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[Hardware] Trustworthy ITIL Dumps & ITIL Pass4sure

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【Hardware】 Trustworthy ITIL Dumps & ITIL Pass4sure

Posted at 10 hour before      View：35 | Replies：0        Print      Only Author   [Copy Link] 1#
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EXIN ITIL Foundation (V4) Sample Questions (Q428-Q433):NEW QUESTION # 428
Which process is responsible for managing relationships with vendors?
  • A. Change Management
  • B. Supplier Management
  • C. Continual Service Improvement
  • D. Service Portfolio Management
Answer: B

NEW QUESTION # 429
What is MOST LIKELY to be handled as a service request?
  • A. Providing a virtual server for a development team
  • B. Managing an interruption to a service
  • C. The implementation of a workaround
  • D. An emergency change to apply a security patch
Answer: B

NEW QUESTION # 430
The difference between a Service Level Agreement (SLA) and an Operional Level Agreement (OLA) is that:
  • A. An SLA defines Service Level Requirements, an OLA defines Service Level Targets
  • B. An SLA is with an external customer, an OLA is with an internal customer
  • C. An SLA defines the service to be provided, an OLA defines internal support needed to deliver the service
  • D. An SLA is legally binding, an OLA is a best efforts agreement
Answer: D

NEW QUESTION # 431
In terms of adding value to the business, which of the following describes Service Operation's contribution?
  • A. The cost of the service is designed, predicted and validated
  • B. Service value is modelled
  • C. Service value is actually seen by customers
  • D. Measures for optimization are identified
Answer: C

NEW QUESTION # 432
Which of the following identifies the purpose of service transition planning andsupport?
  • A. Ensure that all service transitions are properly authorized
  • B. Provide overall planning for service transitions and co-ordinate the resources they require
  • C. Provide the resources to allow all infrastructure elements of a service transition tobe recorded and tracked
  • D. To define testing scripts to ensure service transitions are unlikely to ever fail
Answer: B

NEW QUESTION # 433
......
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