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[General] GCP-GCX Test Questions - GCP-GCX Labs

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【General】 GCP-GCX Test Questions - GCP-GCX Labs

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What's more, part of that Dumpexams GCP-GCX dumps now are free: https://drive.google.com/open?id=18QPgNHMKD2LWVeE6E3i0ZzKjXM0SooUS
The Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) certification is a valuable credential that every Genesys professional should earn it. The Genesys GCP-GCX certification exam offers a great opportunity for beginners and experienced professionals to demonstrate their expertise. With the Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) certification exam everyone can upgrade their skills and knowledge. There are other several benefits that the GCP-GCX Exam holders can achieve after the success of the Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) certification exam. However, you should keep in mind to pass the Genesys GCP-GCX certification exam is not an easy task. It is a challenging job.
We will continue to pursue our passion for better performance and human-centric technology of latest GCP-GCX quiz prep. And we guarantee you to pass the exam for we have confidence to make it with our technological strength. A good deal of researches has been made to figure out how to help different kinds of candidates to get the GCP-GCX certification. We have made classification to those faced with various difficulties, aiming at which we adopt corresponding methods to deal with. According to the statistics shown in the feedback chart, the general pass rate for Latest GCP-GCX Test Prep is 98%, which is far beyond that of others in this field. In recent years, our GCP-GCX exam guide has been well received and have reached 99% pass rate with all our dedication. As one of the most authoritative question bank in the world, our study materials make assurance for your passing the GCP-GCX exam.
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Genesys GCP-GCX certification exam is designed to be comprehensive and challenging, covering a wide range of topics related to Genesys Cloud CX. GCP-GCX exam tests the candidate's ability to configure and deploy Genesys Cloud CX, troubleshoot issues, and optimize performance. Genesys Cloud CX Certified Professional - Consolidated Exam certification program also covers advanced topics such as integration with third-party systems and security.
Genesys GCP-GCX Certification Exam is intended for professionals who are responsible for managing customer experience operations, including contact center managers, contact center supervisors, customer service managers, and other professionals who work in customer experience management. GCP-GCX exam covers a wide range of topics related to the Genesys Cloud CX platform, including configuration, integration, reporting, and analytics.
Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q84-Q89):NEW QUESTION # 84
Which protocol is used to transport digitized audio?
  • A. TLS
  • B. RTP over UDP
  • C. TCP
  • D. SIP over UDP
Answer: B

NEW QUESTION # 85
What is the distinguishing feature between queues and groups?
  • A. Unlike groups, queues allow for more complex scenarios like skill-based routing.
  • B. Queues can have agents as members, while groups cannot.
  • C. Queues can be used in Architect flows, while groups cannot.
  • D. Both queues and groups have the same ACD capabilities.
Answer: A
Explanation:
Explanation
Queues and groups are both used to organize users within Genesys Cloud CX, but they have different purposes and capabilities. Queues are used to route interactions to agents based on various criteria, such as skills, availability, utilization, etc. Queues can also be used in Architect flows to define routing logic and actions for different types of interactions. Groups are used to manage users and their permissions, such as roles, divisions, etc. Groups cannot be used for routing interactions or in Architect flows. References:
https://help.mypurecloud.com/articles/about-queues/ https://help.mypurecloud.com/articles/about-groups/

NEW QUESTION # 86
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)
  • A. You must collect general information such as building address, number of floors, location contact information, etc.
  • B. You must have Admin rights to Genesys Cloud CX.
  • C. You must have the basic profile data for all users at the new location.
  • D. You must have images of all the users located at the new location.
  • E. You must know the exact coordinates of the new building.
Answer: A,B
Explanation:
Collecting general information such as building address, number of floors, location contact information, etc and having Admin rights to Genesys Cloud CX are two prerequisites to perform the task of adding a new location to Genesys Cloud CX. A location is an entity that represents a physical site or building where users or devices are located in Genesys Cloud CX. A location can have various attributes configured to define its behavior and appearance, such as:
Building address
Number of floors
Location contact information
Emergency number
Time zone
Language
Currency
To add a new location to Genesys Cloud CX, a user needs to have Admin permission assigned to their role. Admin permission is a granular setting that controls access to administrative features and functions in Genesys Cloud CX. Admin permission is usually assigned to administrators or supervisors who need to manage various aspects of the organization's account. Reference: https://help.mypurecloud.com/articles/location-overview/ https://help.mypurecloud.com/articles/add-a-location/ https://help.mypurecloud.com/articles/about-permissions/ https://help.mypurecloud.com/articles/admin-permission/

NEW QUESTION # 87
Which dialing mode allows the agent to see customer information before dialing?
  • A. Progressive
  • B. Preview
  • C. Predictive
  • D. Power
Answer: B
Explanation:
In Genesys Cloud CX, the Preview dialing mode is specifically designed to allow agents to review customer information before initiating the call. This mode presents the agent with customer details and relevant context before the dialing process begins, enabling the agent to prepare for the interaction and tailor their approach based on the customer's history and needs. This preparation can lead to more personalized and effective customer engagements.

NEW QUESTION # 88
You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.
  • A. True
  • B. False
Answer: B
Explanation:
You cannot allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization is a false statement. You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization by using feedback email groups in Genesys Cloud CX Collaborate Content Management. Feedback email groups are groups of email addresses that receive feedback messages from users who view content items in Content Management. Content items are files or links that contain information or resources related to various topics or categories in Content Management. You can create feedback email groups and assign them to content items or categories based on your needs. Reference: https://help.mypurecloud.com/art ... anagement-overview/ https://help.mypurecloud.com/art ... edback-email-group/ https://help.mypurecloud.com/art ... t-item-or-category/

NEW QUESTION # 89
......
The software version is one of the three versions of our GCP-GCX exam prep. The software version has many functions which are different with other versions’. On the one hand, the software version of GCP-GCX test questions can simulate the real examination for all users. By actually simulating the test environment, you will have the opportunity to learn and correct self-shortcoming in study course. On the other hand, although you can just apply the software version in the windows operation system, the software version of GCP-GCX Exam Prep will not limit the number of your computer. If you use the software version, you can download the app more than one computer, but you can just apply the software version in the windows operation system. We believe the software version of our GCP-GCX test torrent will be very useful for you, we hope you can pass you exam and get your certificate successfully.
GCP-GCX Labs: https://www.dumpexams.com/GCP-GCX-real-answers.html
P.S. Free & New GCP-GCX dumps are available on Google Drive shared by Dumpexams: https://drive.google.com/open?id=18QPgNHMKD2LWVeE6E3i0ZzKjXM0SooUS
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