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[General] 2026 Plat-UX-101: Professional Salesforce Certified Platform User Experience Des

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【General】 2026 Plat-UX-101: Professional Salesforce Certified Platform User Experience Des

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Salesforce Certified Platform User Experience Designer Sample Questions (Q50-Q55):NEW QUESTION # 50
A UX Designerhas created a new form for a call center that takes special delivery information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?
  • A. Qualitative
  • B. Survery
  • C. Focus Groups
  • D. Usability Testing
Answer: D
Explanation:
Usability testing is a type of testing that evaluates how easy and intuitive a product or service is to use by observing real users performing specific tasks. Usability testing can help the UX Designer to measure the effectiveness, efficiency, and satisfaction of the new form for the call center staff. Usability testing can also help to identify any usability issues or areas for improvement in the form design.Usability testing can be conducted in various ways, such as moderated or unmoderated, remote or in-person, qualitative or quantitative, or using various tools and methods12.Reference:
Usability Testing
Usability Testing Methods

NEW QUESTION # 51
How would a UX Designer differentiate between voice and tone?
  • A. Voice reflects frequency and tone is one's pitch.
  • B. Voice reflects personality, and tone Is the way in which one speaks.
  • C. Voice is how one speaks, and tone reflects personality.
Answer: B
Explanation:
Voice and tone are two aspects of writing that affect how the reader perceives and responds to the content. Voice is the consistent expression of the writer's or the brand's personality, values, and attitude. Voice reflects who the writer or the brand is, and what they stand for. Tone is the variation of the voice depending on the context, audience, and purpose of the content. Tone is the way in which the writer or the brand speaks to the reader, and how they convey their emotions, intentions, and expectations.Tone can change depending on the situation, the message, and the reader's needs and feelings12.
For example, at Salesforce, we have a voice that is friendly, helpful, and empowering. We use simple, clear, and conversational language that shows our respect and appreciation for our customers, partners, and community. We also use humor, metaphors, and storytelling to make our content engaging and memorable. However, our tone can vary depending on the type and goal of the content. For instance, when we write instructional content, such as Trailhead modules or user guides, our tone is more informative, instructive, and supportive. We use active voice, imperative mood, and positive feedback to guide the learner and encourage their progress. When we write promotional content, such as blog posts or social media posts, our tone is more persuasive, enthusiastic, and inspiring.We use rhetorical devices, emotional appeals, and calls to action to attract the reader and motivate them to take action34.
Therefore, a UX Designer would differentiate between voice and tone by understanding that voice reflects personality, and tone is the way in which one speaks.Voice and Tone - Lightning Design System,How To Create a Voice and Tone Program For Your Brand | Salesforce,Learn Why We Write the Way We Do Unit | Salesforce Trailhead,Write for Trailhead Unit | Salesforce Trailhead

NEW QUESTION # 52
A company provides away for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers.
Which three standard Salesforce objects should be used in this experience?
Choose 3 answers
  • A. Lead
  • B. Opportunity
  • C. Property
  • D. Address
  • E. Contact
Answer: A,B,E
Explanation:
The three standard Salesforce objects that should be used in this experience are:
Lead: A lead is a person who has shown interest in the company's products or services, but has not yet been qualified as a potential customer. Leads can be captured from various sources, such as web forms, referrals, events, or marketing campaigns. Leads can store information such as name, email, phone, company, and status. Leads can be converted into accounts, contacts, and opportunities when they are ready to buy.
Contact: A contact is a person who is associated with an account and has a role in a sales process. Contacts can store information such as name, email, phone, title, and address. Contacts can be related to multiple accounts, opportunities, cases, activities, and other objects. Contacts can be used to track the communication and interaction history with the customers.
Opportunity: An opportunity is a sales deal that is in progress or has been closed. Opportunities can store information such as name, amount, stage, probability, close date, and owner. Opportunities can be linked to accounts, contacts, products, price books, quotes, contracts, and other objects. Opportunities can be used to forecast revenue, manage sales pipeline, and track sales performance.
Standard Objects
Leads and Opportunities
Contacts

NEW QUESTION # 53
A UX Designer wants touse Paths to provide guidance about which activities sales representatives should be doing at each stage of the opportunity lifecycle.
Which two elements could be used in the Path's Guidance for Success sections?
  • A. Images and Links
  • B. Progress Indicator
  • C. Rich Text
  • D. Lightning Component
Answer: A,C
Explanation:
The Path's Guidance for Success sections can include the following two elements:
Images and Links: Images and links can be used to provide visual cues and additional resources for the sales representatives. For example, an image of a checklist or a link to a best practice document can help the reps complete the required tasks at each stage. Images and links can be added using the rich text editor in the Path Settings page.
Rich Text: Rich text can be used to provide text-based guidance, such as tips, reminders, instructions, or motivational messages. For example, a rich text guidance can tell the reps what information they need to gather from the customer or what actions they need to take to move the opportunity forward. Rich text can be formatted using the rich text editor in the Path Settings page.Reference:
:Set Up a Path
:Considerations and Guidelines for Creating Paths
:Optimize Sales Processes with Path in Salesforce
The two elements that can be used in the Path's Guidance for Success section are Images and Links and Rich Text. Images and Links can be used to provide visual elements to the Guidance for Success section, while Rich Text can be used to provide text-based explanations and instructions. In addition, a Progress Indicator can be used to show the user's progress through the Path.
Images and Links can be used to provide visual elements to the Guidance for Success section. For example, if the user needs to read an article, a link to the article can be included, as well as an image of the article cover. Similarly, if the user needs to view a video, a link to the video and an image of the video can be included.
Rich Text can be used to provide text-based explanations and instructions. This can include explanations of what the user should be doing at each stage of the Path, as well as any other helpful information.
Finally, a Progress Indicator can be used to show the user's progress through the Path. This can help the user understand where they are in the Path and how far they have left to go.

NEW QUESTION # 54
W UX wants to customer the end user's Salesforce app experience.
Which two administrator capabilities should be used for mobile navigation menu setup?
Choose 2 answers
  • A. Visualforce pages and Lightning pages can be included
  • B. Tab visibility is dependent on the location of the user.Different menu configurations can be set for different types of users.
  • C. Navigation items are configure in the Salesforce Navigation Setup mode.
Answer: A,C
Explanation:
The Salesforce Navigation Setup mode allows the administrator to customize the navigation menu and navigation bar of the Salesforce mobile app using the Mobile Only app. The administrator can select the Lightning pages, Visualforce pages, Lightning components, and other productivity items that they want to appear in the navigation menu and navigation bar. The administrator can also reorder the navigation items and create tabs for them.To customize navigation items, in the Quick Find box, enter Navigation, and select Salesforce Navigation1. Visualforce pages and Lightning pages can be included in the navigation menu and navigation bar of the Salesforce mobile app, as long as they have tabs created for them.To create a tab, from Setup, enter Tabs in the Quick Find box, and select Tabs1.[Customize the Mobile Only Navigation Menu in the Salesforce Mobile App] (https://help.salesforce.com/s/ar ... ge=en_US&type=5)

NEW QUESTION # 55
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