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Pass4sure 820-605 Dumps Pdf & 820-605 Latest Test Simulations

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Pass4sure 820-605 Dumps Pdf & 820-605 Latest Test Simulations

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Cisco Customer Success Manager Sample Questions (Q47-Q52):NEW QUESTION # 47
How should a Customer Success Manager resolve a customer's skill gap for a new product?
  • A. Deliver skills required by role with associated training for the product
  • B. Create a blog post to publish on the company's engineering community website
  • C. Allow the customer time to initiate action to address skill gaps on their terms
  • D. Email a technical material link to customer stakeholders
Answer: A
Explanation:
To resolve a customer's skill gap for a new product, a CSM should deliver the skills required by role with associated training for the product. This approach ensures that the customer's team is equipped with the necessary knowledge and skills to effectively use the new product, leading to better adoption and utilization2.

NEW QUESTION # 48
You notice a decline over time in your customer's usage of your product.
Which action do you consider?
  • A. Show the customer a comparison of the solution versus the competition
  • B. Carefully tell the customer to get more people to use your product
  • C. Tell the customer a new solution will soon be available
  • D. Re-assess the customer's business process and outline the capability of the solution
Answer: D

NEW QUESTION # 49
The customer wants to reduce their exposure to security events. Which business outcome is critical to the company's success?
  • A. risk management
  • B. market growth
  • C. sustainability
  • D. cost efficiency
Answer: A
Explanation:
Risk management is critical to reducing exposure to security events. It involves identifying, assessing, and controlling threats to an organization's capital and earnings. Effective risk management ensures that the company can navigate security challenges successfully. References: Cisco Customer Success Manager documentation1.

NEW QUESTION # 50
The customer wants to increase their market share and protect brands reputation.
Which two business outcomes are critical to the company's success? (Choose two.)
  • A. sustainability
  • B. risk management
  • C. credibility
  • D. cost efficiency
  • E. business growth
Answer: C,E

NEW QUESTION # 51
Which sources should be used to uncover customer barriers?
  • A. intuition, observation, data
  • B. observation, conversation, data
  • C. conservation, data, health score
  • D. data, health score, intuition
Answer: B
Explanation:
To uncover customer barriers, it is essential to use a combination of observation, conversation, and data. Observation allows for understanding customer behavior in context, conversation provides direct feedback and insights from customers, and data offers quantitative evidence of customer interactions and experiences

NEW QUESTION # 52
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