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[General] Learn the real Questions and Answers for the Salesforce Arch-302 exam

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【General】 Learn the real Questions and Answers for the Salesforce Arch-302 exam

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Salesforce Certified B2C Solution Architect Sample Questions (Q33-Q38):NEW QUESTION # 33
A company actively uses CI/CO processes for their Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to their architecture. Under the current setup each developer has their own developer sandbox for development. Developers merge their changes into a sandbox for QA regularly, then once every week changes are moved to staging, and from staging to production instances.
Which set up should a Solution Architect propose to support this development approach considering costs and data segregation?
  • A. Set up one Marketing Cloud instance for testing and one for production, where the testing instance is connected to the staging sandbox
  • B. Set up one Marketing Cloud instance with a business unit for production and one business unit for testing that is connected to all Developer sandboxes
  • C. Set up one Marketing Cloud instance for production and create a Marketing Cloud sandbox to connect to each of the Service Cloud sandboxes
  • D. Set up one Marketing Cloud instance for each sandbox in Service Cloud
Answer: C
Explanation:
A Marketing Cloud sandbox is a separate instance of Marketing Cloud that can be used for development, testing, and training purposes. A Marketing Cloud sandbox can be connected to a Service Cloud sandbox using Marketing Cloud Connect, which allows data synchronization and cross-cloud functionality. This option supports the CI/CO processes and data segregation for each Service Cloud sandbox. The other options are either not feasible or not cost-effective. References:
* https://help.salesforce.com/s/ar ... dbox.htm&type=5
* https://help.salesforce.com/s/ar ... nect.htm&type=5

NEW QUESTION # 34
A company is in the process of defining the right systems to deliver key capabilities for its B2C business. The company has about 2 million customers, each placing an average of 100 orders each year through its existing B2C Commerce platform.
The company needs a system that can:
* Deliver a full list of all customer orders throughout their engagement lifetime
* Provide lifetime engagement tracking and history of the customer
* Calculate the lifetime value of customers based on their orders
Which three systems should a Solution Architect recommend to meet the company's requirements' Choose 3 answers
  • A. Sales Cloud
  • B. Service Cloud
  • C. Heroku
  • D. Salesforce Order Management
  • E. Marketing Cloud
Answer: B,D,E
Explanation:
These answers are correct because they are systems that can meet the company's requirements for delivering a full list of all customer orders throughout their engagement lifetime, providing lifetime engagement tracking and history of the customer, and calculating the lifetime value of customers based on their orders. Salesforce Order Management can manage order lifecycle from capture to fulfillment across multiple channels. Service Cloud can provide a complete view of customer interactions across sales, service, marketing, and commerce.
Marketing Cloud can track customer engagement across email, mobile, social, web, and more. CRM Analytics can provide insights into customer lifetime value based on order data and engagement history.
References: https://help.salesforce.com/s/ar ... tion.htm&type=5
https://help.salesforce.com/s/ar ... tion.htm&type=5
https://help.salesforce.com/s/ar ... agement_connectors.
htm&language=en_US&type=5 https://www.salesforce.com/produ ... /what-is-marketing- cloud/

NEW QUESTION # 35
An organization has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. The organization wants incoming support cases to automatically be routed to the correct team based on their tier level.
Which two options should a Solution Architect configure to accomplish this?
Choose 2 answers
  • A. Assignment Rules
  • B. Queues
  • C. Auto Response Rules
  • D. Support Processes
Answer: A,B
Explanation:
A support case is a record that tracks a customer's question, problem, feedback, or request for service. A support case can be created manually by a user or automatically by an email, web form, chat, etc. A support case can be assigned to a user or a queue for further action or resolution. To automatically route incoming support cases to the correct team based on their tier level, a Solution Architect should configure the following:
* Assignment Rules: Assignment rules are rules that define how to assign cases to users or queues based on certain criteria or conditions. Assignment rules can help automate the case assignment process and ensure that cases are routed to the right people or teams based on their skills, availability, workload, etc.
* Queues: Queues are lists of records that need to be worked on by multiple users or teams. Queues can help organize and prioritize workloads and distribute cases among users or teams based on their capacity or expertise.
Option C is incorrect because support processes are processes that define the stages or statuses that a case goes through from creation to closure. Support processes do not affect how cases are assigned to users or queues based on tier level. Option D is incorrect because auto response rules are rules that define how to send automatic email responses to customers when cases are created or updated based on certain criteria or conditions. Auto response rules do not affect how cases are assigned to users or queues based on tier level.
References:
* https://help.salesforce.com/s/ar ... case.htm&type=5
* https://help.salesforce.com/s/ar ... home.htm&type=5
* https://help.salesforce.com/s/ar ... view.htm&type=5

NEW QUESTION # 36
A marketing team is using Sales Cloud web-to-lead forms to capture leads. The company recently acquired Marketing Cloud and wants to ensure that the data is synchronized to Marketing Cloud without losing data and without creating duplicate contacts.
Which consideration should a Solution Architect voice to the marketing team when designing this solution?
  • A. Web-to-lead forms trigger Marketing Cloud journeys without creating leads in Salesforce.
  • B. Leads and contacts are unique records in Marketing Cloud.
  • C. The contact delete framework in Marketing Cloud can be used to resolve duplicate contacts and associated billing challenges.
  • D. Leads can be merged and converted in Marketing Cloud.
Answer: B
Explanation:
Marketing Cloud treats leads and contacts as separate records, even if they have the same email address. This means that syncing leads from Sales Cloud to Marketing Cloud can create duplicate contacts and increase the contact count and billing. To avoid this, the marketing team should consider using contacts only or converting leads to contacts before syncing them to Marketing Cloud. References: https://help.salesforce.com/s
/articleView?id=sf.mc_co_sync_leads_and_contacts.htm&type=5

NEW QUESTION # 37
Universal Containers has been using Service Cloud and recently decided to implement Marketing Cloud.
There are many data quality issues in Service Cloud like duplicates and incomplete email addresses. They want to use Marketing Cloud to send personalized communications.
Which two recommendations should a Solution Architect make when suggesting a migration strategy from an existing Service Cloud implementation to a new Marketing Cloud one?
Choose 2 answers
  • A. Fix the data quality issues in Service Cloud before migrating to Marketing Cloud.
  • B. Build a custom connector between Service Cloud and Marketing Cloud that will remove the duplicates.
  • C. Use Customer Data Platform (CDP) to synchronize data between Service Cloud and Marketing Cloud.
  • D. Map Contact, Lead, and Account objects within Marketing Cloud to enable personalization.
Answer: A,D
Explanation:
A: Fixing the data quality issues in Service Cloud before migrating to Marketing Cloud can help avoid duplicate or incomplete contacts in Marketing Cloud, which can affect the contact count, billing, and personalization. Data quality issues can be fixed by using tools such as Data Loader, Duplicate Management, or ETL tools. C. Mapping Contact, Lead, and Account objects within Marketing Cloud can help enable personalization by using data from Service Cloud in email content or journeys. Mapping can be done by using Marketing Cloud Connect or Customer 360 Data Manager. References: https://help.salesforce.com/s/ar ... acts.htm&type=5
https://help.salesforce.com/s/ar ... tion.htm&type=5 https://help.salesforce.com/s/ar ... ects.htm&type=5

NEW QUESTION # 38
......
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