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[Hardware] Test Service-Cloud-Consultant Study Guide | Valid Service-Cloud-Consultant Exam

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【Hardware】 Test Service-Cloud-Consultant Study Guide | Valid Service-Cloud-Consultant Exam

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Salesforce Service-Cloud-Consultant exam consists of 60 multiple-choice questions that need to be completed within 105 minutes. Service-Cloud-Consultant exam covers a wide range of topics including service cloud implementation, service cloud data model, case management, knowledge management, service console, and service analytics. Service-Cloud-Consultant exam also tests your ability to understand and interpret customer requirements, design and implement customer solutions, and manage customer relationships.
To earn the Salesforce Service-Cloud-Consultant Certification, candidates must pass a 60-question multiple-choice exam that tests their knowledge of the Salesforce Service Cloud platform. Service-Cloud-Consultant exam covers topics such as case management, knowledge management, service console customization, integration with third-party systems, and analytics. Candidates are also required to have practical experience in implementing and managing customer service solutions using the Salesforce platform. Salesforce Certified Service cloud consultant certification is valid for two years, and candidates must maintain their certification by completing maintenance modules and passing a maintenance exam every two years. Achieving the Salesforce Service-Cloud-Consultant Certification is a valuable asset for professionals who want to advance their careers in the Salesforce ecosystem and demonstrate their expertise in implementing customer service solutions on the Salesforce platform.
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Salesforce Service-Cloud-Consultant Certification Exam is suitable for professionals who work as Service Cloud consultants, Service Cloud administrators, Service Cloud developers, or any other role that involves working with Service Cloud solutions. Salesforce Certified Service cloud consultant certification is also ideal for those who want to enhance their skills and knowledge in Service Cloud and customer service processes.
Salesforce Certified Service cloud consultant Sample Questions (Q278-Q283):NEW QUESTION # 278
Which three are characteristics of Visual Workflow? Choose 3 answers
  • A. Apex code must be used to pass data to legacy systems.
  • B. Elements can be used to pass data to legacy systems.
  • C. Only one version of a flow can be activated at a time.
  • D. Apex code must be used to update fields in the database.
  • E. Elements can be used to update fields in the database.
Answer: B,C,E
Explanation:
Explanation
Visual Workflow is a tool that allows you to create flows that automate business processes in Salesforce.
Flows consist of elements that define the logic, data manipulation, and user interface of the flow. Elements can be used to pass data to legacy systems using outbound messages or Apex actions, update fields in the database using record elements, and perform other tasks. Only one version of a flow can be activated at a time, meaning that only one version can run when triggered by users or processes. Verified References: [Salesforce Help:
Visual Workflow]

NEW QUESTION # 279
Universal Containers (UC) wants to deploy Service Cloud to 100 contact centers located across North America, Europe, and Asia. UC wants standardized reporting across worldwide contact centers' key performance indicators (KPIs).
Which approach should a consultant recommend in this scenario?
  • A. Assign a global team of experienced analysts to create a standard report template.
  • B. Request that the VP of worldwide support design a standard report template to provide a clear vision,
  • C. Ask leadership, management, and agents in all regions to vote on the standard report template.
Answer: A
Explanation:
For Universal Containers to achieve standardized reporting across its worldwide contact centers, assembling a global team of experienced analysts to develop a standard report template is recommended. This approach ensures that the template reflects a comprehensive understanding of global KPIs, facilitating consistent performance measurement and comparison across all regions.

NEW QUESTION # 280
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following
month. How would the administrator ensure the article is available on the first of the month?
  • A. Send an email reminder to update the article status to Published on the start date.
  • B. Create a task related to the article with a reminder set for the article start date.
  • C. Set the article publish date to automatically display the article on the start datE.
  • D. Create a workflow rule to update the article status to Published on the article start date.
Answer: C

NEW QUESTION # 281
Cloud Kicks' development team must manage multiple projects that compete for limited resources. The team needs to change directions often and start urgent work quickly.
Which step should a consultant recommend completing before beginning the build phase?
  • A. Enablement
  • B. Design
  • C. Test
Answer: B
Explanation:
Before beginning the build phase, especially in a dynamic environment with multiple projects and limited resources, it's crucial to complete the Design step. This involves defining the architecture, user experience, and functional requirements, ensuring that the development team has a clear blueprint to follow, which can adapt to changes and prioritize urgent work efficiently.

NEW QUESTION # 282
How is the hash mark (e.g., #salesforce) used in chatter?
  • A. Indicates the name of a group in which to place the Chatter message
  • B. Links the Chatter message to Twitter
  • C. Indicates a clickable URL hyperlink
  • D. Ties the Chatter message to a topic
Answer: D

NEW QUESTION # 283
......
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