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[Hardware] Latest Salesforce Field-Service-Consultant Test Question - Field-Service-Consult

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【Hardware】 Latest Salesforce Field-Service-Consultant Test Question - Field-Service-Consult

Posted at yesterday 21:14      View：18 | Replies：0        Print      Only Author   [Copy Link] 1#
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Salesforce Certified Field Service Consultant Sample Questions (Q132-Q137):NEW QUESTION # 132
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?
  • A. Match Boolean
  • B. Required Resources.
  • C. Preferred Resources
  • D. Match Fields
Answer: A

NEW QUESTION # 133
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule eachvisit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
  • A. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
  • B. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generatework orders.
  • C. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
  • D. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
Answer: B
Explanation:
Frequency is a field on the Maintenance Plan objectthat defines how often work orders should be generated from maintenance plans such as daily, weekly, or monthly[228]. Generation Timeframe is a field on the Maintenance Plan object that defines how many work orders should be generated from maintenance plans at a time such as 1, 2, or 12[229]. Auto-generate work orders is a field on the Maintenance Plan object that enables or disables the automatic generation of work orders from maintenance plans[230]. Setting Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders would allow Universal Containers to offer customers a MaintenancePlan that provides 12 monthly checkups where the customer will call to schedule each visit by creating maintenance plans that generate one work order permonth for 12 months but do not generate them automatically until the customer calls[231]. Setting Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders would not allow Universal Containers to offer customers a Maintenance Plan that provides 12 monthly checkups where the customer will call to schedule each visit. It would create maintenance plans that generate one work order per month for one month and generate them automatically without waiting for customer calls. Setting Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders would not allow Universal Containers to offer customers a Maintenance Plan that provides 12 monthly checkups where the customer will call to schedule each visit. It would create maintenance plans that generate one work order per month for 12 months and generate them automatically without waiting for customer calls. Setting Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders would not allow Universal Container

NEW QUESTION # 134
Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers
  • A. Add the Service Territory Location Related List on the Service Territory page layout.
  • B. Create the Service Territory Location as a Service Territory lookup field.
  • C. Create the Service Territory Location as a Location lookup field.
  • D. Add the Service Territory Location Related List on the Location page layout.
Answer: A,D
Explanation:
Service Territory Location is a junction object that links Service Territory and Location objects[236]. Related Lists are components on page layouts that show records that are related to a record through a lookup or master- detail relationship[237]. Adding the Service Territory Location Related List on the Service Territory page layout and adding the Service Territory Location Related List on the Location page layout would allow Universal Containers to show howLocations are associated to Territories by displaying a list of Service Territory Locations on each record[238]. Creating the Service Territory Location as a Service Territory lookup field or creating the Service Territory Location as a Location lookup field would not work because they are not valid fields on either object. References: https://developer.salesforce.com/docs/atlas.en-us.api.
meta/api/sforce_api_objects_serviceterritorylocation.htm https://help.salesforce.com/s/articleView?id=sf.
customize_related_lists.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_service_territory_locations_overview.htm&type=5

NEW QUESTION # 135
A customer wants to create a loyalty program by identifying all subscribers who clicked on a link within any email sent within the last six months.
What should be recommended7
  • A. Create and execute a Data Filter on the Click data view.
  • B. Create and execute a Tracking Extract.
  • C. Create and execute a Subscriber Engagement report.
  • D. Create and execute a SQL Query against the _Click data view.
Answer: D

NEW QUESTION # 136
an agent has to create a work order for a complex installation. A work order line item is created line item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's preferred price book while the other is on the U.S price book.
Which solution should a consultant recommend so the agent can meet this requirement?
  • A. Create one work order and override the price on work order line items for products on the preferred price book.
  • B. Create one work order and add work order line items based on the price book selected on the work type.
  • C. Create one work order for each price book and use work types to assign the price book to work order line item.
  • D. Create one work order for each price book and add work order line items to the appropriate work order based on its price book.
Answer: B

NEW QUESTION # 137
......
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