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[Hardware] Salesforce FS-Con-101 Real Dumps, FS-Con-101 Exam Training

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【Hardware】 Salesforce FS-Con-101 Real Dumps, FS-Con-101 Exam Training

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Salesforce Certified Field Service Consultant Sample Questions (Q158-Q163):NEW QUESTION # 158
universal containerswants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?
  • A. A custom installation date field on products consumed
  • B. The standard installation date field on asset
  • C. A work order related list on asset
  • D. Fieldhistory tracking on asset
Answer: A
Explanation:
Products consumed are records that track the products used during a service appointment[32]. A custom installation date field on products consumed would allow reporting on the volume of products installed within a specific timeframe by filtering on the installation date field values[33]. A work order related list on asset would show the work orders associated with an asset, but not the products installed. Field history tracking on asset would track field changes on an asset, but not the products installed. The standard installation date field on asset would show when an asset was installed, but not the products installed. References: https://help.
salesforce.com/s/articleView?id=sf.fs_products_consumed.htm&type=5https://help.salesforce.com/s
/articleView?id=sf.reports_filter_date_fields.htm&type=5

NEW QUESTION # 159
Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement?
Choose ? answers
  • A. Configure customer preferences on the Service Resource record.
  • B. Configure and add excluded and required resource business objectives to scheduling policies.
  • C. Configure resource preferences on the Account or Work Order.
  • D. Configure and add excluded and required resource Work Rules to scheduling policies.
Answer: C,D
Explanation:
These two ways allow dispatching the appropriate technicians based on customer feedback, as they allow defining which resources are preferred or avoided by customers or accounts. References:https://help.
salesforce.com/s/articleView?id=sf.fs_resource_preferences.htm&type=5

NEW QUESTION # 160
Which three factors should a Consultant consider when configuring routing? Choose 3 answers
  • A. Set Auto Schedule to True upon creation of the Service Appointment.
  • B. Configure Schedule Policy by modifying Work Rules and Service Objectives.
  • C. Default Travel Speed is used only if a different travel speed is null on the resource.
  • D. A straight line is used to compute the shortest distance between two locations if Street LevelRouting is enabled.
  • E. Configure the Resource Availability Work Rule to calculatetravel at the expense of the resourceand breaks.
Answer: B,C,E
Explanation:
These are three factors that should be considered when configuring routing. Routing is the process of finding the best resource for a service appointment based on variouscriteria and constraints. A schedule policy is used to define the routing preferences and rules for a service territory or operating hours. A work rule is used to define a scheduling constraint or preference for a service appointment or a resource. A service objective is used to define a scheduling goal or metric for a service appointment. The Resource Availability work rule is used to calculate travel time and breaks as part of the resource's availability. The Default Travel Speed is used to estimate thetravel time between locations if a different travel speed is not specified for the resource.
References: https://help.salesforce.com/s/ar ... ting.htm&type=5 https://help.salesforce.
com/s/articleView?id=sf.fsl_schedule_policies.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fsl_work_rules.htm&type=5 https://help.salesforce.com/s/ar ... service_objectives.
htm&type=5

NEW QUESTION # 161
Universal Containers is deploying Field ServiceLightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
  • A. Utilize a standard Price Book specific to each country.
  • B. Utilize a custom Price Book specific to each country.
  • C. Utilize the standard Price Book with pricing rules applied.
  • D. Utilize a custom Price Book with pricing rules applied.
Answer: B
Explanation:
A custom Price Book allows different prices for the same products in different markets. A standard Price Book has the same prices for all markets. Pricing rules arenot available for Field Service Lightning.
References: https://help.salesforce.com/s/ar ... stom.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.pricebook_standard.htm&type=5https://help.salesforce.com/s/articleView?
id=sf.fs_pricing.htm&type=5

NEW QUESTION # 162
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are stillscheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers
  • A. Global optimization doesn't reschedule appointments that have rule violations.
  • B. The optimizeruses a scheduling policy different from what is used on the dispatch console.
  • C. The territory of the resources was not included in the global optimization request.
  • D. There are no service resources available with the required skill levels.
Answer: A,D
Explanation:
Global optimization is a process that reschedules all service appointments within a specified time frame based on predefined criteria such as travel time or priority[82]. Global optimization doesn't reschedule appointments that have rule violations becauseit assumes that those appointments are manually scheduled by dispatchers for valid reasons[83]. There are no service resources available with the required skill levels because updating the skills required on the most common work types has increased the complexity of jobs and reduced the pool of qualified resources[84]. The optimizer uses a scheduling policy different from what is used on the dispatch console would not explain why the jobs are still scheduled to resources that lack the appropriate skill level.
Scheduling policies are records that define the optimization criteria for scheduling service appointments such as minimizing travel time or maximizing resource utilization[85]. The territory of the resources was not included in the global optimizationrequest would not explain why the jobs are still scheduled to resources that lack the appropriate skill level. Global optimization requests are records that specify which service territories and time frames should be optimized[86]. References: https://help.salesforce.com/s/articleView?id=sf.
fs_global_optimization_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_global_optimization_faq.htm&type=5 https://help.salesforce.com/s/ar ... fs_skills_overview.
htm&type=5 https://help.salesforce.com/s/ar ... _policies_overview.
htm&type=5https://help.salesforce.com/s/ar ... _requests_overview.
htm&type=5

NEW QUESTION # 163
......
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