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[General] Exam ITIL Success - Interactive ITIL Practice Exam

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【General】 Exam ITIL Success - Interactive ITIL Practice Exam

Posted at 7 day before      View：74 | Replies：1        Print      Only Author   [Copy Link] 1#
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EXIN ITIL Foundation (V4) Sample Questions (Q385-Q390):NEW QUESTION # 385
Which are elements of the service value system?
  • A. Governance, service value chain, practices
  • B. Customer value, stakeholder value, organization
  • C. Service provision, service consumption, service relationship management
  • D. Outcomes, utility, warranty
Answer: A

NEW QUESTION # 386
Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1.Providing an understanding of what strategy is
2.Ensuring a working relationship between the customer and serviceprovider
3.Defining how value is created
  • A. 3 only
  • B. All of the above
  • C. 2 only
  • D. 1 only
Answer: B

NEW QUESTION # 387
Which describes normal changes?
  • A. Changes that are low-risk and pre-authorized
  • B. Changes that must be implemented as soon as possible
  • C. Changes that need to be scheduled and assessed following a process
  • D. Changes that are typically initiated as service requests
Answer: C

NEW QUESTION # 388
Which practice provides support for managing feedback, compliments and complaints from users?
  • A. Incident management
  • B. Service request management
  • C. Problem management
  • D. Change control
Answer: B

NEW QUESTION # 389
Which of the following would NOT be a task carried out by the Request Fulfillment process?
  • A. Provision of information to users and customers about the availability of services and the procedure for obtaining them
  • B. The sourcing and delivering of the components of requested standard services (e.g. licenses and software media)
  • C. Provision of information used to compare actual performance against design standards
  • D. Provision of a channel for users to request and receive standard services for which a predefined approval and qualification process exists
Answer: C

NEW QUESTION # 390
......
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Posted at 2 hour before        Only Author  2#
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