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[General] Marvelous AP-209 Exam Materials Show You the Amazing Guide Quiz - CramPDF

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【General】 Marvelous AP-209 Exam Materials Show You the Amazing Guide Quiz - CramPDF

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Salesforce AP-209 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Mobile: This domain covers offline functionality in the Field Service Mobile app, mobile customization and extension options, technician management capabilities, and communication features between dispatchers, technicians, and customers.
Topic 2
  • Assets: This domain examines asset architecture including hierarchies and relationships, and strategies for tracking and managing customer assets throughout their lifecycle.
Topic 3
  • Foundation: This domain addresses modeling complex work structures like work orders, constructing maintenance plans for recurring service, and customizing the dispatcher console to improve operational efficiency.
Topic 4
  • Optimization: This domain covers using service objectives for automated scheduling, global optimization engine capabilities, troubleshooting optimization issues, and strategies to improve scheduling quality and efficiency.
Topic 5
  • Resource Management: This domain focuses on managing resource availability, Service Territory Management capabilities, handling different resource types, and implementing optimal scheduling strategies for field service personnel.

Salesforce AP-209 Pass4sure Dumps Pdf - Trustworthy AP-209 Testking Exam Questions and Marvelous Advanced Field Service Accredited Professional Exam FeesThere are various individuals who have never shown up for the Advanced Field Service Accredited Professional certification test as of now. They know close to nothing about the Advanced Field Service Accredited Professional exam model and how to attempt the requests. Salesforce AP-209 Dumps give an unequivocal thought of the last preliminary of the year model and how a promising rookie ought to attempt the solicitation paper to score well.
Salesforce Advanced Field Service Accredited Professional Sample Questions (Q28-Q33):NEW QUESTION # 28
Out of the below options, which three questions should a consultant typically ask during the first day of an initial implementation?
  • A. Which Dynamic Gantt features should be incorporated into the use cases?
  • B. What are the different types of services provided to customers? What are the skills required and the estimated duration?
  • C. What needs to be synced with Salesforce? What integration is needed with external apps?
  • D. What Service Objectives and what should their corresponding weights be within the different Scheduling Policies?
  • E. How are the different business units set up? Geographical/ functional/ both?
Answer: B,C,E
Explanation:
During the "Day 1" or Scoping phase of an implementation, the goal is to define the high-level architecture and business model.
* A is correctefiningIntegrationpoints (ERP, HR, Inventory) is a foundational requirement that dictates the project scope and data strategy.
* D is correctefining theWork(Work Types, Skills, Durations) is the core of the Field Service data model. You cannot configure the system without knowing what services are being performed.
* E is correctefining theTerritory Structure(Business Units) sets up the security model, sharing settings, and resource organization.
* Options B and Care incorrect for thefirst daybecause they are detailed configuration specifics (Refinement). You cannot define "Service Objective Weights" or "Gantt Features" until you understand the basic business goals, services, and territories.

NEW QUESTION # 29
A customer needs to cancel all appointments within a specific area due to climate changes that boosted a bushfire.
How should a consultant recommend implementing this requirement?
  • A. Create a report for the appointments that are located in this area and use a data import tool to change the appointment's status to 'Canceled'
  • B. Create a custom list view for the appointments that should be cancelled, select the appointments and use the 'Unschedule' action
  • C. Change the priority for the appointments to a low priority and run 'In-Day Optimization'
  • D. Draw a polygon on the map for the bushfire area and use the bulk action to 'Unschedule' the appointments
Answer: D
Explanation:
The Dispatcher Console Map is the most efficient tool for geographic mass actions.
* Option A is correct.Salesforce Field Service allows dispatchers to draw customMap Polygonsdirectly on the Gantt map. Once a polygon is drawn around the affected bushfire area, the dispatcher can right- click the polygon (or use the actions menu) to performMass Actionson all Service Appointments contained within that shape. "Unschedule," "Cancel," or "Flag" are standard bulk actions available in this context.
* Option B (Reports/Data Loader) is too slow for an emergency response.
* Option C (Optimization) would just move the appointments to later times, not cancel/unschedule them.
* Option D (List View) is difficult because defining a "bushfire area" using text filters (City, Zip) is often inaccurate compared to drawing the precise boundary on a map.

