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[General] Pass Guaranteed 2026 Genesys Reliable Study Materials GCX-GCD Review

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【General】 Pass Guaranteed 2026 Genesys Reliable Study Materials GCX-GCD Review

Posted at yesterday 14:46      View：20 | Replies：0        Print      Only Author   [Copy Link] 1#
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Genesys GCX-GCD Exam Syllabus Topics:
TopicDetails
Topic 1
  • Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 2
  • Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
Topic 3
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 4
  • Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 5
  • Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.

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Genesys Cloud CX: Developer Certification Sample Questions (Q54-Q59):NEW QUESTION # 54
The purpose of the Genesys Cloud CX API Change Management Policy is to articulate the agreement between our customers, partners, and the Genesys Cloud CX development team regarding API management and notification changes.
Choose all the Genesys Cloud CX API Change Types applicable to this scenario. (Choose four.)
  • A. Emergency
  • B. Deprecations
  • C. Breaking
  • D. Minor Bugs
  • E. Non-Breaking
  • F. New feature
Answer: B,C,E,F
Explanation:
The Genesys Cloud CX API Change Management Policy categorizes changes as Breaking,Non-Breaking, New Feature, and Deprecations to define how changes are introduced and communicated. These types help manage expectations around compatibility, feature rollout, and transition periods for customers and partners.

NEW QUESTION # 55
Which of the following applies to the Notifications API?
  • A. The ping messages are for topic subscriptions.
  • B. The ping message will tell you if the authentication token is expired or not.
  • C. The ping/pong messages will tell you if the socket is dropped or not.
  • D. There is noping message for Notification APIs.
Answer: C
Explanation:
In the Genesys Cloud CX Notifications API, ping/pong messages are used to check the healthof the WebSocket connection. These messages help detect if the socket is still open or if it has been dropped, enabling appropriate client-side handling.

NEW QUESTION # 56
Which of the following statements is NOT true regarding numbering plan?
  • A. Numbering plan can be added or modified based on the organizational requirements
  • B. Numbering plan is also known as a dial plan.
  • C. It has to be created manually
  • D. It is a telecommunication scheme where telephone numbers are assiqned to subscribers and telephony endpoints.
Answer: C
Explanation:
This statement is not true. In Genesys Cloud CX, numbering plans (or dial plans) can be created automatically using default settings or manually configured as needed. They are flexible and can be modified based on organizational requirements, but manual creation is not mandatory.

NEW QUESTION # 57
You can add a new Prompt using API endpoints.
  • A. True
  • B. False
Answer: A
Explanation:
In Genesys Cloud CX, you can programmatically add new prompts using the Architect API. The process involves three main steps:
1. Create the Prompt Object: Use the API to create a new prompt entity.
2. Create the Prompt Resource: Add a language-specific resource to the prompt, which can include text-to- speech (TTS) or audio content
3. Upload the Prompt's Media File: If using audio files, upload the media file to the prompt resource.

NEW QUESTION # 58
Why are Divisions important in an organization?
  • A. Divisions are used to divide interactions equally between 2 or more queues.
  • B. Divisions allow grouping and segregation of objects while keeping them inside the same organization.
  • C. Divisions allow the organization to control which roles can be assigned to users.
  • D. Divisions define which users can be assigned to queues.
Answer: B
Explanation:
In Genesys Cloud CX, Divisions enable organizations to logically separate and control access to various resources (like users, queues, flows) within the same org, supporting data security and operational boundaries.

NEW QUESTION # 59
......
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