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EXIN CDFOM Exam Questions Are Out–Download And Prepare

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EXIN CDFOM Exam Questions Are Out–Download And Prepare

Posted at yesterday 17:47      View：17 | Replies：0        Print      Only Author   [Copy Link] 1#
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EXIN CDFOM Exam Syllabus Topics:
TopicDetails
Topic 1
  • The Data Centre Organization: Addresses organizational structure, roles and responsibilities, shift management, performance management, training, career development, and succession planning.
Topic 2
  • Data Centre Operations: Focuses on daily operational activities and procedures supporting continuous facility functioning.
Topic 3
  • Managing Safety & Statutory Requirements: Focuses on workplace safety compliance, including safety policies, training, Permit to Work systems, PPE, emergency preparedness, and safety audits.
Topic 4
  • Service Level Management: Covers creating and managing service agreements, including SLAs with measurable metrics, service reporting, customer satisfaction measurement, and continuous improvement processes.
Topic 5
  • Managing Physical Security: Deals with facility protection through security policies, staff management, incident handling, and security audits.
Topic 6
  • Facilities Management: Covers infrastructure maintenance including maintenance programs, outsourcing, contracts, scheduling, spare parts, and contamination control.
Topic 7
  • Organizational Resilience: Addresses business continuity, facility redundancy, Business Impact Analysis, and disaster recovery preparedness.
Topic 8
  • Project Management: Covers project execution including management principles, organizational structures, and project phases.

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EXIN Certified Data Center Facilities Operations Manager Sample Questions (Q23-Q28):NEW QUESTION # 23
Welding works need to be conducted.
Is a Permit to Work (PTW) required and if so, what type of PTW?
  • A. Welding is covered under standard maintenance work, a PTW is not required
  • B. A PTW is required for energy work
  • C. A PTW is required for cold work
  • D. A PTW is required for hot work
Answer: D
Explanation:
EPI's Permit to Work (PTW) system categorizes work activities based on risk levels to ensure safe execution and hazard control within the data center.
Welding operations involveopen flame, sparks, high heat, molten metal, and ignition sources, making them a high-risk activity.
In EPI safety doctrine,welding is explicitly classified under "Hot Work." Hot Work includes activities such as:
* Welding
* Cutting
* Grinding
* Brazing
* Soldering
* Flame use or spark-producing tools
Because of the fire ignition potential, aHot Work Permitis mandatory before welding can begin.
The Hot Work PTW ensures:
* Fire watch personnel are assigned
* Fire suppression systems are prepared or temporarily disabled with compensating controls
* Surrounding area is inspected for combustible material
* Correct PPE is used
* Hot-work zoning, barriers, and extinguishers are in place
* Post-work monitoring is performed
Therefore,Option D (A PTW is required for hot work)is the correct and EPI-aligned answer.
EPI DCFOM-Aligned Reference Concepts (Paraphrased, Not Verbatim)
* The PTW system ensures hazardous activities are controlled.
* Welding is classified as Hot Work.
* Hot Work requires a dedicated PTW with fire-risk mitigation and supervisory approval.

NEW QUESTION # 24
Customers complain about support response times being too slow. After a check with the vendor about the agreed SLAs, it is concluded that no violation occurred.
What is the likely cause of the customers complaining?
  • A. The Underpinning Contract with the vendor is not aligned with the customer Service Level Agreement
  • B. Service Level Agreement reporting is unclear
  • C. Customers involved receive standard support only and should upgrade to a premium support level
  • D. There is not enough operations staff to respond to customer complaints
Answer: A
Explanation:
This scenario reflects a classic misalignment between theService Level Agreement (SLA)that the data center guarantees to customers and theUnderpinning Contract (UC)or vendor contract that supports those services.
EPI's Service Level Management model stresses that all contractual layers must be fully aligned: SLAs (customer-facing), OLAs (internal agreements), and UCs (vendor contracts). If the vendor meets its contractual requirements but customers still experience slow response times, it means the vendor contract is not strict enough to support the SLA commitments.
For example, the SLA may require a 15-minute response time, but the vendor contract may only require a 2- hour response. In such cases, the data center cannot meet customer expectations, even when all parties technically meet their agreements. This mismatch is common in outsourced environments when capability assessment and contract alignment are overlooked.
Option A describes insufficient staffing, which would directly affect operations but is not indicated in the scenario. Option C assumes customers chose the wrong support tier, which is not stated. Option D deals with reporting clarity, not response speed.
Thus,misaligned UCsare the most likely root cause.

