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[General] Top ADX261 Exam Dumps - Trustworthy ADX261 Exam Torrent

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【General】 Top ADX261 Exam Dumps - Trustworthy ADX261 Exam Torrent

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Salesforce Administer and Maintain Service Cloud Sample Questions (Q126-Q131):NEW QUESTION # 126
Universal Containers wants to implement a customer service site. The goal of the site is to enable community members to access, create, and manage cases online.
How should the consultant implement these requirements?
  • A. Create a sharing rule to share the contact record with the site member.
  • B. Update the case assignment rule to add the site member to the predefined case team.
  • C. Set up a sharing set to grant access based on the site member's contact record.
  • D. Change the org-wide default for cases and contacts internal access to private.
Answer: C
Explanation:
A sharing set is a feature that allows community members to access records that are not owned by them or shared with them by the org-wide default settings. A sharing set can grant access based on a common lookup field, such as the contact field on the case object. By setting up a sharing set to grant access based on the site member's contact record, the consultant can enable community members to access, create, and manage cases online. Verified Reference: Service Cloud Consultant Certification Guide & Tips, Sharing Sets Overview

NEW QUESTION # 127
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?
  • A. Account tab with Cases related list
  • B. Case tabs with Account subtabs
  • C. Account tabs and Cases tab
  • D. Account tabs with Case Subtabs
Answer: A

NEW QUESTION # 128
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
  • A. Record Types
  • B. Omni-Channel
  • C. Support Processes
  • D. Article Types
  • E. Page Layouts
Answer: A,C,E
Explanation:
Page layouts, record types, and support processes are features that can be implemented to support different case management steps and fields for two separate business operations. Page layouts control the layout and organization of fields, buttons, related lists, and other components on a record detail or edit page. Record types allow you to offer different business processes, picklist values, and page layouts to different users based on their profiles. Support processes define the picklist values for the Status field on cases for each record type. Verified Reference: Service Cloud Consultant Certification Guide & Tips, Page Layouts Overview, Record Types Overview, Support Processes Overview

NEW QUESTION # 129
Universal Containers (UC) is in the process of setting up Experience Cloud. UC needs to give customers access to their agreed upon response times via the portal.
Which solution should a consultant recommend?
  • A. Maintenance Plans
  • B. Service Contracts
  • C. Milestones
Answer: B

NEW QUESTION # 130
Cloud Kicks is planning to use Case Teams to help swarm on difficult issues. Support agents can use predefined Case Teams to add specialists on a Case. Specialists need to be able to view Cases and add related records to the Case.
What is the recommended level of Case Access for the Case Team Rote?
  • A. Read Only
  • B. Visible in Portal
  • C. Private
  • D. Read/Write
Answer: A

NEW QUESTION # 131
......
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