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Salesforce Sales-101 Exam Syllabus Topics:| Topic | Details | | Topic 1 | - Customer Engagement:This section of the exam measures skills of Sales Representatives and focuses on building credibility through thought leadership, using multiple touchpoints to generate interest, and aligning solutions with customer needs. It also highlights the importance of nurturing relationships and driving product adoption for maximum value.
| | Topic 2 | - Planning: This section of the exam measures skills of Account Executives and covers territory planning, engaging key accounts, and calculating sales quota attainability. It also emphasizes developing strong business relationships and partnerships with key roles and personas to drive long-term success.
| | Topic 3 | - Customer Success: This section of the exam measures skills of Sales Representatives and explains post-sales actions, order booking, and fulfillment. It also reviews the customer journey after the sale and evaluates the realized versus expected value to ensure satisfaction and retention.
| | Topic 4 | - Pipeline Management: This section of the exam measures skills of Sales Representatives and involves generating new pipeline opportunities, analyzing pipeline health, and ensuring data integrity. It also covers monitoring progression across sales stages and improving customer relevance.
| | Topic 5 | - Deal Management: This section of the exam measures skills of Account Executives and includes qualifying prospects, understanding customer strategies and challenges, and defining solution scope. It emphasizes presenting value propositions, addressing challenges to close deals, and securing customer commitment for formal contracts.
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2026 Accurate Valid Sales-101 Learning Materials | Salesforce Certified Sales Foundations 100% Free Latest Test CampTaking the Salesforce Sales-101 practice test is very beneficial to clear the Salesforce Certified Sales Foundations Sales-101 exam on the first try. You get awareness about the Salesforce Sales-101 real exam environment because the Sales-101 Practice Exam has an actual exam-like pattern. Furthermore, the Salesforce Sales-101 practice test tracks and reports your performance.
Salesforce Certified Sales Foundations Sample Questions (Q75-Q80):NEW QUESTION # 75
A sales representative qualifies a prospect before moving to the next stage of the sales process.
What key factors should a sales rep consider when assessing the probability of winning the business?
- A. Location, number of employees, and market segment
- B. Socialmedia presence, website design, and customer reviews
- C. Approved budget, authority, business need, and timing
Answer: C
Explanation:
Approved budget, authority, business need, and timing are key factors that the sales rep should consider when assessing the probability of winning the business. These factors are also known as BANT criteria, which are used to qualify a prospect as a potential customer. Approved budget means that the prospect has enough money to buy the product. Authority means that the prospect has the power or influence to make a purchase decision. Business need means that the prospect has a problem or challenge that the product can solve. Timing means that the prospect is ready or willing to buy withina reasonable time frame.References:https://www.
salesforce.com/resources/articles/sales-process/#qualify
NEW QUESTION # 76
A sales representative is having a difficult time identifying the root cause of their customer's issue. Thesales rep knows they need to first acknowledge the customer's experience and perspective.
What is the recommended action the sales rep should take next?
- A. Show empathy.
- B. Provide a product demo.
- C. Make recommendations.
Answer: A
Explanation:
When faced with a customer issue and after acknowledging the customer's experience, the recommended next step for a sales representative is to show empathy. Empathy involves understanding and sharing the feelings of another, which in this context means recognizing the impactof the issue on the customer and conveying genuine concern. This approach helps build a rapport and trust with the customer, demonstrating that thesales rep is not just focused on a transaction but cares about the customer's overall experience and success.
Salesforce emphasizes the importance of empathy in customer interactions as a way to strengthen relationships and foster loyalty.
Reference:Salesforce Blog - Empathy in Sales
NEW QUESTION # 77
A sales representative delivers a proposal and is checking in with the prospect on the perceived value and alignment.
At which stage are they in the sales process?
- A. Collaborate
- B. Connect
- C. Confirm
Answer: C
Explanation:
Confirming is thestage in the sales process where the sales representative delivers the proposal and checks in with the prospect on the perceived value and alignment. This stage is also known as the presentation or proposal stage, and it involves demonstrating how the solution meets the prospect's needs, goals, and challenges, and addressing any objections or concerns. The sales representative should also confirm the decision criteria, timeline, and next steps with the prospect, and ask for their commitment to move forward.
Connecting is the stage where the sales representative identifies and reaches out to potential prospects, and establishes rapport and trust. Collaborating is the stage where the sales representative works with the prospect to understand their situation, needs, and desired outcomes, and co-creates a solution that fits their requirements. References: Certification - Sales Representative - Trailhead, [Sales Rep Training: Create Effective Selling Habits - Trailhead]
NEW QUESTION # 78
Why is it important for a sales representative to follow their company's salesmethodology?
- A. Understands different approaches for achieving the same goal
- B. Creates consistent vision across sellers
- C. Develops a better pipeline for growth
Answer: B
Explanation:
Following the company's sales methodology is important because it creates a consistent vision across sellers.
A unified sales approach ensures that all sales representatives understand and adhere to the same principles, strategies, and goals. This consistency helps in delivering a uniform customer experience, aligning sales efforts with the company's objectives, and facilitating collaboration among team members. Salesforce highlights the significance of a structured sales methodology to streamline sales processes, improve efficiency, and achieve better sales outcomes.
Reference:Salesforce Blog - Sales Methodology
NEW QUESTION # 79
A sales representative worked with a primary account for the past year. They want to make sure they continue providing the best possible service and value to the customer.
How can the sales rep comprehensively assess the effectiveness of their account management strategy?
- A. Customer satisfaction surveys
- B. Key performance indicators (KPIs)
- C. Performance reviews with their team
Answer: B
Explanation:
Key performance indicators (KPIs) are measures that can help the sales rep comprehensively assess theeffectiveness of their account management strategy. KPIs are quantifiable metrics that reflect how well the sales rep is achieving their account management goals and objectives, such as revenue growth, customer retention, customer satisfaction, cross-selling, upselling, etc. KPIs help to track progress, identify strengths and weaknesses, and improve performance.References:https://www.salesforce.com/resources/articles/account- management/#account-management-kpis
NEW QUESTION # 80
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