Open the auxiliary access

Firefly Open Source Community

   Login   |   Register   |
New_Topic
Firefly Open Source Community › Core Board › iCOre-3588MQ› Free updates Genesys GCP-GCX Exam questions by TopEx ...
New Topic
Print Previous Topic Next Topic

[Hardware] Free updates Genesys GCP-GCX Exam questions by TopExamCollection

iantayl421

135

Credits

0

Prestige

0

Contribution

registered members

Rank: 2

Credits
135

【Hardware】 Free updates Genesys GCP-GCX Exam questions by TopExamCollection

Posted at yesterday 14:55      View：5 | Replies：0        Print      Only Author   [Copy Link] 1#
BTW, DOWNLOAD part of TopExamCollection GCP-GCX dumps from Cloud Storage: https://drive.google.com/open?id=1Bm9GrNDYMo1lNZy7FYWaU8w0x3KjJuDw
With the complete collection of Genesys practice questions and answers, our website offers you the most reliable GCP-GCX vce files for your exam preparation. In the GCP-GCX actual test we have compiled real questions and answers so that you can prepare and pas exam in your first attempt. You can also check the demo of GCP-GCX Dumps PDF before you decide to buy it.
Genesys GCP-GCX Certification Exam is a valuable asset for both individuals and organizations. Certified professionals can demonstrate their expertise to potential employers and clients, while organizations can ensure that their employees have the skills necessary to support Genesys Cloud CX solutions. Genesys Cloud CX Certified Professional - Consolidated Exam certification also provides access to the Genesys Certified Professional community, which offers resources, support, and networking opportunities.
Certification as a Genesys Cloud CX Certified Professional-Consolidated demonstrates to employers and clients that an individual has the necessary expertise to manage and administer the Genesys Cloud CX platform effectively. It also shows a commitment to ongoing professional development and keeping up-to-date with the latest industry trends and best practices. In addition, certified professionals may be eligible for higher salaries and more advanced job opportunities.
Genesys - GCP-GCX - Useful Genesys Cloud CX Certified Professional - Consolidated Exam New Dumps PptOn the one hand, according to the statistics from the feedback of all of our customers, the pass rate among our customers who prepared for the exam with the help of our GCP-GCX guide torrent has reached as high as 98%to 100%. On the other hand, the simulation test is available in our software version, which is useful for you to get accustomed to the GCP-GCX Exam atmosphere. Please believe us that our GCP-GCX torrent question is the best choice for you.
Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q74-Q79):NEW QUESTION # 74
If the issue reporting email address is not set up in the Genesys Cloud CX system, any employee with an administrative role within the organization will receive the email.
  • A. False
  • B. True
Answer: B

NEW QUESTION # 75
Genesys Cloud CX ACD assigns interactions to the most appropriate agent available.
Which of the following attributes is used to determine the best available agent? (Choose three.)
  • A. ACD skills
  • B. Staffing requirements
  • C. Language skills
  • D. Time since last ACD interaction
  • E. Additional attribute ratings
Answer: A,C,E
Explanation:
Language skills, additional attribute ratings, and ACD skills are three attributes that are used to determine the best available agent for an interaction in Genesys Cloud CX ACD. These attributes are ratings that indicate an agent's proficiency or preference for handling certain types of interactions or customers. For example:
Language skills indicate an agent's ability to speak or write in different languages.
Additional attribute ratings indicate an agent's knowledge or experience with specific products, services, topics, etc.
ACD skills indicate an agent's capability or willingness to handle different media types or queues.
Genesys Cloud CX ACD uses these attributes to match each interaction with an agent who has the highest ratings for those attributes. Reference: https://help.mypurecloud.com/art ... evaluation-methods/ https://help.mypurecloud.com/art ... o-an-agent-profile/ https://help.mypurecloud.com/art ... o-an-agent-profile/ https://help.mypurecloud.com/art ... o-an-agent-profile/

NEW QUESTION # 76
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)
  • A. You must know the exact coordinates of the new building.
  • B. You must have the basic profile data for all users at the new location.
  • C. You must have images of all the users located at the new location.
  • D. You must collect general information such as building address, number of floors, location contact information, etc.
  • E. You must have Admin rights to Genesys Cloud CX.
Answer: D,E
Explanation:
Collecting general information such as building address, number of floors, location contact information, etc and having Admin rights to Genesys Cloud CX are two prerequisites to perform the task of adding a new location to Genesys Cloud CX. A location is an entity that represents a physical site or building where users or devices are located in Genesys Cloud CX. A location can have various attributes configured to define its behavior and appearance, such as:
Building address
Number of floors
Location contact information
Emergency number
Time zone
Language
Currency
To add a new location to Genesys Cloud CX, a user needs to have Admin permission assigned to their role. Admin permission is a granular setting that controls access to administrative features and functions in Genesys Cloud CX. Admin permission is usually assigned to administrators or supervisors who need to manage various aspects of the organization's account. Reference: https://help.mypurecloud.com/articles/location-overview/ https://help.mypurecloud.com/articles/add-a-location/ https://help.mypurecloud.com/articles/about-permissions/ https://help.mypurecloud.com/articles/admin-permission/

NEW QUESTION # 77
Which of the following statements about scripts is true?
  • A. Scripts can be used in all types of interactions.
  • B. Scripts are only used to configure flows when setting up Architect.
  • C. Scripts may be used for outbound dialing campaigns only.
  • D. Scripts can be used for inbound interactions only.
Answer: A
Explanation:
Explanation
Scripts are tools that help agents handle interactions more efficiently and consistently. Scripts can be used in all types of interactions, such as voice, chat, email, etc. Scripts can provide guidance, information, or questions for the agents to use during an interaction. Scripts can also include dynamic content, such as data actions, web pages, images, etc. References: https://help.mypurecloud.com/articles/about-scripts/
https://help.mypurecloud.com/articles/create-a-script/

NEW QUESTION # 78
You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.
  • A. False
  • B. True
Answer: B

NEW QUESTION # 79
......
TopExamCollection offers a full refund if you cannot pass GCP-GCX certification on your first try. This is a risk-free guarantee currently enjoyed by our more than 90,000 clients. We can assure you that you can always count on our braindumps material. We are proud to say that our GCP-GCX Exam Dumps material to reduce your chances of failing the GCP-GCX certification. Therefore, you are not only saving a lot of time but money as well.
GCP-GCX Test Price: https://www.topexamcollection.com/GCP-GCX-vce-collection.html
What's more, part of that TopExamCollection GCP-GCX dumps now are free: https://drive.google.com/open?id=1Bm9GrNDYMo1lNZy7FYWaU8w0x3KjJuDw
https://www.free4dump.com
Reply

Use props Report

Return to List
High mode
B Color Image Link Quote Code Smilies
You need to log in before you can reply Login | Register

This forum Credits Rules

  •  

Service Hotline : (+86)18688117175
Contact us
E-mail : global@t-firefly.com
Copyright © 2014-2022, FIREFLY TECHNOLOGY CO.,LTD. All Rightts Reserved. 粤ICP备14022046号-2
Quick Reply Back to top Back to list