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[General] New C_C4H56_2411 Test Cost & Actual C_C4H56_2411 Tests

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【General】 New C_C4H56_2411 Test Cost & Actual C_C4H56_2411 Tests

Posted at 1/24/2026 22:05:05      View：56 | Replies：1        Print      Only Author   [Copy Link] 1#
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SAP C_C4H56_2411 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 2
  • Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.
Topic 3
  • Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Topic 4
  • Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Topic 5
  • Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
Topic 6
  • Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.
Topic 7
  • Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 8
  • Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q39-Q44):NEW QUESTION # 39
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.
  • A. Maintenance plan
  • B. Warranty
  • C. Registered product
  • D. Customer
Answer: B,C

NEW QUESTION # 40
What steps are required to convert incoming emails into cases? Note: There are 2 correct answers to this question.
  • A. Create an email channel for the object type Cases and enter the default case type to be used.
  • B. Create and activate a case type.
  • C. Define the default email template for incoming enquiries.
  • D. Enable the email channel within the CTI configuration.
Answer: A,B
Explanation:
To convert incoming emails into cases in SAP Service Cloud V2, administrators must create an email channel for the object type Cases and enter the default case type to be used, which defines how emails are mapped to cases. Additionally, creating and activating a case type is required to ensure the system recognizes the case structure for email conversions. According to SAP documentation, "Setting up an email channel for Cases and activating a case type are mandatory steps for email-to-case functionality." Enabling the email channel within CTI configuration (A) is incorrect, as email channels are separate from CTI. Defining the default email template (C) is optional for outbound responses, not inbound conversions.
Reference:
SAP Help Portal: Email-to-Case Configuration in SAP Service Cloud V2
SAP Community: Email Channel Setup

NEW QUESTION # 41
For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.
  • A. Phone calls
  • B. Registered products
  • C. Tasks
  • D. Cases
Answer: C,D
Explanation:
In SAP Service Cloud V2, categories in service catalogs are used to organize and manage service-related objects. Tasks and Cases can utilize service catalog categories to classify and streamline service processes, such as assigning SLAs or routing cases. According to SAP documentation, "Service catalog categories can be applied to Tasks and Cases to support service level determination and case management." Phone calls (B) are interactions, not categorized via service catalogs. Registered products (D) are managed under installed bases, not service catalogs.
Reference:
SAP Help Portal: Service Catalog Configuration in SAP Service Cloud V2
SAP Community: Service Catalog Usage

NEW QUESTION # 42
What basic steps are required to create the warranties as described?
  • A. Copy an existing Warranty to a new Individual Customer, alter the conditions and then save.
  • B. Create a Registered Product for a Customer Account. Maintain the Warranty field and then save.
  • C. Create a Registered Product for an organization. Maintain the Warranty field and then save.
  • D. Warranties are automatically generated when a Registered Product is created.
Answer: D

NEW QUESTION # 43
Which of the following objects can you assign to an installed base at item level? Note: There are 2 correct answers to this question.

  • A. Maintenance plan
  • B. Warranty
  • C. Registered product
  • D. Product
Answer: C,D

NEW QUESTION # 44
......
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