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[General] EXIN CITM PDF Questions - CITM Test Papers

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【General】 EXIN CITM PDF Questions - CITM Test Papers

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EXIN CITM Exam Syllabus Topics:
TopicDetails
Topic 1
  • Application Management: This section of the exam evaluates an Application Manager’s skills in overseeing the lifecycle of IT applications. It covers application development support, maintenance, upgrades, user support, and ensuring that applications meet functional and performance standards aligned with business needs.
Topic 2
  • IT Organization: This domain targets an IT Operations Manager and focuses on the design and management of IT organizational structures. It includes defining roles and responsibilities, establishing governance frameworks, managing resources effectively, and fostering collaboration to support IT service delivery and business needs.
Topic 3
  • Vendor Selection
  • Management: This section measures the expertise of a Vendor Manager and covers the process of selecting and managing third-party providers. It addresses evaluating vendor capabilities, negotiating contracts, monitoring performance, and maintaining productive relationships to ensure service quality and value.
Topic 4
  • Information Security Management: This section targets an Information Security Manager and focuses on protecting information assets from threats. It covers policy development, security controls implementation, incident response, data protection, and compliance with legal and regulatory requirements to maintain confidentiality, integrity, and availability.
Topic 5
  • Risk Management: This domain evaluates the capabilities of an IT Risk Manager and involves identifying, assessing, and mitigating IT-related risks. It addresses developing risk frameworks, compliance management, and proactive measures to safeguard IT assets and operations.
Topic 6
  • Business Continuity Management: This section measures the skills of a Business Continuity Manager and covers planning and implementing strategies to ensure IT availability and resilience during disruptions. It includes risk assessment, disaster recovery planning, backup procedures, and testing to minimize business impact.
Topic 7
  • Project Management: This domain is aimed at an IT Project Manager and encompasses planning, executing, and controlling IT projects. It includes managing scope, time, cost, quality, and risks, applying project methodologies, engaging stakeholders, and delivering projects that meet business requirements.
Topic 8
  • IT Strategy: This section of the exam measures the skills of an IT Strategy Manager and covers the development and alignment of IT strategy with business objectives. It emphasizes creating strategic plans to support organizational goals, understanding emerging technologies, and ensuring that IT investments contribute to competitive advantage and operational efficiency.

EXIN EPI Certified Information Technology Manager Sample Questions (Q12-Q17):NEW QUESTION # 12
Users (customers) are complaining about the quality of how problems are being solved. What is the most likely cause?
  • A. Errors in priority
  • B. Poor registration of problems
  • C. Wrong allocation of problems
  • D. Lack of budget to manage problems
Answer: B
Explanation:
InITIL's problem management process,poor registration of problems(A) is the most likely cause of low- quality problem resolution. Effective problem management requires accurate logging of incidents and problems, including detailed descriptions, to enable proper root cause analysis and resolution. If problems are poorly registered (e.g., incomplete or inaccurate data), it hinders diagnosis and resolution, leading to customer dissatisfaction.
* Wrong allocation of problems (B):Incorrect assignment to teams can delay resolution but is less fundamental than poor registration, which affects the entire process.
* Errors in priority (C):Incorrect prioritization may delay urgent issues, but poor registration impacts resolution quality more directly.
* Lack of budget (D):May limit resources, but the scenario points to process quality, not resource constraints.
Reference:EPI CITM study guide, under Service Management, likely references ITIL's problem management, emphasizing accurate problem logging. Check sections on ITIL problem management or service operation.

NEW QUESTION # 13
The new social media platform is multi-media supported and will generate a large volume of raw data. The marketing department has a need for advanced analysis of this data. Which data management technology applies best?
  • A. Big Data Analysis
  • B. Master Data Management (MDM)
  • C. Online Analytical Processing (OLAP)
  • D. Digital Asset Management (DAM)
Answer: A
Explanation:
The scenario describes a social media platform generating alarge volume of raw data(e.g., user interactions, multimedia content) and a need foradvanced analysisby the marketing department.Big Data Analysis(D) is the best technology, as it handles large, unstructured datasets and uses advanced techniques (e.g., machine learning, predictive analytics) to derive insights, such as user behavior or campaign effectiveness.
* Master Data Management (MDM) (A):Focuses on managing core business data (e.g., customer records) for consistency, not analyzing large raw datasets.
* Digital Asset Management (DAM) (B):Manages multimedia assets (e.g., images, videos) for storage and retrieval, not advanced analysis.
* Online Analytical Processing (OLAP) (C):Supports multidimensional analysis of structured data but is less suited for unstructured, large-scale social media data compared to big data tools.
Big Data Analysis aligns withIT strategyfor leveraging large datasets to drive business value, as per modern data management frameworks.
Reference:EPI CITM study guide, under IT Strategy, likely discusses data management technologies, emphasizing big data for advanced analytics. Refer to sections on data analytics or emerging technologies.

