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Free Sales-101 Exam Questions | Sales-101 Test Simulator
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Salesforce Sales-101 Exam Syllabus Topics:| Topic | Details | | Topic 1 | - Pipeline Management: This section of the exam measures skills of Sales Representatives and involves generating new pipeline opportunities, analyzing pipeline health, and ensuring data integrity. It also covers monitoring progression across sales stages and improving customer relevance.
| | Topic 2 | - Planning: This section of the exam measures skills of Account Executives and covers territory planning, engaging key accounts, and calculating sales quota attainability. It also emphasizes developing strong business relationships and partnerships with key roles and personas to drive long-term success.
| | Topic 3 | - Deal Management: This section of the exam measures skills of Account Executives and includes qualifying prospects, understanding customer strategies and challenges, and defining solution scope. It emphasizes presenting value propositions, addressing challenges to close deals, and securing customer commitment for formal contracts.
| | Topic 4 | - Forecasting: This section of the exam measures skills of Account Executives and assesses forecasting accuracy, evaluating risks and opportunities, and understanding the inputs that drive forecasting. It ensures consistency in opportunity management and reliable business predictions.
| | Topic 5 | - Customer Engagement:This section of the exam measures skills of Sales Representatives and focuses on building credibility through thought leadership, using multiple touchpoints to generate interest, and aligning solutions with customer needs. It also highlights the importance of nurturing relationships and driving product adoption for maximum value.
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Salesforce Certified Sales Foundations Sample Questions (Q88-Q93):NEW QUESTION # 88
What should the sales rep focus on to create and maintain a trusted connection that supports the customer's strategic priorities and requirements?
- A. Industry
- B. People
- C. Business
Answer: B
Explanation:
People are what the sales rep should focus on to create and maintain a trusted connection that supports the customer's strategic priorities and requirements. People are the individuals or groups who are involved in or affected bythe customer's business decisions, such as stakeholders, decision makers, influencers, endusers, etc. Focusing on people helps to understand their roles, needs, goals, preferences, and emotions, as well as to build rapport, trust, and loyalty with them.
NEW QUESTION # 89
A prospect visited a company's website and completed a form expressing interest in a product.
What should a sales rep focus on when qualifying the prospect?
- A. Product features
- B. Customer needs
- C. Marketing goals
Answer: B
Explanation:
Customer needs are what thesales rep should focus on when qualifying a prospect who visited a company's website and completed a form expressing interest in a product. Customer needs are the problems, challenges, goals, or desires that the prospect has and that the product can address. Focusing on customer needs helps to understand the value proposition of the product, build rapport and trust with the prospect, and determine their fit and readiness for the product.References:https://www.salesforce.com/resources/articles/sales-process
/#qualify
NEW QUESTION # 90
What is stage velocity in a sales pipeline?
- A. The average length of a customer's contract
- B. The pace a deal moves from one stage to another
- C. The number of stages an opportunity must go through
Answer: B
Explanation:
Stage velocity is the pace a deal moves from one stage to another in a sales pipeline. It is a measure of how quickly and efficiently a sales representative can move an opportunity from the initial contact to the final close. Stage velocity can help the sales representative to forecast more accurately, identify and remove any bottlenecks or obstacles, and optimize their sales process. The number of stages an opportunity must go through or the average length of a customer's contract are not the correct definitions of stage velocity, although they may affect it. The number of stages may vary depending on the complexity and size of the deal, and the average length of a customer's contract may depend on the type and value of the solution. References: Certification - Sales Representative - Trailhead, [Sales Rep Training:Create Effective Selling Habits - Trailhead]
NEW QUESTION # 91
How can whitespace analysis improve a sales representative's account management strategy?
- A. Analyzes contract length and segment to identify retention opportunities.
- B. Identifies key stakeholders and decision makers to nurture relationships.
- C. Determines current products and opportunities to sell additional products.
Answer: C
Explanation:
Determining current products and opportunities to sell additional products is how whitespace analysis can improve a sales rep's account management strategy. Whitespace analysis is the process of identifying gapsor opportunities in an account where the sales rep can offer more products or services that can add valueto the customer. Whitespace analysis helps to increase revenue, profitability, and customer loyalty, as well as to prevent competitors from enteringthe account.
NEW QUESTION # 92
A forecast is based on the rollup of a set of opportunities.
What are three dimensionsin a forecast rollup?
- A. Contacts, product family, and revenue
- B. Time, categories, and territories
- C. Quotes, contacts, and territories
Answer: B
Explanation:
A forecast is a projection of how much revenue you can generate in a quarter. A forecast rollup is the aggregation of a set of opportunities based on three dimensions: time, categories, and territories. Time refers to the fiscal period, such as month or quarter, that the forecast covers. Categories refer to the stages of the sales process, such as commit, best case, or pipeline. Territories refer to the sales regions or markets that the forecast applies to. References:
* Certification - Sales Representative - Trailhead
* Cert Prep: Salesforce Certified Sales Representative - Trailhead
* [Forecasting Guide - Salesforce Help]
NEW QUESTION # 93
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