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[General] Free Download C_C4H56_2411 Detailed Study Dumps & Trustable C_C4H56_2411 Tes

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【General】 Free Download C_C4H56_2411 Detailed Study Dumps & Trustable C_C4H56_2411 Tes

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SAP C_C4H56_2411 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.
Topic 2
  • Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.
Topic 3
  • Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
Topic 4
  • Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 5
  • Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q76-Q81):NEW QUESTION # 76
You want to control the access of fields in SAP Service Cloud Version 2. Which element can help you implement the business need?
  • A. Approval
  • B. Case routing
  • C. Page layout
  • D. Determination rule
Answer: C
Explanation:
To control field access in SAP Service Cloud V2, Page layout is used to define which fields are visible, editable, or hidden for specific business roles or users. According to SAP documentation, "Page layouts allow administrators to control field access by configuring visibility and editability based on business requirements." Determination rule (A) is for field value calculations. Approval (B) manages case approvals, not field access. Case routing (C) assigns cases, not controls fields.
Reference:
SAP Help Portal: Page Layout Configuration in SAP Service Cloud V2
SAP Community: Field Access Control

NEW QUESTION # 77
Which of the following account master data can be included when creating account master data objects? Note: There are 2 correct answers to this question.
  • A. Contract data
  • B. Account team member
  • C. Role
  • D. Title
Answer: B,C
Explanation:
When creating account master data objects in SAP Service Cloud V2, Role can be included to define the account's function (e.g., customer, prospect). Account team member is also included to assign employees responsible for managing the account. According to SAP documentation, "Account master data includes attributes such as Role and Account Team Members to support customer relationship management." Title (B) is typically associated with contacts, not accounts. Contract data (D) is managed separately and not part of account master data creation.
Reference:
SAP Help Portal: Account Master Data in SAP Service Cloud V2
SAP Learning: Account Management Configuration

NEW QUESTION # 78
Which of the following configuration activities are part of SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
  • A. Set up deals
  • B. Maintain case types
  • C. Set up Agent Desktop
  • D. Set scoping attributes
Answer: B,C

NEW QUESTION # 79
Which of the following rule options can be implemented to automatically assign a case?
  • A. Case routing
  • B. BRF+
  • C. Validation
  • D. Autoflow
Answer: A,D
Explanation:
Automatic case assignment in SAP Service Cloud V2 can be achieved using Case routing rules, which allow administrators to define conditions (e.g., case type, priority) to route cases to specific employees or teams. Autoflow is another option, as it supports automation of case assignments by triggering actions based on predefined conditions. According to SAP documentation, "Case routing rules and autoflows enable automatic assignment of cases to employees or teams based on business logic." Validation (A) is used to check data integrity, not for assignment. BRF+ (D) is a business rule framework used in other SAP systems but not directly in Service Cloud V2 for case assignment.
Reference:
SAP Help Portal: Case Routing and Autoflow Configuration
SAP Community: Automation in SAP Service Cloud V2

NEW QUESTION # 80
What are some SAP-recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.
  • A. Integrate clean core practices in the end-to-end value process chain.
  • B. Establish regular housekeeping tasks and procedures.
  • C. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
  • D. Establish release management.
  • E. Define roles and responsibilities as part of a process transformation office.
Answer: A,C,D
Explanation:
SAP's clean core strategy focuses on minimizing customizations and ensuring system extensibility. The recommended guiding principles include integrating clean core practices in the end-to-end value process chain to align processes with standard functionality, establishing an organizational structure, technical foundation, and transformation methodology to support clean core, and establishing release management to manage updates without disrupting the core. According to SAP documentation, "Clean core operations involve integrating practices across processes, establishing a robust organizational and technical foundation, and implementing release management." Defining roles in a process transformation office (B) is not a standard clean core principle. Regular housekeeping tasks (E) are operational but not core to the clean core strategy.
Reference:
SAP Help Portal: Clean Core Strategy for SAP Cloud Solutions
SAP Community: Clean Core Principles

NEW QUESTION # 81
......
Passing the SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 certification test is an important step in professional development, and preparing with actual SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 exam questions can help applicants achieve this certification. The C_C4H56_2411 Study Material promotes an organized approach to studying, aid applicants in identifying areas for development, build confidence and reduces exam anxiety. PassLeader has created three formats for applicants to pass the SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 test on the first try.
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