NEW QUESTION # 30
Green Energy Solutions would like to track their vehicles' availability, so that once a Work Order is created, both a Service Resource and a vehicle need to be assigned to the work, to ensure that the resource will use an available vehicle for the job.
How would a consultant recommend implementing this requirement?
  • A. Set the vehicle as a Service Resource, create a Work Order and two Service Appointments, one for the mobile worker and one for the vehicle, use 'Complex Work' with a dependency of type 'Same Start'
  • B. Set the vehicle as a Service Resource, create a Work Order and two Service Appointments, one for the mobile worker and one for the vehicle, use 'Complex Work' with a dependency of type 'Immediately Follow'
  • C. Set the vehicle as a 'Required Product'. Once the Work Order is created it will inherit the 'Required Product' and notify the resource that this vehicle needs to be used for the job
  • D. Set the vehicle as a 'Required Product'. Once a resource is assigned to the work a 'vehicle' product will be consumed via the Field Service mobile App to indicate that this vehicle is being used
Answer: A
Explanation:
The requirement is to schedule two distinct resources (a Human and a Vehicle) for the same job at the same time.
* Option C is correct.
* Vehicle as Service Resource:You must model the vehicle as a Service Resource (Type: Asset) to track its availability on the Gantt and prevent double-booking.
* Complex Work (Same Start):To ensure the vehicle and the technician are booked together, you use Complex Work dependencies. "Same Start" ensures that the vehicle appointment and the technician appointment are scheduled to begin simultaneously.
* Options A and Dare incorrect becauseProductsare not scheduled. Consuming a product does not check if the vehicle is available at that specific time, potentially leading to double-booking the van.
* Option Bis incorrect because "Immediately Follow" implies a sequence (Technician finishes -> Vehicle starts), which is not how a shared ride/equipment scenario works.

NEW QUESTION # 31
What two actions should a consultant recommend to ensure that junior employees are prioritized when installations are scheduled?
  • A. Update the 'Skill Level' Service Objective to 'Least Qualified'
  • B. Increase the resource's priority on the junior Service Resource records, and increase the 'Resource Priority' Service Objective weighting
  • C. Increase the installation 'Skill Level' for the senior resources, and increase the 'Skill Level Service Objective' weighting
  • D. Assign a 'Preferred Resource' to a junior service resource when a customer has an installation job
  • E. Leverage a 'Match Boolean' Work Rule to match on a custom field 'Is Junior'
Answer: A,B
Explanation:
To prioritize junior resources without creating rigid "hard constraints" (which might prevent scheduling altogether if no junior is available), you should use Service Objectives (Soft Constraints).
* Option C is correct (Resource Priority):By assigning a higher priority value to Junior Service Resource records and adding the "Resource Priority" objective to the scheduling policy, the optimization engine calculates a higher score for these resources. This acts as a general "preference" to use them whenever possible.
* Option E is correct (Least Qualified):The "Skill Level" Service Objective has a setting called "refer Least Qualified." When enabled, the engine prefers the resource who has thelowestskill level that still meets the job requirement. For example, if a job requires Skill Level 50, and you have a Senior (Level
90) and a Junior (Level 55), the engine will pick the Junior. This is a best practice to prevent "over- qualified" resources (Seniors) from being booked on routine jobs, keeping them free for complex tasks.

NEW QUESTION # 32
A customer doesn't want contractors to be considered in optimization runs.
How can a consultant implement this requirement?
  • A. Create 'Match Boolean' Work Rule and include it in the Scheduling Policy
  • B. Create 'Match Field' Work Rule and include it in the Scheduling Policy
  • C. Create 'Count Rule' Work Rule and include it in the Scheduling Policy
  • D. Create 'Extended Match' Work Rule and include it in the Scheduling Policy
Answer: A
Explanation:
To exclude a specific subset of resources from being scheduled by the optimization engine, you use a Hard Constraint Work Rule.
* Option D is correct.TheMatch BooleanWork Rule is designed to filter resources based on a checkbox (Boolean) field.
* You would create a custom checkbox on the Service Resource object (e.g., Is_Contractor__c).
* You configure the Match Boolean rule in the Scheduling Policy to enforce that Is_Contractor__c must be False.
* When optimization runs, any resource where Is_Contractor__c = True fails the rule and is completely ignored/excluded from the schedule calculation.
* Option A (Count Rule) limits volume, it doesn't exclude.
* Options B and C (Match Field/Extended Match) match properties between theJoband theResource(e.g., Skill or Location matching), which is not the same as a blanket exclusion of a resource type.

NEW QUESTION # 33
......
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