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[Hardware] Quiz 2026 100-140: Cisco Certified Support Technician (CCST) IT Support–Professi

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【Hardware】 Quiz 2026 100-140: Cisco Certified Support Technician (CCST) IT Support–Professi

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Cisco 100-140 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.
Topic 2
  • Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 3
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.

Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q315-Q320):NEW QUESTION # 315
A user needs to monitor the disk usage and free space of their Linux server regularly. Which command should the IT support technician suggest for detailed disk usage statistics?
  • A. df -h
  • B. du -sh *
  • C. mount
  • D. top
Answer: A
Explanation:
Correct Answer. C. df -h The df -h command (disk free) provides concise information about each mounted filesystem, including total space, used space, free space, and mount points, all formatted in human-readable form (e.g., GB, MB).
Option A is incorrect because top primarily monitors CPU and memory usage, not disk space.
Option B is incorrect because du -sh * shows the disk usage of files and directories in the current directory, which is useful but not as comprehensive for checking all disk space on the server.
Option D is incorrect because mount displays mounted filesystems, not their disk usage statistics.

NEW QUESTION # 316
An IT support technician needs to escalate an issue regarding the scalability of an environment that supports seasonal high loads using both on-premises and cloud resources.
Which cloud model is most relevant?
  • A. Public Cloud
  • B. Hybrid Cloud
  • C. Private Cloud
  • D. Community Cloud
Answer: B
Explanation:
Correct Answer. C. Hybrid Cloud Hybrid cloud models integrate on-premises infrastructure with cloud- based services, allowing organizations to handle high loads by scaling cloud resources as needed, making it ideal for seasonal or fluctuating demands.
Option A is incorrect because public clouds alone do not imply integration with on-premises infrastructure.
Option B is incorrect because private clouds typically do not offer the same scalability and flexibility as hybrid environments in integrating with on-premises resources.
Option D is incorrect as community clouds are designed for organizations with shared concerns and are not specifically structured around scalability or high-load solutions.

NEW QUESTION # 317
If a malware infection is confirmed on a company server, what is the most appropriate next step to mitigate the threat?
  • A. Notify all employees about the malware infection
  • B. Isolate the server and begin a forensic analysis
  • C. Update the server's operating system
  • D. Shut down the server to prevent further usage
Answer: B
Explanation:
Correct Answer. B. Isolate the server and begin a forensic analysis Isolating the server prevents further network contamination or data compromise, and starting forensic analysis helps understand the malware's impact and origin, which is critical for preventing future incidents.
Option A is incorrect because simply shutting down the server might prevent immediate use but does not assist in understanding the threat.
Option C is incorrect because updating the operating system at this stage might interfere with forensic evidence and is not an immediate mitigation step.
Option D is incorrect because notifying employees is important but should follow initial containment and investigation to provide accurate information and guidance.

NEW QUESTION # 318
A technician is helping a user set up a workstation where the user wishes to charge multiple devices using Micro USB cables. The user complains that some devices are not charging. What advice should the technician provide to troubleshoot this problem effectively?
  • A. Use a single Micro USB cable to charge all devices simultaneously
  • B. Confirm that the devices support wireless charging as an alternative
  • C. Replace all Micro USB cables with USB-C cables for better compatibility
  • D. Check if the power source delivers adequate amperage for charging multiple devices
Answer: D
Explanation:
Correct Answer. B. Check if the power source delivers adequate amperage for charging multiple devices When multiple devices are charged from a single source using Micro USB cables, it is crucial to ensure that the power source can deliver adequate amperage to handle multiple devices. Insufficient power supply can result in some devices not charging properly.
Option A is incorrect because simply replacing Micro USB cables with USB-C cables does not address the issue if the devices specifically require Micro USB.
Option C is incorrect because it is not feasible to charge multiple devices simultaneously using a single Micro USB cable.
Option D is incorrect because the compatibility of devices with wireless charging does not solve the issue of charging with Micro USB cables.

NEW QUESTION # 319
During a network audit, a technician discovers that DNS queries are taking longer than expected, slowing down web browsing.
What should be the technician's first step to resolve this issue?
  • A. Configure the network to use a more reliable DNS server
  • B. Replace the network's routers and switches
  • C. Update all client machines to use IPv6
  • D. Increase the bandwidth of the internet connection
Answer: A
Explanation:
Correct Answer. B. Configure the network to use a more reliable DNS server If DNS queries are slow, using a faster or more reliable DNS server can significantly improve resolution times and, consequently, browsing speeds.
Option A is incorrect. While low bandwidth can affect overall internet speed, it does not specifically address slow DNS queries.
Option C is incorrect. Replacing network hardware is costly and should be considered only if the devices are proven to be the bottleneck.
Option D is incorrect. Transitioning to IPv6 offers many benefits but does not inherently solve slow DNS resolution issues.

NEW QUESTION # 320
......
Cisco 100-140 certification exams play a significant role to verify skills, experience, and knowledge in a specific technology. Enrollment in the Cisco Certified Support Technician (CCST) IT Support 100-140 is open to everyone. Participants in the Cisco Certified Support Technician (CCST) IT Support 100-140 come from all over the world and receive the credentials for the Cisco 100-140. They can quickly advance their careers in the fiercely competitive market and benefit from certification after earning the Cisco Certified Support Technician (CCST) IT Support 100-140 badge.
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