option under Preferences.
Option E (System properties to correct time zone)is incorrect because system-wide properties affect all users, butpersonal settings are changed via Preferences.
#Reference:ServiceNow User Preferences - Date & Time Settings

NEW QUESTION # 376
What is the purpose of flagging an article in a knowledge base?
  • A. Allow a user to submit feedback about an article
  • B. To mark an article to read later.
  • C. Reporting an error
Answer: C
Explanation:
InServiceNow Knowledge Management,flagging an articleis a feature that allows users toreport errors or issueswithin a knowledge article. This helps maintain article accuracy and ensures that outdated or incorrect information is addressed by knowledge managers.
Error Reporting
Users can flag an article if they findincorrect, outdated, or misleading information.
Knowledge managers receive anotificationabout flagged articles and can review them for updates.
Article Quality Control
Helps improve knowledge base content by allowing users topoint out inaccuracies.
Ensures that knowledge articles remainrelevant and useful.
Notifying Knowledge Managers
Flagged articles appear in theKnowledge Base Administration module, allowing managers totrack and resolve flagged issues.
A: To mark an article to read later
Incorrect: There isnobuilt-in "read later" feature in ServiceNow Knowledge Management.
Instead, users canbookmarkan article for quick access.
B: Allow a user to submit feedback about an article
Incorrect:
Feedback is submitted through theFeedback feature, which allows users to rate articles and provide comments.
Flaggingis specifically forerror reporting, not general feedback.
Key Purposes of Flagging an Article:Why Other Options Are Incorrect?
Flagging Knowledge Articles
Flagging an Article for Review
Managing Flagged Articles
Knowledge Management Administration
References from ServiceNow CSA Documentation:

NEW QUESTION # 377
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