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[General] New Sales-101 Test Online | Latest Sales-101 Exam Vce

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【General】 New Sales-101 Test Online | Latest Sales-101 Exam Vce

Posted at yesterday 05:45      View:20 | Replies:0        Print      Only Author   [Copy Link] 1#
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Salesforce Sales-101 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Customer Success: This section of the exam measures skills of Sales Representatives and explains post-sales actions, order booking, and fulfillment. It also reviews the customer journey after the sale and evaluates the realized versus expected value to ensure satisfaction and retention.
Topic 2
  • Forecasting: This section of the exam measures skills of Account Executives and assesses forecasting accuracy, evaluating risks and opportunities, and understanding the inputs that drive forecasting. It ensures consistency in opportunity management and reliable business predictions.
Topic 3
  • Pipeline Management: This section of the exam measures skills of Sales Representatives and involves generating new pipeline opportunities, analyzing pipeline health, and ensuring data integrity. It also covers monitoring progression across sales stages and improving customer relevance.
Topic 4
  • Deal Management: This section of the exam measures skills of Account Executives and includes qualifying prospects, understanding customer strategies and challenges, and defining solution scope. It emphasizes presenting value propositions, addressing challenges to close deals, and securing customer commitment for formal contracts.
Topic 5
  • Customer Engagement:This section of the exam measures skills of Sales Representatives and focuses on building credibility through thought leadership, using multiple touchpoints to generate interest, and aligning solutions with customer needs. It also highlights the importance of nurturing relationships and driving product adoption for maximum value.

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Salesforce Certified Sales Foundations Sample Questions (Q13-Q18):NEW QUESTION # 13
A sales representative delivers a proposal and is checking in with the prospect on the perceived value and alignment.
At which stage are they in the sales process?
  • A. Connect
  • B. Confirm
  • C. Collaborate
Answer: B
Explanation:
Confirming is thestage in the sales process where the sales representative delivers the proposal and checks in with the prospect on the perceived value and alignment. This stage is also known as the presentation or proposal stage, and it involves demonstrating how the solution meets the prospect's needs, goals, and challenges, and addressing any objections or concerns. The sales representative should also confirm the decision criteria, timeline, and next steps with the prospect, and ask for their commitment to move forward.
Connecting is the stage where the sales representative identifies and reaches out to potential prospects, and establishes rapport and trust. Collaborating is the stage where the sales representative works with the prospect to understand their situation, needs, and desired outcomes, and co-creates a solution that fits their requirements. References: Certification - Sales Representative - Trailhead, [Sales Rep Training: Create Effective Selling Habits - Trailhead]

NEW QUESTION # 14
How should a sales representative use a client profile during the sales process?
  • A. To tailor a message to meet a target audience's needs
  • B. To create messages that appeal to a broad audience
  • C. To build a standard message to maximize return on investment (ROI)
Answer: A
Explanation:
Tailoring a message to meet a target audience's needs is how a sales rep should use a client profile during the sales process. A client profile is a document that summarizesthe characteristics, preferences, and behaviors of a specific segment or group of customers. A message is a communication or presentation that the sales rep delivers to the customers to persuade them to buy their product or service. Tailoring a message helps to show relevance, value, and differentiation to the target audience, as well as to capture their attention and interest.

NEW QUESTION # 15
A Universal Containers sales representative is working with an account prospect to get them more comfortable with the company's offerings and solutions.
Which approach would help the sales rep educate the prospect about their offerings and solutions?
  • A. Tell the prospect about similar industry solutions, even if some may not be relevant.
  • B. Share a current customer story for an account in a similar industry as the prospect.
  • C. Try to impress the prospect by using their industry's jargon when describing each offering.
Answer: B
Explanation:
Sharing a current customer story for an account in a similar industry as the prospect is an approach that can help the sales rep educate the prospect about their offerings and solutions. A customer story is a testimonial or case study that showcases how the sales rep's solution helped a customer achieve their goals, overcome their challenges, and improve their situation. A customer story can help the prospect relate to the solution, understand its value, and trust its credibility.References:https://www.salesforce.com/resources/articles
/customer-stories/#customer-stories-tips

NEW QUESTION # 16
How doesunderstanding a customer's business strategies and goals help a sales representative scope a solution?
  • A. Helps predict if the opportunity will close in the current quarter
  • B. Allows the sales rep to move on to their next deal more quickly
  • C. Tailors the sales pitch and offers to align with the customers objectives
Answer: C
Explanation:
Tailoring the sales pitch and offers to align with the customers objectives is how understanding a customer's business strategies and goals helps a sales rep scope a solution. Scoping asolution means defining and presenting the features, benefits, and value of the product that can address the customer's pain points and needs. Tailoring the sales pitch and offers helps to show how the solution can help the customer achieve their desiredoutcomes, as well as to differentiate it from competitors.References:https://www.salesforce.com
/resources/articles/sales-process/#present

NEW QUESTION # 17
A sales representative wants to gain access to new buyers byleveraging people who are loyal to them, likely to recommend their solution, and well respected in their organization.
Which type of customer does the sales rep want to target?
  • A. Favorable
  • B. Supportive
  • C. Champion
Answer: C
Explanation:
A champion is a type of customer who is loyal to the sales rep, likely to recommend their solution, and well respected in their organization. A champion can help the sales rep gain access to new buyers by influencing their decision-making process, providing referrals and testimonials,and advocating for the solution within their organization.References:https://www.salesforce.com/resou ... on/#sales-champion- definition

NEW QUESTION # 18
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