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[General] Pass Guaranteed 2026 High Pass-Rate SAP C-C4H56-2411 Interactive Questions

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【General】 Pass Guaranteed 2026 High Pass-Rate SAP C-C4H56-2411 Interactive Questions

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SAP C-C4H56-2411 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Topic 2
  • Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.
Topic 3
  • Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.
Topic 4
  • Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 5
  • Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
Topic 6
  • Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.
Topic 7
  • Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q11-Q16):NEW QUESTION # 11
What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
  • A. Log incident through SAP for Me
  • B. Create incident through Settings > Incident
  • C. Log incident with SAP Service Cloud user ID
  • D. Activate Built-In Support
Answer: A,C

NEW QUESTION # 12
How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct answers to this question.
  • A. Automatically when there is an incoming phone call
  • B. Manually by performing a customer identification via Agent Desktop
  • C. Automatically when an incoming phone call from a known customer is accepted
  • D. Manually by navigating into the Customer Hub app from the menu
Answer: B,C

NEW QUESTION # 13
Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.
  • A. Use the web page URL of the external solution for extracting input parameters in the mashup.
  • B. Create a mashup to embed the web page of the external solution.
  • C. Include a dedicated step pointing to the mashup in one of the phases of the case type.
  • D. Define a custom screen for the mashup.
  • E. Develop a custom business object.
Answer: A,B,C
Explanation:
To enable service agents to access and perform actions in an external solution for a specific case type, administrators must create a mashup to embed the web page of the external solution to integrate it into the Agent Desktop. They should use the web page URL of the external solution for extracting input parameters in the mashup to pass case-specific data. Additionally, including a dedicated step pointing to the mashup in one of the phases of the case type ensures agents can access the external solution during case processing. According to SAP documentation, "Creating a mashup, configuring its URL parameters, and integrating it into the case type via a dedicated step are required for external solution access." Developing a custom business object (A) is unnecessary for this scenario. Defining a custom screen for the mashup (D) is not a standard requirement.
Reference:
SAP Help Portal: Mashup Configuration in SAP Service Cloud V2
SAP Community: External Solution Integration

NEW QUESTION # 14
Which configuration can you use to trigger a warning message based on custom logic?
  • A. Create a determination
  • B. Create an autoflow
  • C. Create a page layout
  • D. Create a validation
Answer: D

NEW QUESTION # 15
Which features can you activate with Microsoft Teams integration?
  • A. Create and share knowledge articles
  • B. Users can collaborate in shared workspaces
  • C. Start a phone call with CTI
  • D. Send an email and link it to the case
Answer: B
Explanation:
Microsoft Teams integration in SAP Service Cloud V2 enables users to collaborate in shared workspaces, allowing agents to share case details, discuss issues, and coordinate within Teams channels. According to SAP documentation, "Microsoft Teams integration supports collaboration in shared workspaces to enhance team communication." Starting a phone call with CTI (A) is a separate CTI feature, not Teams-specific. Creating and sharing knowledge articles (B) is part of knowledge base functionality, not Teams. Sending an email and linking it to a case (C) is a standard Service Cloud feature, not tied to Teams.
Reference:
SAP Help Portal: Microsoft Teams Integration in SAP Service Cloud V2
SAP Learning: Collaboration with Microsoft Teams

NEW QUESTION # 16
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