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[General] Reliable Salesforce Service-Cloud-Consultant Exam Answers | Exam Service-Cloud-C

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【General】 Reliable Salesforce Service-Cloud-Consultant Exam Answers | Exam Service-Cloud-C

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Salesforce Service-Cloud-Consultant certification exam is suitable for professionals who work as Service Cloud consultants, Service Cloud administrators, Service Cloud developers, or any other role that involves working with Service Cloud solutions. Salesforce Certified Service cloud consultant certification is also ideal for those who want to enhance their skills and knowledge in Service Cloud and customer service processes.
Getting certified as a Salesforce Service Cloud consultant can help professionals stand out in the job market and increase their career opportunities. Salesforce Certified Service cloud consultant certification demonstrates that the individual has the knowledge and skills required to implement and configure a Salesforce Service Cloud solution successfully. It can also help professionals command a higher salary and provide more value to their organization. Overall, the Salesforce Service-Cloud-Consultant Certification is an excellent investment for individuals looking to advance their career in the field of Salesforce Service Cloud.
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Salesforce Certified Service cloud consultant Sample Questions (Q66-Q71):NEW QUESTION # 66
Universal Containers wants to be able to assign cases based on the same criteria they use for chat. Which feature should a consultant recommend?
  • A. Chat Queue-based routing
  • B. Omni-channel Skills-based routing
  • C. Omni-channel Queue-based routing
  • D. Case Skills-based Assignment Rules
Answer: C

NEW QUESTION # 67
UC has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment. What should be used for migration functionality?
  • A. Mass Transfer Records, change sets, and Force.com migration tool
  • B. Force.com migration tool, Force.com IDE, and change sets
  • C. Data loader, change sets, and Force.com Excel Connector
  • D. Visual Workflow, data loader, and Force.com IDE
Answer: B

NEW QUESTION # 68
Universal Containers has implemented Service Cloud. The company needs key performance indicators (KPIs) to ensure that its customer support center is profitable.
Which metric should a consultant use to help executive management understand support center costs?
  • A. Case Resolution Time
  • B. All Cases by Customer
  • C. All Open Cases by Priority
Answer: A
Explanation:
Case Resolution Time is a critical KPI for understanding support center costs. It measures the average time taken to resolve customer cases, directly impacting labor costs and resource allocation. By monitoring and optimizing Case Resolution Time, executive management can identify efficiency improvements, manage staffing requirements more effectively, and ultimately reduce the cost of operating the customer support center.

NEW QUESTION # 69
Cloud Kicks is preparing to deploy Omni-Channel Resolutin to dispatch work items to service agents. The Head of Service wants to know what shojld be done during high volume incidents where over 200,000 cases are opened.
  • A. Use a Most Aavailable Routing Model which will assign to the agent that be available next.
  • B. Set Work Item Size Percentage of Capacity to only consume part of an agent's availability.
  • C. Use a Least Active Routing Model which will assign to the agent that is the least over capacity.
  • D. Configure an Overflow Assignee with a user or queue outside the routing configuration.
Answer: D
Explanation:
This is the recommended solution to handle high volume incidents where over 200,000 cases are opened. An Overflow Assignee is an option that can be configured in Omni-Channel Routing Configurations, which allows CK to specify a user or queue that will receive work items when the routing configuration reaches its maximum capacity. An Overflow Assignee can help CK distribute the workload and avoid losing work items during peak periods. Verified References: : Overflow Assignee

NEW QUESTION # 70
Agents at Universal Containers are required to update the case status to Waiting for Customer after they send an email to the case contact. Support Managers are noticing that many Agents are forgetting to perform this step.
What should a consultant recommend to address this problem?
  • A. Define Case Escalation Rules
  • B. Configure Process Builder
  • C. Activate a Validation Rule
  • D. Create a Case Macro
Answer: D

NEW QUESTION # 71
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