NEW QUESTION # 14
On behalf of senior management, the Human Resource management department instructs all unit managers to perform appraisal meetings using SMART conditions. Which method is expected to be followed?
  • A. Performance ranking method
  • B. Ranking
  • C. Graphic rating scales
  • D. Management By Objectives
Answer: D
Explanation:
SMART(Specific, Measurable, Achievable, Relevant, Time-bound) is a goal-setting framework commonly associated withManagement By Objectives (MBO). MBO involves setting clear, measurable objectives for employees, aligning individual performance with organizational goals. In appraisal meetings, using SMART conditions ensures that performance goals are clearly defined and trackable, which is a hallmark of MBO.
Graphic rating scales (B) involve rating employees on a scale for various traits, not necessarily tied to SMART goals. Ranking (C) and Performance ranking method (D) focus on comparing employees, which doesn't align with SMART's emphasis on individual, objective-based performance evaluation.
Reference:EPI CITM study guide, under IT Organization, likely discusses performance management and appraisal techniques, referencing MBO in the context of SMART goal-setting. Refer to sections on human resource management or organizational performance.

NEW QUESTION # 15
During the system (application) development project, the customer wants to know how software will be maintained to assure that future functional requirements are incorporated. What type of system maintenance is the customer looking for?
  • A. Preventive maintenance
  • B. Adaptive maintenance
  • C. Corrective maintenance
  • D. Perfective maintenance
Answer: D
Explanation:
The customer's focus on incorporatingfuture functional requirementsindicates a need forperfective maintenance(B). Inapplication management, perfective maintenance involves enhancing software to add new features or improve functionality to meet evolving business needs, such as adding new modules or capabilities.
* Preventive maintenance (A):Focuses on preventing issues by optimizing performance or addressing potential problems, not adding new features.
* Corrective maintenance (C):Involves fixing bugs or errors, not incorporating new functionality.
* Adaptive maintenance (D):Adapts software to environmental changes (e.g., new operating systems), not specifically for new functional requirements.
Perfective maintenance aligns with theSDLC's maintenance phase, ensuring the software evolves to support future business requirements.
Reference:EPI CITM study guide, under Application Management, likely covers software maintenance types in the SDLC, emphasizing perfective maintenance for enhancements. Refer to sections on application lifecycle or maintenance strategies.

NEW QUESTION # 16
Whilst creating the budget for the project, stakeholders demand that the project manager submits a budget proposal as accurate as possible, supported by a Work/Product Breakdown Structure (WBS/PBS). What is the preferred budget estimation?
  • A. Analogous estimate
  • B. Budget estimate
  • C. Rough Order of Magnitude (ROM)
  • D. Bottom-up estimate
Answer: D
Explanation:
For a budget proposal that must beas accurate as possibleand supported by aWork Breakdown Structure (WBS)orProduct Breakdown Structure (PBS), thebottom-up estimate(A) is preferred. This method involves estimating costs for each task or deliverable in the WBS/PBS, then aggregating them to calculate the total budget. According toPMBOK, bottom-up estimation leverages detailed data, ensuring high accuracy, especially when a WBS is available.
* Rough Order of Magnitude (ROM) (B):A high-level estimate with low accuracy (±50%), used early in projects, not suitable for detailed budgeting.
* Analogous estimate (C):Relies on historical data from similar projects, less accurate than bottom-up when detailed WBS data exists.
* Budget estimate (D):A general term, not a specific technique, and less precise than bottom-up.
Reference:EPI CITM study guide, under Project Management, likely references PMBOK's cost estimation techniques, emphasizing bottom-up for accurate budgeting. Refer to sections on project cost management or budgeting.

NEW QUESTION # 17
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