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[General] Pass Guaranteed 2026 Salesforce CRT-261: Certification Preparation for Service C

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【General】 Pass Guaranteed 2026 Salesforce CRT-261: Certification Preparation for Service C

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Salesforce CRT-261 exam is a valuable certification for individuals who want to become Service Cloud Consultants. Certification Preparation for Service Cloud Consultant certification demonstrates that the individual has a deep understanding of Service Cloud and can design and configure solutions that meet the business requirements. Additionally, the certification can help professionals advance their careers in the Salesforce ecosystem by opening up new job opportunities and higher pay scales. Overall, the Salesforce CRT-261 Exam is an essential certification for individuals who want to specialize in Salesforce Service Cloud consulting.
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Salesforce CRT-261 Certification Exam consists of 60 multiple-choice questions and is designed to be completed in 105 minutes. Candidates must achieve a passing score of 65% or higher to earn their certification. Upon passing the exam, candidates will receive a Service Cloud Consultant certification from Salesforce, which demonstrates their expertise in using Salesforce Service Cloud to deliver exceptional customer service experiences.
Salesforce CRT-261 exam is designed for professionals who want to specialize in service cloud consulting. Certification Preparation for Service Cloud Consultant certification is ideal for professionals who have experience working with Service Cloud and want to enhance their skills and knowledge to become proficient in implementing and configuring Service Cloud solutions. CRT-261 Exam evaluates the candidate's ability to design, implement, and manage Service Cloud solutions that meet the customer's business requirements.
Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q66-Q71):NEW QUESTION # 66
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
  • A. Self Service Portal
  • B. Email to Case
  • C. Chatter feeds
  • D. Customer Portal
Answer: C

NEW QUESTION # 67
Cloud Kicks is preparing to migrate to Service Cloud from another system. The current system has thousands of help articles such as FAQs, step-by-step guides, and troubleshooting guides. A group of specialists will create and manage these articles in Salesforce.
What is the recommended license for the specialists?
  • A. Satesforce
  • B. Knowledge Only User
  • C. WDC Only User
  • D. Salesforce Platform
Answer: B
Explanation:
Knowledge Only User is the recommended license for the specialists who will create and manage knowledge articles in Salesforce. Knowledge Only User is a user license that allows users to access and use Salesforce Knowledge, but not other standard Salesforce objects or features. Knowledge Only User is a cost-effective license for users who only need to work with knowledge articles. Verified References: : https://help.salesforce.
com/s/articleView?id=sf.users_license_types_available.htm&type=5 : https://help.salesforce.com/s
/articleView?id=sf.users_license_types_knowledge.htm&type=5

NEW QUESTION # 68
A company has a requirement to keep all emails behind their firewall, they have 200 agents. What should they use?
  • A. On Demand Email to Case
  • B. Web to Case
  • C. Email to Case
  • D. Community
Answer: C

NEW QUESTION # 69
Managers at Cloud Kicks often need to update the Case Type field for up to 75 cases at one time using list views.
Which Service Console productivity tool should a consultant recommend?
  • A. Run a macro on each case.
  • B. Use a mass Quick Action.
  • C. Use a keyboard shortcut.
Answer: B
Explanation:
For managers at Cloud Kicks who need to update the Case Type field for multiple cases at once using list views, utilizing a mass Quick Action is the recommended Service Console productivity tool. Mass Quick Actions allow users to make updates to multiple records simultaneously from a list view, streamlining the process of updating case information and enhancing efficiency in case management workflows.

NEW QUESTION # 70
All of the following objects may have a queue EXCEPT:
  • A. Accounts
  • B. Custom Objects
  • C. Cases
  • D. Leads
Answer: A

NEW QUESTION # 71
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