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[General] Salesforce Experience-Cloud-Consultant 100% Exam Coverage | Experience-Cloud-Con

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【General】 Salesforce Experience-Cloud-Consultant 100% Exam Coverage | Experience-Cloud-Con

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Salesforce Experience-Cloud-Consultant Certification Exam is designed for professionals who specialize in implementing and configuring Salesforce Experience Cloud solutions. Candidates who pass Experience-Cloud-Consultant exam demonstrate their expertise in designing and deploying customer and partner-facing solutions that enhance customer experience, drive business growth, and improve customer retention.
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Salesforce Certified Experience Cloud Consultant Sample Questions (Q130-Q135):NEW QUESTION # 130
DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam.
OR's Salesforce and Security teams did further analysis and identified the posts made by the spammers.
OR's Management teamhas decided to remove all the spammers' posts and comments from the Experience Cloud site.
What should the Experience Cloud consultant recommend to remove them?
  • A. Utilize the Insights reports by creating and using a custom action to remove all the spammers' posts and comments.
  • B. Submit a high-priority case with Salesforce Support to remove all of the spammers' posts and comments. The site will be under maintenance state until resolution.
  • C. Experience Cloud site managers, moderators, and admms work together to remove all the spammers' posts and comments manually.
  • D. Enable Experience Cloud Einstein features to remove all the spammers" posts and comments as a background action.
Answer: A
Explanation:
To remove all the spammers' posts and comments from the Experience Cloud site, DR should utilize the Insights reports by creating and using a custom action to remove them. Insights reports are reports that show the activity and engagement metrics on DR's site, such as page views, likes, comments, flags, and moderation actions. DR can use Insights reports to identify the spammers' posts and comments based on the flagging reasons or other criteria. DR can also create a custom action that allows DR to remove multiple posts or comments at once from the Insights reports.

NEW QUESTION # 131
What does a system administrator need to do when creating Experience Cloud users?
  • A. Click the "Log In to Site as User" button.
  • B. Add user to an account as a contact record.
  • C. Assign Partner Community Plus license to the user.
  • D. Add user to an account as a user record.
Answer: B
Explanation:
To create Experience Cloud users, you need to add them to an account as contact records. Then, you can enable them as Experience Cloud users and assign them a user license and profile.

NEW QUESTION # 132
Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?
  • A. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
  • B. Create a single digital experience for B2C customers, B2B customers, and employees.
  • C. Create a digital experience for B2C customers and B2B customers, and use the internal CRM app for employees.
  • D. Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.
Answer: D
Explanation:
UC should create two separate digital experiences for its different customer segments and employees. This will allow UC to provide different features, content, and branding for each experience, as well as control the access and visibility of records. For example, UC can create a customer service site for B2C customers and employees, where they can view and create cases, access knowledge articles, and chat with agents. UC can also create a partner portal for B2B customers and employees, where they can view and update billing information, access contracts, and work on low-severity B2C customer issues.

NEW QUESTION # 133
Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers
  • A. Create an FAQ Knowledge article.
  • B. Enable Chatter Questions to encourage peer-to-self-service
  • C. Create a public ''announcement only' group for moderators to address common questions.
  • D. Create an FAQ rich text component on the Home page.
  • E. Deploy a chatbox to address common questions.
Answer: A,B,E

NEW QUESTION # 134
How can records owned by Customer Community users be shared with internal users?
  • A. Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.
  • B. Create a Sharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.
  • C. Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.
  • D. Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.
Answer: C
Explanation:
The administrator should create a digital experience for agents and share the URL with employees. A digital experience is a branded online destination that allows you to connect with your customers, partners, or employees. By creating a digital experience for agents, the administrator can provide them with a portal where they can view Knowledge articles and chat live with a support agent. By sharing the URL with employees, the administrator can allow them to access the digital experience as well.

NEW QUESTION # 135
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