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[General] New Service-Con-201 Test Bootcamp | Latest Service-Con-201 Exam Pattern

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【General】 New Service-Con-201 Test Bootcamp | Latest Service-Con-201 Exam Pattern

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The second form is Salesforce Certified Service Cloud Consultant (Service-Con-201) web-based practice test. It can be attempted through online browsing, and you can prepare via the internet. The Service-Con-201 web-based practice test can be taken from Firefox, Microsoft Edge, Google Chrome, and Safari. You don't need to install or use any plugins or software to take the Service-Con-201 web-based practice exam. Furthermore, you can take this online mock test via any operating system.
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Salesforce Certified Service Cloud Consultant Sample Questions (Q35-Q40):NEW QUESTION # 35
Universal Containers wants to add functionality to its Service Cloud implementation so customers are able to add digital files to case records.
Which functionality should a consultant recommend to meet these requirements?
  • A. Slack Connect
  • B. Web-to-Case
  • C. Email-to-Case
Answer: B
Explanation:
To add functionality allowing customers to attach digital files to case records, Web-to-Case is recommended. This feature enables customers to submit cases through a web form, including the capability to attach files, facilitating the collection of additional information that can assist in case resolution.

NEW QUESTION # 36
Cloud Kicks provides support to customers across the world and uses Lightning Experience. Service agents have a set of common responses.
Managers would like to consolidate the responses as quick text, translate them to multiple languages, and share them with the correct groups of service agents.
What should a consultant recommend to meet the requirements?
  • A. Use custom labels to manage quick text translations.
  • B. Share each quick text individually to Public Groups.
  • C. Share a folder with quick text for each translation.
Answer: C
Explanation:
Sharing a folder containing quick text translations for each language with the appropriate groups of service agents ensures that agents have access to common responses in the necessary languages. This approach facilitates efficient communication with customers worldwide and streamlines the management of translated quick texts.

NEW QUESTION # 37
An organization has requested guidance on how to delete customers' personal data when they are no longer associated with the company to stay compliant with global data protection and privacy regulations.
Which solution should the consultant recommend to meet the requirement?
  • A. Search for all customer information in production and manually edit the fields of each record to scramble the data so that it is no longer searchable
  • B. Search and remove all customer information, including records and in unindexed freetext fields, and refresh sandboxes to ensure no data retention.
  • C. Search for all customer information across environments and deactivate accounts or Experience Cloud users associated with the contact.
Answer: B
Explanation:
To comply with global data protection and privacy regulations, the consultant should recommend systematically searching for and removing all customer personal data from production and sandbox environments. This includes data in records and unindexed free text fields, followed by refreshing sandboxes to eliminate any residual data, ensuring compliance and safeguarding customer privacy.

NEW QUESTION # 38
Cloud Kicks will use the Salesforce Knowledge Article Importer to migrate existing articles from another knowledge base. The current knowledge base includes how-to guides written in HTML.
What is the recommended method to import the how-to guides into Salesforce Knowledge?
  • A. Change the HTML format first to support subfields.
  • B. Create an HTML file for each rich text area field.
  • C. Modify the import parameters to specify HTML encoding.
Answer: B
Explanation:
For importing how-to guides written in HTML into Salesforce Knowledge, creating an HTML file for each rich text area field in the Knowledge article format is recommended. This method ensures that the HTML content is properly mapped and displayed within Salesforce Knowledge articles, preserving the formatting and structure of the original guides.

NEW QUESTION # 39
Cloud Kicks uses Omni-Channel to route cases to service reps based on location. At times, certain locations are over capacity while other locations have available capacity. Managers would like the ability to respond to these situations.
What should a consultant recommend as a solution?
  • A. Configure an Overflow Assignee in Omni-Channel Routing.
  • B. Use Omni Supervisor to change reps' queues.
  • C. Use Omni-Channel Skills-Based Routing to expedite case resolution.
Answer: B
Explanation:
Omni-Supervisor allows service managers to monitor agent workload, queue utilization, and routing capacity in real time. Using Omni-Supervisor, managers can manually reassign work, adjust queue capacity, or redirect cases to other agents or queues when one location is over capacity.
This aligns with the Interaction Channels domain of the Service Cloud Consultant Guide, which highlights Omni-Supervisor as the recommended tool for real-time load balancing and operational adjustments.
Option A (Skills-Based Routing) improves matching efficiency but doesn't allow dynamic response to live capacity issues.
Option B (Overflow Assignee) routes unassigned cases to a single fallback user, not a scalable solution for multi-location capacity management.
Referenced Salesforce Materials:
Service Cloud Consultant Exam Guide - Interaction Channels Domain (Omni-Channel and Supervisor capabilities).
Salesforce Help: "Monitor and Manage Agents with Omni-Supervisor".
Salesforce Winter '23 Release Notes - Omni-Channel Enhancements (real-time monitoring and manual reassignment).

NEW QUESTION # 40
......
For customers who are bearing pressure of work or suffering from career crisis, Salesforce Certified Service Cloud Consultant learn tool of inferior quality will be detrimental to their life, render stagnancy or even cause loss of salary. So choosing appropriate Service-Con-201 test guide is important for you to pass the exam. One thing we are sure, that is our Service-Con-201 Certification material is reliable. With our high-accuracy Service-Con-201 test guide, our candidates can grasp the key points, and become sophisticated with the exam content. You only need to spend 20-30 hours practicing with our Salesforce Certified Service Cloud Consultant learn tool, passing the exam would be a piece of cake.
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