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Genesys GCX-ARC Latest Test Dumps, GCX-ARC Free Download Pdf
Posted at 1/26/2026 00:01:35
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Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Certification Exam is designed to validate the skills and knowledge of professionals who work with the Genesys Cloud CX platform. GCX-ARC exam is ideal for architects, consultants, and engineers who are responsible for designing and implementing solutions that leverage the Genesys Cloud CX platform. GCX-ARC exam covers a wide range of topics, from understanding the fundamentals of the platform to best practices for designing and implementing solutions.
Genesys GCX-ARC Certification Exam is an excellent way for professionals to demonstrate their expertise in the Genesys Cloud CX platform. Genesys Cloud CX: Architect Certification certification is recognized worldwide and is highly valued by employers. It is also an excellent way for professionals to stay up-to-date with the latest trends and technologies in the contact center industry. With a GCX-ARC certification, professionals can differentiate themselves from their peers and demonstrate their commitment to excellence in their field.
Genesys Cloud CX: Architect Certification Sample Questions (Q17-Q22):NEW QUESTION # 17
Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)
- A. QoS Capture
- B. Media Capture
- C. Protocol Capture
- D. IVR Capture
Answer: B,C
NEW QUESTION # 18
Select all the required parameters for configuring the Salesforce data actions. (Choose three.)
- A. Username
- B. Access ID
- C. Token
- D. ARN Number
- E. Password
Answer: A,C,E
NEW QUESTION # 19
What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?
- A. 50%
- B. 25%
- C. 100%
- D. No Limit
Answer: C
NEW QUESTION # 20
What is the maximum prompt file size you can upload?
- A. 50 MB
- B. 10 MB
- C. 25 MB
- D. 20 MB
Answer: C
NEW QUESTION # 21
Which definition matches the ACD Evaluation Method Best Available Skills?
- A. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills
- B. Looks for the first available agent and ignores any skill requirements
- C. Matches the interaction to the first available agent who has all of the requested skills
Answer: A
Explanation:
Explanation
ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.
NEW QUESTION # 22
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