選擇ITIL-4-BRM最新考題 -跟ITIL 4 Specialist: Business Relationship Management考試難題說再見

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Peoplecert ITIL-4-BRM 考試大綱：

主題	簡介
主題 1	Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.
主題 2	Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.
主題 3	Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.
主題 4	Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.
主題 5	Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.

>> ITIL-4-BRM最新考題 <<

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最新的 Peoplecert ITIL ITIL-4-BRM 免費考試真題 (Q38-Q43):問題 #38
Which TWO statements about BRM and third-party services are CORRECT?
1. BRM does not focus on suppliers as they never interact directly with the organization's users
2. BRM ensures that, where appropriate, suppliers follow a service provider's BRM approach
3. BRM is not directly involved in and does not need to understand supplier services
4. BRM needs to understand dependencies on supplier services as they influence user experience

• A. 2 and 4
• B. 3 and 4
• C. 1 and 2
• D. 1 and 3
  

答案：A
解題說明：
Statement 2 is correct because BRM ensures that suppliers align with the organization's relationship management approach when interacting with consumers.
Statement 4 is correct because understanding supplier dependencies is vital for BRM to manage and influence the overall user experience.

問題 #39
Which input used to develop the business relationship management approach is an output of the workforce and talent management practice?

• A. Business relationship principles
• B. Organization's strategy
• C. Assessment of the organization's culture
• D. Service portfolio
  

答案：C
解題說明：
An assessment of the organization's culture is produced by the Workforce and Talent Management practice and serves as an input when developing the Business Relationship Management approach.

問題 #40
Which of the following describes a value stream?

• A. A model that defines the key aspects of a relationship journey for a set of business stakeholders
• B. An operating model which defines the main activities required to respond to demand and facilitate value realization
• C. Asset of organizational resources designed for performing work or accomplishing an objective
• D. A set of steps undertaken to create and deliver products and services
  

答案：D
解題說明：
A value stream is defined as the series of steps an organization undertakes to create and deliver products or services, transforming demand into value.

問題 #41
What is an output of the 'managing business relationship journeys' process?

• A. Updated relationship records
• B. A review of the organization's culture
• C. Business relationship principles and models
• D. BRM training and awareness material
  

答案：A
解題說明：
An output of managing business relationship journeys is updated relationship records, which capture the current status and outcomes of those journeys for ongoing management.

問題 #42
The service relationship between an internal service provider and the business involves many business stakeholders who may have different, interests and priorities.
Which TWO factors additionally increase the complexity of the service relationships and should be considered by the service provider?
1. Dependencies on partner and suppliers
2. Dependencies on other internal service providers
3. Dependencies on the service consumer
4. Dependencies on internal users

• A. 2 and 3
• B. 1 and 4
• C. 3 and 4
• D. 1 and 2
  

答案：D
解題說明：
Dependencies on partner and suppliers (1) and on other internal service providers (2) introduce additional complexity in coordinating and managing the end-to-end service relationship.

問題 #43
......
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