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[Hardware] Genuine Genesys GCX-GCD Exam Questions [2026]

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【Hardware】 Genuine Genesys GCX-GCD Exam Questions [2026]

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Genesys GCX-GCD Exam Syllabus Topics:
TopicDetails
Topic 1
  • Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
Topic 2
  • Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
Topic 3
  • Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.
Topic 4
  • Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 5
  • Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.

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Genesys Cloud CX: Developer Certification Sample Questions (Q72-Q77):NEW QUESTION # 72
The response to the first call of https://api/v2/conversations/{conversationld}/recordings includes mediaUri in its JSON body with the response code of 202.
  • A. False
  • B. True
Answer: A
Explanation:
When making the initialGETrequest tohttps://api/v2/conversations/{conversationId}/recordings, if the recording is not yet available (e.g., it's still being transcoded), the API responds with a 202Accepted status code and an empty response body, meaning themediaUriis not included in this response. Once the recording becomes available, subsequent requests will return a 200OK status code along with themediaUriin the JSON response body, allowing access to the recording.

NEW QUESTION # 73
Which of the following endpoints are in the list of conversation endpoints? (Choose four.)
  • A. GET /api/v2/conversations/calls
  • B. GET /api/v2/conversations/callbacks
  • C. GET /api/v2/conversations/chats
  • D. GET /api/v2/conversations/participants
  • E. GET /api/v2/conversations/messages
  • F. GET /api/V2/conversations/attributes
Answer: A,B,C,E
Explanation:
In Genesys Cloud CX, the Conversations API includes endpoints that allow interaction with various types of conversations. The endpoints GET /api/v2/conversations/callbacks,GET /api/v2/conversations/calls,GET /api
/v2/conversations/chats, and GET /api/v2/conversations/messagesare part of this API and are used to retrieve information about callbacks, calls, chats, and messages, respectively. GET /api/v2/conversations/participants is not a valid endpoint, and GET /api/v2/conversations/attributes does not correspond to a standard Conversations API endpoint.

NEW QUESTION # 74
You can schedule a callback using a POST request to /api/v2/conversations/callbacks. The only required parameters when creating a callback are "callback number" and either "queueld" or "routingData".
What is the difference between "queueld" and "routingData"?
  • A. routingData can be used for basic ACD routing to a queue and queueld can be used for more advanced routing settings.
  • B. queueld can be used for basic ACD routing to a queue, and routingData can be used for more advanced routing settings.
  • C. queueld can set a list of phone numbers for the callback but not if routingData is used.
  • D. routingData can set the callbackScheduiedTime but not it queueld is used.
Answer: B
Explanation:
In Genesys Cloud CX, when scheduling a callback via aPOSTrequest to/api/v2/conversations/callbacks, you can specify eitherqueueIdorroutingData:
queueId:This parameter is used for basic routing, directing the callback to a specific queue by its unique identifier. It facilitates straightforward ACD (Automatic Call Distribution) routing without additional routing attributes.

routingData:This parameter allows for more advanced routing configurations. It enables the inclusion of additional routing attributes such as skills, languages, or other criteria, providing greater control over how the callback is routed within the system.


NEW QUESTION # 75
By default, Line Recording is disabled.
  • A. False
  • B. True
Answer: B
Explanation:
In Genesys Cloud CX, Line Recording is disabled by default. To enable automatic recording of calls, the telephony administrator must configure the system by enabling recording on the SIP trunk. Without this configuration, calls are not automatically recorded.
Reference:https://help.mypurecloud.com/articles/recording-in-genesys-cloud/

NEW QUESTION # 76
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)
  • A. Default Callback Script
  • B. Sales Script Template
  • C. Collection Script Template
  • D. Default Outbound Script
  • E. Default Inbound Script
  • F. Blank Script
Answer: A,D,E,F
Explanation:
When creating a new script in Genesys Cloud CX, if no additional templates have been created, the following default templates are available:
Blank Script: A script without any pre-configured components, providing a blank canvas for customization.

Default Callback Script: The default script that pops for callbacks. Use this script if you have not specified another script in Architect to run in response to an in-queue callback action.

Default Inbound Script: The default script that pops for inbound calls.

Default Outbound Script: A default script for outbound dialing. It contains a control for updating contact list fields. When you base a script on this template, you must select a contact list in the script's properties.
Otherwise, Scripter shows no edit fields.


NEW QUESTION # 77
......
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