NEW QUESTION # 25
Customer surveys and complaints provide input for
  • A. Service portfolio
  • B. Capability assessment
  • C. Needs Analysis
  • D. Service Improvement Process
Answer: D
Explanation:
In Service Level Management (SLM), EPI highlights thatcustomer feedback-such as surveys, complaints, and satisfaction assessments-is a core driver for the Service Improvement Process (SIP).
The SIP is designed to:
* Identify weaknesses in services
* Address dissatisfaction
* Improve service delivery quality
* Optimize process performance
* Remove recurring issues
Customer surveys and complaints provide:
* Direct feedback on service experience
* Indicators of service quality gaps
* Evidence of unmet expectations
* Insights for corrective and preventive actions
These are theprimary input sourcesfor generating SIP actions.
Why the other options are not correct:
* A. Needs Analysis- focuses on understanding customer requirements before service definition, not post-operational feedback.
* C. Capability Assessment- evaluates internal service delivery capability, not customer perception.
* D. Service Portfolio- defines available services, not improvements.
Therefore,Service Improvement Processis the correct selection.
EPI DCFOM-Aligned Reference Concepts (Paraphrased)
* SIP is fueled by customer feedback such as complaints and surveys.
* SLM uses feedback to drive improvements and maintain SLA quality.

NEW QUESTION # 26
To set up a framework for an effective environmental management system, which standard should be followed?
  • A. LEED
  • B. ISO 14001
  • C. ISO 5001
  • D. EU-COC
Answer: B
Explanation:
For environmental management systems (EMS), the internationally recognized and adopted standard is:
ISO 14001 - Environmental Management Systems
ISO 14001 provides a framework for:
* Environmental policy
* Environmental impact assessment
* Sustainability objectives
* Compliance obligations
* Environmental performance monitoring
* Continuous improvement
Why the other options are incorrect:
* A - EU-COC: Energy efficiency best practices for data centers, not a full EMS.
* B - ISO 50001: Energy management standard, focusing on energy efficiency only.
* C - LEED: Building sustainability certification, not a management system.
Thus,Dis correct.
EPI DCFOM-Aligned Reference Concepts (Paraphrased)
* ISO 14001 is the recognized standard for environmental management systems.
* Supports sustainability, compliance, and environmental performance improvement.

NEW QUESTION # 27
What is the outcome of a risk evaluation process?
  • A. The list of all identified risks
  • B. The decision whether risk treatment needs to take place
  • C. The required budget treating the data center risk
  • D. The report advising the board of management to accept all identified risks
Answer: B
Explanation:
In the EPI framework for risk management, after the risk identification and risk analysis steps, therisk evaluationstep determines whether the assessed risks areacceptableorrequire treatmentbased on the organization's risk appetite, criteria, and the potential impact. The evaluation leads to a decision on whether risk treatment needs to take place.
* It isnotsimply compiling all risks (so option C is incorrect).
* It isnotexclusively about budgeting (so option D is incorrect) though budgeting follows treatment decisions.
* It isnotnecessarily advising to accept all risks (so option B is incorrect) but rather it supports decision- making on treatment.
* Therefore, option A is correct: the outcome is the decision whether to treat the risk.
EPI DCFOM-Aligned Reference Concepts
* Risk evaluation assesses identified and analysed risks against risk criteria to decide on acceptability or need for treatment.
* The outcome is a documented decision-making step in the risk management process.

NEW QUESTION # 28
......
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