Open the auxiliary access

Firefly Open Source Community

   Login   |   Register   |
New_Topic
Firefly Open Source Community › Embedded Board › ROC-RK3328-CC› Free PDF Quiz Salesforce - AP-226 Useful Valid Exam ...
New Topic
Print Previous Topic Next Topic

[General] Free PDF Quiz Salesforce - AP-226 Useful Valid Exam Labs

elimoor652

140

Credits

0

Prestige

0

Contribution

registered members

Rank: 2

Credits
140

【General】 Free PDF Quiz Salesforce - AP-226 Useful Valid Exam Labs

Posted at yesterday 19:35      View：15 | Replies：0        Print      Only Author   [Copy Link] 1#
In order to meet the needs of all customers, our company employed a lot of leading experts and professors in the field. These experts and professors have designed our AP-226 exam questions with a high quality for our customers. We can promise that our AP-226 Study Guide will be suitable for all people, including students and workers and so on. You can use our AP-226 practice materials whichever level you are in right now.
Try our demo products and realize the key advantages coming through our AP-226 products. Our demo products are quite useful for sketching out the real competence of our actual products. You can estimate the real worth of our AP-226 products, once you go through our free trial products. Free demos experience pre determines what you are really purchasing and what benefits you can acquire through our AP-226 products.
AP-226 Exam Registration, Reliable AP-226 Exam GuideAfter years of operation, our platform has accumulated a wide network of relationships, so that we were able to learn about the changes in the exam at the first time. This is a benefit that students who have not purchased AP-226 exam guide can't get. The team of experts hired by Contact Center Accredited Professional study questions constantly updates and supplements the contents of study materials according to the latest syllabus and the latest industry research results. We also have dedicated staff to maintain AP-226 Exam Material every day, and you can be sure that compared to other test materials on the market, Contact Center Accredited Professional study questions are the most advanced. With AP-226 exam guide, there will not be a situation like other students that you need to re-purchase guidance materials once the syllabus has changed. AP-226 exam material not only helps you to save a lot of money, but also let you know the new exam trends earlier than others.
Salesforce Contact Center Accredited Professional Sample Questions (Q192-Q197):NEW QUESTION # 192
The company wants to assess brand loyalty and potential for referrals. Which KPI is most relevant?
  • A. Case Resolution Rate
  • B. Average Contact Handle Time (AHT)
  • C. Net Promoter Score (NPS)
  • D. Customer Satisfaction (CSAT) Score
Answer: C
Explanation:
The Net Promoter Score (NPS) is a critical KPI for assessing brand loyalty and the likelihood of customers to refer others to a business. NPS measures how likely customers are to recommend a company's product or service to others, serving as a strong indicator of customer loyalty and overall satisfaction with the company. Thus, "B. Net Promoter Score (NPS)" is the most relevant KPI for assessing brand loyalty and potential for referrals.
Reference: Salesforce Blog on Net Promoter Score

NEW QUESTION # 193
The post-release phase of the implementation plan emphasizes performance monitoring. Which metric is most relevant for evaluating Contact Center effectiveness?
  • A. User satisfaction surveys and agent feedback on the new system.
  • B. Resource utilization and infrastructure costs associated with running the Contact Center.
  • C. Number of features or functionalities implemented within the system.
  • D. System availability and uptime per customer expectations and service level agreements (SLAs).
Answer: D
Explanation:
In the post-release phase, monitoring system availability and uptime is crucial for evaluating the effectiveness of a Contact Center. This metric directly impacts user experience and operational continuity, aligning with customer expectations and contractual service level agreements (SLAs). Therefore, "C. System availability and uptime per customer expectations and service level agreements (SLAs)" is the most relevant metric for assessing the performance of the Contact Center post-release.
Reference: Salesforce Service Level Agreements

NEW QUESTION # 194
Your customer seeks continuous improvement for their Contact Center program. How can future functionality support this?
  • A. Implement Einstein Analytics for advanced data analysis, predictive insights, and proactive problem-solving.
  • B. Gather agent feedback through surveys and workshops to understand pain points and suggest improvements.
  • C. Utilize pre-built Salesforce reports and dashboards to track key metrics and identify areas for improvement.
  • D. All of the above, combining data-driven insights with customer and agent feedback for continuous optimization.
Answer: D
Explanation:
Continuous improvement in a Contact Center can be supported by leveraging a combination of Salesforce's pre-built reports and dashboards for tracking key metrics, utilizing Einstein Analytics for deeper insights and predictive capabilities, and gathering direct feedback from agents. This comprehensive approach allows organizations to identify areas for improvement based on quantitative data and qualitative feedback, facilitating proactive problem-solving and ensuring ongoing optimization of contact center operations.

