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[General] Pass Guaranteed Quiz Efficient Salesforce - Exam CRT-261 Objectives

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【General】 Pass Guaranteed Quiz Efficient Salesforce - Exam CRT-261 Objectives

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BONUS!!! Download part of Dumps4PDF CRT-261 dumps for free: https://drive.google.com/open?id=1d-3DQOBB1XT0HoJMgWhuNKgn5bxBndDX
If you are preparing for the Certification Preparation for Service Cloud Consultant (CRT-261) exam dumps our CRT-261 Questions help you to get high scores in your Certification Preparation for Service Cloud Consultant (CRT-261) exam. Test your knowledge of the Certification Preparation for Service Cloud Consultant (CRT-261) exam dumps with Dumps4PDF Certification Preparation for Service Cloud Consultant (CRT-261) practice questions. The software is designed to help with Certification Preparation for Service Cloud Consultant (CRT-261) exam dumps preparation. Certification Preparation for Service Cloud Consultant (CRT-261) practice test software can be used on devices that range from mobile devices to desktop computers.
If you are applying for the CRT-261 certification exam, it is great to show your dedication to it. You cannot take it for granted because the Certification Preparation for Service Cloud Consultant (CRT-261) certification test is tough and you have to pay a good sum for appearing in it. You will lose money and time by studying with CRT-261 Exam Preparation material that is not updated. So, to avoid your loss and failure in the CRT-261 exam, you must prepare with actual Salesforce CRT-261 questions from Dumps4PDF.
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Salesforce CRT-261 Exam is a multiple-choice exam consisting of 60 questions that must be completed within 105 minutes. CRT-261 exam is available in English and Japanese and can be taken online or in person at a testing center. To pass the exam, candidates must achieve a minimum score of 68%. Those who pass the exam will receive the Salesforce Certified Service Cloud Consultant credential, which is recognized globally and demonstrates a high level of expertise in Salesforce Service Cloud implementation. Overall, the CRT-261 Exam is a challenging and comprehensive exam that tests the skills and knowledge required to become a successful Salesforce Service Cloud Consultant.
Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q148-Q153):NEW QUESTION # 148
Universal Containers wants to reduce the clicks a Customer Support Agent uses when working on a case. This includes the time it takes to create, resolve, and close the case. Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers
  • A. Macros
  • B. Quick Text
  • C. Publisher Actions
  • D. Chatter
  • E. Omni-Channel
Answer: A,B,C
Explanation:
Explanation
Publisher actions, macros, and quick text are Salesforce productivity features that can help reduce the clicks a customer support agent uses when working on a case. Publisher actions are buttons that let you create records or perform tasks from the feed or record page. Macros are sets of instructions that tell Salesforce how to update fields, send emails, and perform other tasks on a case. Quick text are reusable messages that you can insert into emails, chats, tasks, events, and more. Verified References: Sales Cloud Productivity Best Practices

NEW QUESTION # 149
Universal Containers wants to allow customers to ability to submit cases and also to see a dashboard of case resolution history.
Which type of Community license should be used to meet these requirements?
  • A. Customer Community Plus
  • B. Lightning External Apps Starter
  • C. Customer Community
  • D. High Volume Customer Portal
Answer: C

NEW QUESTION # 150
A manager would like information on the knowledge base searches conducted by customers and call center agents. Which two metrics are useful for identifying knowledge article effectiveness?
Choose 2 answers
  • A. Number of knowledge articles in each data category.
  • B. Knowledge articles with the lowest rating.
  • C. Knowledge articles created by call center agents.
  • D. Knowledge search query with no results.
Answer: B,D

NEW QUESTION # 151
As part of a new salesforce knowledge implementation, Universal Containers would like to migrate articles from their current database.Which factor should a consultant consider as part of the migration strategy?
  • A. Convert any articles containing HTML into plain text before importing because HTML is NOT supported to any article field types.
  • B. Prepare a single .csv file that can be used to migrate all article types at once and include with a. properties file in a.zip for import
  • C. Verify that each article type has field level security on all fields set to read only prior to import, in order to prevent any loss of data.
  • D. Ensure that each existing article type has a corresponding knowledge article type that matches its structure and content.
Answer: D

NEW QUESTION # 152
Universal Containers requires a scheduling solution that will allow Managers to coordinate service engineers across multiple Territories.
What solution should a consultant recommend?
  • A. Field Service Lightning
  • B. Lightning Console
  • C. Salesforce Mobile App
  • D. Employee Community
Answer: A
Explanation:
Field Service Lightning is a solution that enables managers to coordinate service engineers across multiple territories. It provides features such as scheduling, dispatching, routing, inventory management, and work order management. Verified References: : https://help.salesforce.com/s/articleView?id=sf.
field_service_basics.htm&type=5 : https://help.salesforce.com/s/ar ... d_service_overview.
htm&type=5

NEW QUESTION # 153
......
Due to extremely high competition, passing the Certification Preparation for Service Cloud Consultant (CRT-261) exam is not easy; however, possible. You can use Dumps4PDF products to pass the CRT-261 exam on the first attempt. The Certification Preparation for Service Cloud Consultant (CRT-261) practice exam gives you confidence and helps you understand the criteria of the testing authority and pass the Certification Preparation for Service Cloud Consultant (CRT-261) exam on the first attempt. Dumps4PDF CRT-261 Questions have helped thousands of candidates to achieve their professional dreams.
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