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[General] C-C4H56-2411 Best Vce | C-C4H56-2411 Latest Test Experience

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【General】 C-C4H56-2411 Best Vce | C-C4H56-2411 Latest Test Experience

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SAP C-C4H56-2411 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Topic 2
  • Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Topic 3
  • Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.
Topic 4
  • Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 5
  • Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.
Topic 6
  • Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 7
  • Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q40-Q45):NEW QUESTION # 40
What functionality can you use to trigger an SAP S/4HANA transaction from the Agent Desktop? Note: There are 2 correct answers to this question.
  • A. Action
  • B. Mashup
  • C. Business flow
  • D. Custom entity
Answer: A,B
Explanation:
To trigger an SAP S/4HANA transaction from the Agent Desktop in SAP Service Cloud V2, Action can be configured to initiate specific transactions or processes in S/4HANA, such as creating a service order. Mashup is another functionality that allows embedding or linking to external S/4HANA transactions within the Agent Desktop interface. According to SAP documentation, "Actions and mashups enable seamless integration with SAP S/4HANA by triggering transactions directly from the Agent Desktop." Business flow (B) is not a standard term in Service Cloud V2 for this purpose. Custom entity (D) is used for data modeling, not triggering transactions.
Reference:
SAP Help Portal: Agent Desktop Integration with SAP S/4HANA
SAP Community: Mashup and Action Configuration

NEW QUESTION # 41
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.
  • A. Warranty
  • B. Registered product
  • C. Maintenance plan
  • D. Customer
Answer: A,B

NEW QUESTION # 42
What are the prerequisites for integrating external systems into the Agent Desktop? Note: There are 2 correct answers to this question.
  • A. SAP Cloud Integration
  • B. SAP Event Mesh
  • C. SAP Build Apps
  • D. SAP Business AI
Answer: A,B
Explanation:
To integrate external systems into the Agent Desktop in SAP Service Cloud V2, SAP Cloud Integration (part of SAP BTP) is required to facilitate data exchange and API connectivity between systems. Additionally, SAP Event Mesh is used for event-driven integrations, enabling real-time updates from external systems. According to SAP documentation, "SAP Cloud Integration and SAP Event Mesh are prerequisites for integrating external systems into the Agent Desktop to ensure seamless connectivity." SAP Build Apps (A) is for app development, not system integration. SAP Business AI (D) enhances functionality but is not a prerequisite for integration.
Reference:
SAP Help Portal: External System Integration in SAP Service Cloud V2
SAP Community: Integration with SAP BTP

NEW QUESTION # 43
Which of the following API types does SAP recommend to achieve clean core integrations? Note: There are 2 correct answers to this question.
  • A. RFC
  • B. OData
  • C. IDoc
  • D. SOAP
Answer: B,D
Explanation:
For clean core integrations, SAP recommends using modern, standards-based APIs like SOAP and OData. These API types ensure interoperability, scalability, and alignment with SAP's clean core strategy, which emphasizes minimal customizations and standardized integrations. According to SAP documentation, "SAP recommends using OData and SOAP APIs for clean core integrations to maintain system extensibility and future-proofing." RFC (A) and IDoc (B) are legacy integration methods that do not align with the clean core approach due to their complexity and lack of flexibility.
Reference:
SAP Help Portal: Clean Core Integration Strategy
SAP Community: API Integration in SAP Cloud Solutions

NEW QUESTION # 44
Which action should an administrator take to get a system bug fixed within SAP Service Cloud Version 2?
  • A. Send an e-mail to SAP Cloud Support
  • B. Create an incident
  • C. Implement the provided hotfix number
  • D. Report an issue via case
Answer: B

NEW QUESTION # 45
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