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Free PDF Quiz ITIL - ITIL4-DPI Pass-Sure Reliable Test Pattern
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2026 Latest DumpsActual ITIL4-DPI PDF Dumps and ITIL4-DPI Exam Engine Free Share: https://drive.google.com/open?id=1ute5PCJ4dCwmBFtl-02FDj-TqLfFKoTC
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ITIL ITIL4-DPI Exam Syllabus Topics:| Topic | Details | | Topic 1 | - Service Performance Metrics: This section of the exam measures skills of IT Service Managers and emphasizes the use of Key Performance Indicators. It highlights how to select, define, and apply metrics to evaluate the efficiency and effectiveness of IT services and processes.
| | Topic 2 | - Value Stream Mapping: This section of the exam measures skills of Compliance Officers and covers the use of value stream mapping. It shows how identifying process inefficiencies and improving workflows can optimize the overall delivery of value.
| | Topic 3 | - Continual Improvement: This section of the exam measures skills of Compliance Officers and explores the principles of continual improvement. It encourages the use of data, feedback, and structured practices to enhance services and adapt processes over time.
| | Topic 4 | - Key Concepts: This section of the exam measures skills of IT Service Managers and covers the essential ideas of ITIL 4 Direct, Plan, and Improve. It introduces the importance of creating value by balancing outcomes, costs, and risks within IT service management.
| | Topic 5 | - Risk Management: This section of the exam measures skills of IT Service Managers and provides an understanding of risk management in IT services. It focuses on helping organizations anticipate, minimize, and respond effectively to potential disruptions or losses.
| | Topic 6 | - Communication and Collaboration: This section of the exam measures skills of IT Service Managers and focuses on improving communication and collaboration across departments and stakeholders. It highlights how better interaction supports the successful delivery of IT services.
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Dumps ITIL4-DPI Free - ITIL4-DPI Braindump FreePracticing for an ITIL 4 Strategist: Direct, Plan and Improve (DPI) (ITIL4-DPI) exam is one of the best ways to ensure success. It helps students become familiar with the format of the actual ITIL4-DPI practice test. It also helps to identify areas where more focus and attention are needed. Furthermore, it can help reduce the anxiety and stress associated with taking an ITIL 4 Strategist: Direct, Plan and Improve (DPI) (ITIL4-DPI) exam as it allows students to gain confidence in their knowledge and skills.
ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions (Q22-Q27):NEW QUESTION # 22
A company has a new, global line of business that has changed how the IT department supports the systems.
Recognizing the need for two-way communication for the required changes, IT managers need better ways of obtaining feedback.
Which describes the BEST approach for establishing effective feedback channels?
- A. Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback
- B. Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff
- C. Publish a printed weekly newsletter that clearly and consistently communicates change
- D. Establish office hours where staff are encouraged to visit without appointments and discuss their concerns
Answer: A
Explanation:
DPI emphasizesusing existing, familiar, and effective communication channelsto encourage staff feedback and engagement. By leveraging collaboration tools that teams already use (Option A), managers minimize resistance and maximize participation. Option B is localized and limited in scale. Option C delays feedback until a project is implemented. Option D is one-way communication, not interactive.
(Reference: ITIL 4 Strategist DPI, section on "OCM - communication and feedback channels")
NEW QUESTION # 23
Which BEST describes the relationship between planning and risk?
- A. Risk management is the exclusive domain of dedicated risk managers
- B. Planning is a high-level function, risk management is a tactical activity
- C. Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed
- D. Planning should always consider risks and how to mitigate them
Answer: D
Explanation:
In DPI,planning and risk management are inseparable. Every plan should consider uncertainties and include mitigation strategies. Option B captures this integration directly. Option A is misleading: both planning and risk management happen at all levels. Option C partially reflects the relationship but is incomplete. Option D contradicts DPI guidance:risk management is an organizational responsibility, not just for specialists.
(Reference: ITIL 4 Strategist DPI, section on "Integration of planning and risk management")
NEW QUESTION # 24
A company is starting a digital transformation effort that will require significant changes in how IT operates.
The CIO hired consultants to assess the IT department, and they identified a number of improvements that would increase customer value.
Which approach would BEST prioritize improvement outcomes?
- A. Prioritize outcomes that can be achieved with the least effort, which will help create momentum for future improvements
- B. Prioritize outcomes that move the organization closer to its vision, which will maximize value for all stakeholders
- C. Prioritize outcomes that impact staff the least, which will help staff develop confidence in making improvements
- D. Prioritize outcomes that reduce waste the most, which will ensure efficient use of the organization's resources
Answer: B
Explanation:
DPI emphasizes that improvements should be prioritized based onstrategic alignment with the organizational vision. This ensures that the most valuable outcomes are delivered first, maximizing stakeholder benefit. While "quick wins" (A), minimizing staff disruption (B), and waste reduction (D) are important considerations, they are secondary tomoving closer to the strategic vision.
(Reference: ITIL 4 Strategist DPI, section on "Prioritizing improvements - alignment with vision and strategy")
NEW QUESTION # 25
In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?
- A. Engage with stakeholders to ensure that as much detail as possible is included in the policy
- B. Ensure that all teams involved in incident resolution collaborate in the development of the policy
- C. Ensure that any identified exceptions are excluded from the policy to improve clarity
- D. Implement the policy for service desk staff before informing other affected support teams
Answer: B
Explanation:
DPI emphasizes thatpolicies must be co-created and supported across all stakeholdersto be effective. By ensuring all teams involved in incident resolution collaborate in developing the policy, the organization promotesbuy-in, shared ownership, and alignment. Excluding exceptions (A) may cause operational issues, C undermines collaboration, and D risks overcomplication.Collaborative designis a principle of both OCM and DPI governance.
(Reference: ITIL 4 Strategist DPI, section on "Policy creation - stakeholder involvement and collaboration")
NEW QUESTION # 26
An organization has IT divisions distributed globally. As the organization has grown, it has become difficult to align the activities of the IT divisions with the organization's objectives.
How can the organization ensure that all IT activities are aligned with the organization's objectives?
- A. Collect feedback from both organizational and IT leadership from each region
- B. Put compliance controls in place to ensure that all centres of expertise are following the same practices
- C. Establish increasingly detailed objectives at each level of the organization that align directly with the objectives of the layer above
- D. Prioritize risk mitigation strategies in alignment with the organization's risk appetite
Answer: C
Explanation:
In DPI,alignment is achieved through cascading objectives: breaking down high-level organizational goals into increasingly detailed objectives at each layer of the organization. This ensures thatevery division, team, and activity is aligned to the overall strategic vision. Compliance controls (A) only enforce uniformity, not alignment. Risk prioritization (B) is important but narrower in scope. Collecting feedback (D) helps communication but does not ensure systematic alignment.
(Reference: ITIL 4 Strategist DPI, section on "Cascading objectives and alignment of organizational layers")
NEW QUESTION # 27
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You can use this format of ITIL 4 Strategist: Direct, Plan and Improve (DPI) (ITIL4-DPI) actual questions on your smart devices. In addition to the ITIL 4 Strategist: Direct, Plan and Improve (DPI) (ITIL4-DPI) PDF dumps, we also offer ITIL 4 Strategist: Direct, Plan and Improve (DPI) (ITIL4-DPI) practice exam software. You will find the same ambiance and atmosphere when you attempt the real ITIL ITIL4-DPI exam.
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