NEW QUESTION # 195
The company aims to reduce operational costs. Which KPI is most relevant to track their progress?
  • A. Agent Resolution Rate
  • B. Employee Turnover Rate
  • C. Customer Acquisition Cost (CAC)
  • D. Average Cost per Case (CPAC)
Answer: D
Explanation:
The Average Cost per Case (CPAC) is the most relevant KPI for tracking progress in reducing operational costs within a contact center. This metric provides a clear measurement of the cost associated with resolving each customer case, taking into account all resources utilized in the process. Monitoring and optimizing CPAC can help a company identify areas where efficiencies can be improved, thus directly contributing to the reduction of operational costs.

NEW QUESTION # 196
Your self-service goals include improving user adoption and engagement. Which metric best reflects this objective?
  • A. All of the above, providing a holistic view of self-service adoption, effectiveness, and user satisfaction.
  • B. Customer satisfaction ratings and feedback on the self-service experience.
  • C. Percentage of cases deflected through self-service channels and resolved without agent intervention.
  • D. Number of self-service articles viewed or downloaded by customers.
Answer: A
Explanation:
To evaluate the success of self-service initiatives in terms of user adoption and engagement, a holistic view of various metrics is essential. Monitoring the number of articles viewed or downloaded gives an indication of user engagement with content. The percentage of cases deflected through self-service channels highlights the effectiveness in resolving issues without live agent support. Customer satisfaction ratings provide direct feedback on the user experience. Thus, "D. All of the above, providing a holistic view of self-service adoption, effectiveness, and user satisfaction" is the most informative measure of success in self-service goals.
Reference: Salesforce Service Cloud Metrics

NEW QUESTION # 197
......
Two Salesforce AP-226 practice tests of TestPDF (desktop and web-based) create an actual test scenario and give you a AP-226 real exam feeling. These AP-226 Practice Tests also help you gauge your Salesforce Certification Exams preparation and identify areas where improvements are necessary.
AP-226 Exam Registration: https://www.testpdf.com/AP-226-exam-braindumps.html
The AP-226 Exam Registration - Contact Center Accredited Professional can be used instantly after buying it from us, We have three versions of Salesforce AP-226 guide materials available on our test platform, including PDF, Software and APP online, The Salesforce AP-226 practice exam software also has a feature to track all of the scores you earned this whole time, AP-226 Still, if you cannot find your preferred Salesforce certification/exam information, kindly use the "Search" field provided at the top of the page.
Americans Policy Priorities Highly Polarized Pew Research s As Economic Concerns AP-226 Recede, Environmental Protection Rises on the Public's Policy Agenda covers a recent survey asking Americans about their policy priorities.
Hot Valid AP-226 Exam Labs | Latest Salesforce AP-226: Contact Center Accredited Professional 100% PassOne is panic that affects the entire market, created Reliable AP-226 Exam Guide by national or global events, The Contact Center Accredited Professional can be used instantly after buying it from us, We have three versions of Salesforce AP-226 Guide materials available on our test platform, including PDF, Software and APP online.
The Salesforce AP-226 practice exam software also has a feature to track all of the scores you earned this whole time, AP-226 Still,if you cannot find your preferred Salesforce certification/exam Valid AP-226 Exam Labs information, kindly use the "Search" field provided at the top of the page.
Firstly, there is a special customer service Exam Sample AP-226 Questions center built to serve our Contact Center Accredited Professional test questions users at any aspects and at any time.
https://www.prepawayete.com
Reply

Use props Report

Return to List
High mode
B Color Image Link Quote Code Smilies
You need to log in before you can reply Login | Register

This forum Credits Rules

  •  

Service Hotline : (+86)18688117175
Contact us
E-mail : global@t-firefly.com
Copyright © 2014-2022, FIREFLY TECHNOLOGY CO.,LTD. All Rightts Reserved. 粤ICP备14022046号-2
Quick Reply Back to top Back to list