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Pass Guaranteed Quiz The Best ITIL - ITIL-4-Foundation - Related ITIL 4 Foundati

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Pass Guaranteed Quiz The Best ITIL - ITIL-4-Foundation - Related ITIL 4 Foundati

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ITIL 4 Foundation Exam Sample Questions (Q26-Q31):NEW QUESTION # 26
Which is part of the 'focus on value' guiding principle?
  • A. Identifying activities that can be achieved in smaller iterations
  • B. Reducing the number of steps in the customer experience
  • C. Assessing services to identify parts that can be reused
  • D. Understanding what services help the service consumer
Answer: D

NEW QUESTION # 27
Which statement about the 'four Ps' of service design is CORRECT?
  • A. Processes refers to skill and training
  • B. Products refers to producers and metrics
  • C. People refers to technology and tools
  • D. Partners refers to suppliers and vendors
Answer: D

NEW QUESTION # 28
Which guiding principle says that services and processes should NOT provide a solution for every exception?
  • A. Keep it simple and practical
  • B. Optimize and automate
  • C. Collaborate and promote visibility
  • D. Think and work holistically
Answer: A

NEW QUESTION # 29
What can be used to determine if a service is 'fit for purpose'?
  • A. Utility
  • B. Availability
  • C. Warranty
  • D. Outcome
Answer: A

NEW QUESTION # 30
What is an incident?
  • A. A possible future event that could cause harm
  • B. The planned removal of an item that might affect a service
  • C. A service interruption resolved by the use of self-help tools
  • D. A result enabled by one or more outputs
Answer: A

NEW QUESTION # 31
......
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