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[General] Free PDF Quiz 2026 Cisco 100-140: Professional Positive Cisco Certified Support

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【General】 Free PDF Quiz 2026 Cisco 100-140: Professional Positive Cisco Certified Support

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P.S. Free 2026 Cisco 100-140 dumps are available on Google Drive shared by Exams-boost: https://drive.google.com/open?id=1KuUaM1kxmwquzsWNYj_NfgpfrTJ30jJe
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Cisco 100-140 Exam Syllabus Topics:
TopicDetails
Topic 1
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.
Topic 2
  • Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.
Topic 3
  • Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.
Topic 4
  • Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.
Topic 5
  • Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q433-Q438):NEW QUESTION # 433
A technician is replacing the toner cartridge in a printer and notices that the printer continues to display a low toner message.
What should the technician do next to resolve this issue?
  • A. Reinstall the old toner cartridge
  • B. Check if the toner cartridge is compatible and properly seated
  • C. Clear the printer's job queue
  • D. Update the printer's network settings
Answer: B
Explanation:
Correct Answer. B. Check if the toner cartridge is compatible and properly seated Ensuring that the toner cartridge is compatible with the printer and properly installed is crucial for the printer to recognize the new cartridge and reset the toner level indicator.
Option A is incorrect. Reinstalling the old toner cartridge does not address the issue if it's already low on toner.
Option C is incorrect. Network settings do not impact toner detection and will not resolve a low toner message.
Option D is incorrect. The print job queue has no relation to the toner level warnings.

NEW QUESTION # 434
Move all the problem-solving steps to the answer area and place them in the correct order.

Answer:
Explanation:



NEW QUESTION # 435
Which protocol is primarily used when a user attempts to map a drive to access files stored on a cloud service like Box?
  • A. FTP
  • B. SNMP
  • C. WebDAV
  • D. SMB
Answer: C
Explanation:
WebDAV WebDAV (Web Distributed Authoring and Versioning) is the protocol commonly used to map network drives that access files stored on cloud services like Box, enabling users to manage and edit files remotely.
Option A is incorrect because SMB is typically used for local network file sharing, not for cloud services.
Option B is incorrect as FTP (File Transfer Protocol) is generally used for transferring files directly and is less common for drive mapping.
Option D is incorrect because SNMP (Simple Network Management Protocol) is used for managing network and devices on IP networks, not for mapping drives to cloud services.

NEW QUESTION # 436
A network technician is troubleshooting a new IPv6 deployment where end devices are only receiving link-local addresses.
What should be the technician's first step to ensure devices obtain global addresses?
  • A. Increase the subnet size on the network router
  • B. Manually set a global unicast address on each end device
  • C. Check the physical connectivity of the end devices to the network switches
  • D. Confirm that the DHCPv6 server is configured to distribute global unicast addresses
Answer: D
Explanation:
Correct Answer. A. Confirm that the DHCPv6 server is configured to distribute global unicast addresses Link-local addresses are automatically assigned to IPv6 devices on a local link; a device only receives a global unicast address from a DHCPv6 server if it is properly configured to do so.
Option B is incorrect.
Increasing the subnet size does not affect DHCPv6 address distribution.
Option C is incorrect. While physical connectivity issues can affect network access, they do not influence the type of IPv6 addresses assigned.
Option D is incorrect. Manually setting addresses is not scalable and does not resolve underlying DHCPv6 configuration issues.

NEW QUESTION # 437
You are managing a help desk and notice that the average resolution time for tickets has increased, affecting your SLA compliance.
What is the most effective strategy to improve this KPI without compromising service quality?
  • A. Encourage technicians to close tickets if a solution is not immediately apparent
  • B. Increase the number of tickets each technician handles at one time to clear the backlog faster
  • C. Remove time-consuming tickets from the queue to improve the average resolution time
  • D. Implement a prioritization system where urgent tickets are identified and resolved first based on their impact and urgency
Answer: D
Explanation:
Correct Answer. B. Implement a prioritization system where urgent tickets are identified and resolved first based on their impact and urgency This approach helps manage the queue effectively by ensuring that critical issues are addressed promptly, improving SLA compliance and customer satisfaction without sacrificing the quality of service.
Option A is incorrect. Increasing the ticket load per technician may lead to rushed solutions and decreased service quality.
Option C is incorrect. Removing time-consuming tickets skews performance metrics and fails to address customer needs, potentially leading to dissatisfaction.
Option D is incorrect. Encouraging technicians to close unresolved tickets compromises service quality and customer trust.

NEW QUESTION # 438
......
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P.S. Free 2026 Cisco 100-140 dumps are available on Google Drive shared by Exams-boost: https://drive.google.com/open?id=1KuUaM1kxmwquzsWNYj_NfgpfrTJ30jJe
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