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AI-201 Valid Exam Bootcamp & AI-201 Latest Dumps

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AI-201 Valid Exam Bootcamp & AI-201 Latest Dumps

Posted at yesterday 23:13      View：20 | Replies：0        Print      Only Author   [Copy Link] 1#
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Salesforce Certified Agentforce Specialist Sample Questions (Q275-Q280):NEW QUESTION # 275
Universal Containers (UC) is implementing generative AI and wants to leverage a prompt template to provide responses to customers that gives personalized product recommendations to website visitors based on their browsing history. Which initial step should UC take to ensure the chatbot can deliver accurate recommendations'
  • A. Write a response scrip for the chatbot.
  • B. Design universal product recommendations.
  • C. Collect and analyze browsing data.
Answer: C
Explanation:
To enable personalized product recommendations using generative AI, the foundational step for Universal Containers (UC) is collecting and analyzing browsing data (Option C). Personalized recommendations depend on understanding user behavior, which requires structured data about their browsing history. Without this data, the AI model lacks the context needed to generate relevant suggestions.
Data Collection: UC must first aggregate browsing data (e.g., pages visited, products viewed, session duration) to build a dataset that reflects user preferences.
Data Analysis: Analyzing this data identifies patterns (e.g., frequently viewed categories) that inform how prompts should be structured to retrieve relevant recommendations.
Grounding in Data: Salesforce's Prompt Templates rely on grounding data to generate accurate outputs. Without analyzing browsing data, the prompt template cannot reference meaningful insights for personalization.

NEW QUESTION # 276
What does it mean when a prompt template version is described as immutable?
  • A. Prompt template version is activated; no further changes can be saved to that version.
  • B. Every modification on a template will be saved as a new version automatically.
  • C. Only the latest version of a template can be activated.
Answer: A
Explanation:
When a prompt template version is immutable, it means that once the version is activated, it cannot be edited or modified. This ensures consistency in production environments where changes could disrupt workflows.

NEW QUESTION # 277
Universal Containers (UC) is rolling out an AI-powered support assistant to help customer service agents quickly retrieve relevant troubleshooting steps and policy guidelines. The assistant relies on a search index in Data Cloud that contains product manuals, policy documents, and past case resolutions. During testing, UC notices that agents are receiving too many irrelevant results from older product versions that no longer apply. How should UC address this issue?
  • A. Modify the search index to only store documents from the last year and remove older records.
  • B. Create a custom retriever in Einstein Studio, and apply filters for publication date and product line.
  • C. Use the default retriever, as it already searches the entire search index and provides broad coverage.
Answer: C
Explanation:
UC's support assistant uses a Data Cloud search index for grounding, but irrelevant results from outdated product versions are an issue.

NEW QUESTION # 278
Universal Containers (UC) implements a custom retriever to improve the accuracy of AI- generated responses. UC notices that the retriever is returning too many irrelevant results, making the responses less useful. What should UC do to ensure only relevant data is retrieved?
  • A. Change the search index to a different data model object (DMO).
  • B. Define filters to narrow the search results based on specific conditions.
  • C. Increase the maximum number of results returned to capture a broader dataset.
Answer: B
Explanation:
In Salesforce Agentforce, a custom retriever is used to fetch relevant data (e.g., from Data Cloud's vector database or Salesforce records) to ground AI responses. UC's issue is that their retriever returns too many irrelevant results, reducing response accuracy. The best solution is to define filters (Option A) to refine the retriever's search criteria. Filters allow UC to specify conditions (e.g., "only retrieve documents from the `Policy' category" or "records created after a certain date") that narrow the dataset, ensuring the retriever returns only relevant results. This directly improves the precision of AI-generated responses by excluding extraneous data, addressing UC's problem effectively.

NEW QUESTION # 279
Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases. UC is considering implementing Agent and extending Service Cloud to mobile users. When would Agent implementation be most advantageous?
  • A. When the goal is to streamline customer support processes and improve response times
  • B. When the focus is on optimizing marketing campaigns and strategies
  • C. When the main objective is to enhance data security and compliance measures
Answer: A
Explanation:
Agent implementation would be most advantageous in Salesforce Service Cloud when the goal is to streamline customer support processes and improve response times. Agent can assist agents by providing real-time suggestions, automating repetitive tasks, and generating contextual responses, thus enhancing service efficiency.

NEW QUESTION # 280
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