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[General] Arch-302 Test Topics Pdf | Arch-302 Valid Test Tips

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【General】 Arch-302 Test Topics Pdf | Arch-302 Valid Test Tips

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Salesforce Certified B2C Solution Architect Sample Questions (Q48-Q53):NEW QUESTION # 48
Universal Containers (UC) Is planning a campaign for its newly-launched product categories. They have already run similar campaigns in the past and want to cross-sell this new product to their existing customers.
To achieve this, they are creating customer group segments using its e-commerce strategies while adhering to the current customer's compliance preferences for previous campaigns.
Which two products should a Solution Architect include in the architecture to meet UC's needs?
  • A. Marketing Cloud and Service Cloud
  • B. Marketing Cloud and Sales Cloud
  • C. Marketing Cloud and B2C Commerce
  • D. Service Cloud and B2C Commerce
Answer: C
Explanation:
Marketing Cloud and B2C Commerce are the two products that a Solution Architect should include in the architecture to meet UC's needs. Marketing Cloud allows UC to create customer group segments using its e- commerce data and send personalized messages across channels, while adhering to the current customer's compliance preferences for previous campaigns. B2C Commerce enables UC to cross-sell its new product categories on its online storefront and provide a seamless shopping experience for its customers.

NEW QUESTION # 49
A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase.
Which system creates the customer ID and which system creates an additional ID to use as the customer primary record?
  • A. Service Cloud creates a customer ID and an additional ID to be used as the primary record.
  • B. A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.
  • C. Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.
  • D. B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.
Answer: D
Explanation:
* Option D is correct because B2C Commerce creates a customer ID when a customer registers an account before making their first purchase, but the primary record should be created through Service Cloud using an external ID field that matches the customer ID from B2C Commerce. This way, Service Cloud can store additional customer information and provide a single source of truth for customer data across multiple Salesforce clouds.
* Option A is incorrect because Service Cloud does not create a customer ID when a customer registers an account on B2C Commerce, nor does it create an additional ID to be used as the primary record.
Service Cloud uses an external ID field that matches the customer ID from B2C Commerce to create or update customer records.
* Option B is incorrect because B2C Commerce does not create an additional ID to be used as the primary record when a customer registers an account. B2C Commerce only creates a customer ID that can be matched with an external ID field in Service Cloud or other Salesforce clouds.
* Option C is incorrect because Marketing Cloud does not create a customer ID when a customer registers an account on B2C Commerce, nor does it create a primary ID that should be used by other Salesforce clouds. Marketing Cloud uses subscriber keys that can be mapped to customer IDs from B2C Commerce or other external systems.
References:
* Get Started with B2C Solution Architect Cert Prep - Trailhead
* Certification - B2C Solution Architect - Trailhead

NEW QUESTION # 50
Universal Containers is about to expand from their existing product efforts around watches into creating smart watches. These watches are intended to integrate with the users smart phone but also gather and collect health data from the watch and the phone. Universal Containers has never had to manage or work with health related data and are concerned about how to go further while still keeping their users trust.
What is a next step a Solution Architect should suggest to provide UC the kind of understanding they are looking for"?
Choose 1 answers
  • A. Speak with a Legal Expert in regards to HIPPA and PHI Data
  • B. Run a Requirements Gathering Workshop to start creating the build requirements
  • C. Run a Consequence Scanning Workshop to understand the impact of the work
  • D. Run a Journey Mapping Workshop to understand the users' interactions with the system
  • E. Does the team need front-end development capabilities?
Answer: C
Explanation:
This answer is correct because it is a next step that a Solution Architect should suggest to provide UC the kind of understanding they are looking for regarding how to manage or work with health related data while still keeping their users trust. A Consequence Scanning Workshop is a method that helps identify potential positive and negative consequences of a product or service on people, society, and environment. It can help UC anticipate the impact of their work on their users' trust and privacy, and design solutions that mitigate risks and maximize benefits. References: https://www.salesforce.com/blog/how-relationship-design-works/

NEW QUESTION # 51
A financial services firm with many high net-worth individuals Is about to implement Service Cloud, Marketing Cloud, and Salesforce Platform. Given the nature of the individuals, they are often required to adhere to financial regulations and civil procedures in regards to their data. This often requires restricting their data processing.
Given that requirement, what are three considerations the financial services firm should be aware of when limiting data processing across these clouds?
Choose 3 answers
  • A. Restricting data within Marketing Cloud requires contacting a Marketing Cloud account representative.
  • B. Removing a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact
  • C. Consider deleting all of the customer data in order to adhere to the requirements.
  • D. Restricting data within Service Cloud requires contacting a Service Cloud account representative.
  • E. Export relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data.
Answer: A,B,E
Explanation:
These are three considerations that the financial services firm should be aware of when limiting data processing across these clouds. Removing a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact, as deleting a restricted contact will result in an error message. Exporting relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data is a best practice for complying with data requests or regulations. Restricting data within Marketing Cloud requires contacting a Marketing Cloud account representative, as this feature is not available in the user interface.

NEW QUESTION # 52
Given that a company wants the purchase data from B2C Commerce In Sales Cloud, what standard objects from Sales Cloud should a Solution Architect map to B2C Commerce objects?
  • A. Individual, Opportunity, Purchase
  • B. Profile, Order, Opportunity
  • C. Account, Order, Pricebook
  • D. Contact, Order, Product
Answer: D
Explanation:
Contact, Order, and Product are the standard objects from Sales Cloud that a Solution Architect should map to B2C Commerce objects. Contact represents a person who is a customer or a potential customer of the company. Order represents an order placed by a customer for one or more products. Product represents an item or service that the company sells. These objects can be mapped to B2C Commerce objects such as Customer, Order, and Product using the B2C Commerce APIs or the Commerce Cloud Connector.

NEW QUESTION # 53
......
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