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Salesforce Certified-Business-Analyst Practice Tests, Exam Certified-Business-An

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Salesforce Certified-Business-Analyst Practice Tests, Exam Certified-Business-An

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Salesforce Certified Business Analyst Exam Sample Questions (Q238-Q243):NEW QUESTION # 238
Cloud Kicks Is conducting sprint planning for an Experience Cloud user portal project. The focus for this sprint Is on the minimum viable product.
Which requirement should the business analyst prioritize?
  • A. Items chat are user-friendly features
  • B. Items requested by the majority of users
  • C. Items that are crucial to the business
Answer: C
Explanation:
The minimum viable product (MVP) is the version of a product that has just enough features to satisfy early customers and provide feedback for future development. The MVP should focus on the items that are essential to the business value and goals, not on the items that are nice to have or preferred by some users. Therefore, the business analyst should prioritize the items that are crucial to the business over the items that are user-friendly features or requested by the majority of users. References:
Certification - Business Analyst - Trailhead, under "About the Exam"
Get Started with Salesforce Business Analyst Certification Prep, under "The Salesforce Business Analyst Certification" Cert Prep: Salesforce Business Analyst | Salesforce Trailhead, under "Get Started with Salesforce Business Analyst Certification Prep"

NEW QUESTION # 239
Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train)ng process. needs a business analyst to facilitate this transition.
Which of set if actions are the most effective business needs from stakeholders?
  • A. Use multiple forms of communication; build trust; show empathy; and get commitment for next
  • B. send surveys to collect feedback; observe end 'Users; whiteboard incoming requests; and store communication In a centralized location.
  • C. Mock up a design; build a prototype; demonstrate functionality to end users; and collect feedback for Changes.
Answer: A
Explanation:
Explanation
The set of actions that are the most effective for collaborating with key stakeholders are to use multiple forms of communication; build trust; show empathy; and get commitment for next steps. These actions help to establish and maintain positive and productive relationships with key stakeholders who have an interest or influence in the project outcome. Using multiple forms of communication helps to ensure clarity, consistency, and timeliness of information and feedback among stakeholders. Building trust helps to foster mutual respect, honesty, and reliability among stakeholders. Showing empathy helps to understand and acknowledge the needs, expectations, preferences, pain points, goals, etc. of stakeholders. Getting commitment for next steps helps to ensure alignment and engagement among stakeholders on the project goals, scope, roles, and responsibilities. References:
https://trailhead.salesforce.com ... n-prep/stakeholder-

NEW QUESTION # 240
A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process, the sales manager reaches out to the business analyst (BA) for recommendation.
What should the BA do next?
  • A. Export a weekly report of user activity.
  • B. Research third-party apps on the AppExchange.
  • C. Engage a developer to scope a custom solution.
Answer: B

NEW QUESTION # 241
At Cloud Kicks (CK), the marketing director's management style is results-driven. CK uses scrum methodology when developing improvements to its Salesforce org. The director requests urgent enhancements in the middle of a sprint that require changes by the development team, The director believes their needs are of the highest importance.
What should the business analyst do when disruptions to the project occur?
  • A. Ask the project manager for an additional resource to implement the new requests.
  • B. Focus on the agreed upon deliverables instead of the new requests to prevent overallocation of resources.
  • C. Interpret the requests as guidelines to be used when determining priorities for the upcoming release.
Answer: B

NEW QUESTION # 242
Universal Containers wants to build a simple activity capture process for leads. One of the objectives is to minimize technical debt and inherit new features of the Salesforce Platform in future releases.
What should the business analyst recommend to meet the requirements'
  • A. Standard object for activity capture, custom Lightning Web Component user interface
  • B. Standard object for activity capture, screen Flow user interface
  • C. Custom object for activity capture, custom Lightning web component user interface
Answer: A

NEW QUESTION # 243
......
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